Casimba — player complaint #63439, 2020-07-22: bonus terms
Casimba: a player complaint filed on 2020-07-22, about bonus terms, 4,000 GBP in dispute, status — resolved. Published on CasinoReviews. One of 27 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Deposited £60 on 7/7/20 and received promotions and won £250 by sticking to the rules ands regulations.
Later on the same day i won £1500 and then £2000.
I didn't abuse the promotion rules of £5 maximum spin.
On the 8/7/20 i deposited £40 and DIDN'T use the promotions and won £250.
I was waiting for the withdrawals and then got an email from casimba saying my funds were confiscated because of the maximum wager rule.
I contested it and asked for my game activity to be emailed.
They refunded my original £100 which is irregular considering that if i was the guilty party then i shouldn't have been due any redress.
After a week they sent my game activity but it was in a spreadsheet which was really confusing and unlike the game activity it shows on your actual account.
Iv been suspended now for no apparent reason.
