Casoo — player complaint #64552, 2019-10-20: bonus terms
Casoo: a player complaint filed on 2019-10-20, about bonus terms, status — closed, no outcome. Published on CasinoReviews. One of 10 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2019-10-20CasinoReviewsBonus termsClosed, no outcome
Casoo - Unfair rules
Hello! I have a really serious issue here and I need your maximum understanding please. I recently claimed a bonus in Casoo and it expired before I finished wagering. All my money disappeared. The reason it expired is that I played games that do not contribute. However it is not my fault as it is nothing stated in casino terms about the fact that Kitty Cash and Sugar Pop do not contribute. I made a screenshot of Terms, I can send it if you need. Anyway, casino did not change their Terms yet. I asked casino to return the money to my balance as the confiscation is completely not fair, they acted against their own rules. Casino ignored my email so I decided to appeal to you.
