Caliente: 11 complaints filed in English across 2 platforms, 1 still open, disputed sums $1,700. Most of them are about withheld payouts (45%). Risk index 14.9. Texts below are the players' own words, as published on the source site; last complaint 2026-10-01.
The English-language record holds 11 complaints from 2 platforms, 1 of them without a resolution; 10 carry no status from the platform. The latest one is dated 2026-10-01.
What do players complain about?
Mostly withheld payouts — 45% of cases, then other (18%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 11 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 14.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 11
01.10.2026Casino GuruWithheld payoutsUnder review
Caliente Casino - Player claims that payment has been delayed.
The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Oct 2026 Automatic translation:
14.07.2026TrustpilotOther
I had money in the app ($500 mxn) and now I have $0 I didn’t take out the money nor I bet. Idk what happened.
I had money in the app ($500 mxn) and now I have $0 I didn’t take out the money nor I bet. Idk what happened.
13.07.2026Casino GuruWithheld payouts
Caliente Casino - Player claims that payment has been delayed.
The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
24.12.2025TrustpilotWithheld payouts
I deposited 1000 pesos on the site. I played live football games. I won in three games and they did not pay me the winni
I deposited 1000 pesos on the site. I played live football games. I won in three games and they did not pay me the winnings and they also canceled the money from the bets!!! After talking to customer service and waiting for an hour and a half they gave me excuses that the bet was on hold!! This whol
24.10.2025TrustpilotBonus terms
THE WORST CASINO IN MEXICO 2% CHANCE OF WINNING ALL BAD NO BUENO NO RECOMMENDATIONS AT ALL THEY WILL NOT GIVE YOU ANY BO
THE WORST CASINO IN MEXICO 2% CHANCE OF WINNING ALL BAD NO BUENO NO RECOMMENDATIONS AT ALL THEY WILL NOT GIVE YOU ANY BONUSES U SPEND 10,000 mxn AND THEY WILL GIVE YOU 20 Mnx if anything
19.10.2024TrustpilotGame fairness
Customer support is garbage. They are of no help or knowlegable to the way their games function. On two seperate occasio
Customer support is garbage. They are of no help or knowlegable to the way their games function. On two seperate occasions my bonus games "froze" and I was unable to complete my plays, I was not able to receive my already accumulated winnings and the balance I had was taken by the support team witho
22.06.2021TrustpilotWithheld payouts
They are very quick at taking your deposit and horribly slow at letting you withdraw - go to other options like Codere,
They are very quick at taking your deposit and horribly slow at letting you withdraw - go to other options like Codere, these guys from Caliente are not the only beer in the stadium
05.03.2021TrustpilotOther
These pendejos have annoyed me with dozens of spam texts the last few months waking me at all hours, and keep doing it w
These pendejos have annoyed me with dozens of spam texts the last few months waking me at all hours, and keep doing it with new numbers as I block the old ones. Whats wrong with these people?
31.12.2018TrustpilotGame fairness
Horrible legalization of theft...horse racing They add a 6% fee plus cap your payout at 1000 to one less the fee. They p
Horrible legalization of theft...horse racing They add a 6% fee plus cap your payout at 1000 to one less the fee. They play with the football fee13% to 23% or more!!! Sunday night the monies in the safe come back next week to get payed!!! Slot MACHINES WORST ON THE PLANET!! I'll bet its 70%EXCHANGE
07.10.2018TrustpilotAccount blocks
i made total of $13,600to this scam casino ! as they saw i started to win alot ! they immidiatly block my account ! and
i made total of $13,600to this scam casino ! as they saw i started to win alot ! they immidiatly block my account ! and they said all my dopsits was refund already ! but i only got half of my deposits !!!! do not trust this casino to put any cent !!!! if you win they will give you hard time trust me
28.05.2016TrustpilotWithheld payouts
Deposited and they refused to give me my winnings.Frauds.
Deposited and they refused to give me my winnings.Frauds.
