Casimba — player complaint #64441, 2019-11-18: bonus terms
Casimba: a player complaint filed on 2019-11-18, about bonus terms, 1,000 USD in dispute, status — rejected. Published on CasinoReviews. One of 27 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Casimba - Bonus not rewarded upon upgrade to DIAMOND VIP status
I have been long time guest on the mentioned casino.
Recently i was upgraded to there DIAMOND VIP status.
The website advertise of bonus up to $1000 upon upgrade to Diamond status.
Further i also received email welcoming me to DIAMOND status and was told that there will be reward available with y account manager.
The matter of fact was i was not honoured the advertised promotion on website and rewarded ZERO $0.00 bonus upon upgrade to DIAMOND VIP. When i approached the account manager they told me there is nothing available right now.
I am frustrated as i was repeatedly advertised about the DIAMOND VIP status on casino.
Further it shows that i am active player and consistent play through and stakes which lead me to achieve the DIAMOND VIP status.
I look forward with honest inter mediation on this and get me the reward i DESERVE on my loyalty to the casino as promised and advertised on website
