Bwin: 125 complaints filed in English across 4 platforms, 1 still open, disputed sums €50. Most of them are about game fairness (45%). Risk index 18.7. Texts below are the players' own words, as published on the source site; last complaint 2026-10-04.
Status unknown 121
Rejected 2
Resolved 1
Under review 1
Sources
Trustpilot 121CasinoReviews 2AskGamblers 1Casino Guru 1
Complaints by month
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Questions and answers
How many complaints are there about Bwin?
The English-language record holds 125 complaints from 4 platforms, 1 of them without a resolution; 121 carry no status from the platform. The latest one is dated 2026-10-04.
What do players complain about?
Mostly game fairness — 45% of cases, then other (16%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 125 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 18.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 125
29.12.2025TrustpilotVerification
Terrible company to deal with
My god, did I get a lucky escape not getting to open an account looking at these reviews When joining you are asked for so much personal information it worries you. They act like they are a bank giving you a mortgage. Bank cards and driving licence not enough. They want you sending live pictures holding numerous licenses, documents and bills. I have had loans easier. Looks like I had a lucky escape from all the shocking reviews. Don't expect answers to emails as its not going to happen. Just left shocked how bad it was.
27.12.2025TrustpilotGame fairness
Frauds RTP is a disgrace
Don't play here they are complete frauds with very low rtp and manipulation games. No wonder Entain keep getting fined . Thee need to be banned.
18.12.2025TrustpilotWithheld payouts
YOU HAVE BEEN WARNED!
You will not be able to withdraw your money. There is no point to gamble or sport betting on this site. These people will not let you withdraw !!!YOU HAVE BEEN WARNED!YOU HAVE BEEN WARNED!YOU HAVE BEEN WARNED!
10.12.2025TrustpilotWithheld payouts
Do not ever dare to go there!
I would give them minus 5 but there is no option so I will just go with one star. These guys will create you all kinds of problems but the most important one first.You may have a hell of a time if you want to withdraw. My withdraws we cancelled a few times the guess what. Bwin and the bank blame each other but the money is still missing. Second. Constantly will switch you off from the table you are playing on. Gabbling experience ?Totally negative and frustrating.
03.12.2025TrustpilotOther
I can not recommend this game all night…
I can not recommend this game all night it keep freezing saying I have unfinished game when I contact customer service there was nothing they could do and we don't get any help just lose money and they don't care
29.11.2025TrustpilotGame fairness
50£ gone in 3 minutes after 50 spins…
50£ gone in 3 minutes after 50 spins with 2 rewards for 2£ combined. Very funny place.
22.11.2025TrustpilotWithheld payouts
Worst betting site ever
Worst betting site ever. I haven’t received my withdrawal from them. Asking me to send countless documents. Avoid
15.11.2025TrustpilotGame fairness
Frauds and criminals
Run by Entain group who run Ladbrokes and Coral sports etc. they are criminal frauds with a history of fraud, bribery and corruption to prove it. The casino is totally manipulated for really low rtp. Don't use money here you will only lose.
10.10.2025TrustpilotWithheld payouts
My Bwin account was closed with a…
My Bwin account was closed with a positive balance of EUR 1,018.87 from verified winnings (September 2020).In 2021 Bwin confirmed by email that a manual payout could be processed, but in October 2025 they refused payment without legal reason.I have submitted a formal complaint to the Malta Gaming Authority (MGA) and eCOGRA with full documentation.I hope this issue is resolved soon, but this experience shows serious issues with transparency and customer care.
07.10.2025TrustpilotWithheld payouts
Lucky I checked the reviews out before…
Lucky I checked the reviews out before joining up, this fake site sounds exactly the one I’ve been having the same problems with , I’ve even got proof of there scams, and just to let others know it’s called betzito, don’t go near it if you do win your money just stays in pending and your never get it, they say security reasons then once they can’t scam ya they say because of security reasons they won’t pay out… scammers scumbags……. Just realised it was this site I was with…. Proper scammers..
03.10.2025TrustpilotGame fairness
Awful
AwfulDefinately AI controlled.Played Blackjack, got 21 on 3 out of four hands, didn't win any.Dealer amazingly got blackjack twice and 21 on other occasion. I was set up like a real mug..never again.account deleted....
27.09.2025TrustpilotGame fairness
It’s a B-waste
Playing at B-Win is like feeding hundred-dollar bills into a shredder that laughs at you. After hundreds of dead spins, the “big win” was barely enough to buy a gumball. Bonus rounds? Scatter symbols? About as real as Bigfoot riding a hoverboard through Times Square.Every “winning” spin pays out a fraction of the cash you shove in—think thrift-store change purse levels of generosity. I’d be lucky to get 5% of my money back, which makes this casino less a game and more a master class in daylight robbery with confetti.If your idea of fun is watching your bankroll evaporate while a rigged carnival wheel mocks you, B-Win is your spiritual home. Otherwise, protect your wallet and your sanity—there are slot machines in gas stations with better odds and more charm.
27.09.2025TrustpilotGame fairness
B-Win? More like B-Lose.
If you enjoy watching your money vaporize faster than a snowflake on a stovetop, B-Win Casino is the place for you. After hundreds of “spins” (more like expensive coin flips), the only thing I won was a deep sense of regret.The winning spins—when they finally show up—pay out about the price of a paperclip, while the “bonus” and “scatter” rounds are as mythical as unicorns riding hoverboards. I’d be lucky to see five cents back on every dollar I drop in this digital black hole.Customer experience? Imagine a vending machine that eats your cash, shrugs, and asks for a tip. That’s the vibe.Save your bankroll and your blood pressure. If entertainment value were measured in fun per dollar, I’d get more excitement watching paint dry—at least the paint eventually sets.
27.09.2025TrustpilotGame fairness
Horrible company
Horrible company Over 2 months can’t win deposit lots off money but 0 wins it’s manual rtp they no let u win
25.09.2025TrustpilotGame fairness
Never again
So I have just given them £60 on dog house megaways. Not even one bonus. Absolutely the same with sister Casino Ladbrokes all customers do is give and give hoping for a win but unfortunately it never happens. If it happens you get a little bit back unfortunately don't go back thinking you might get more because they will take the little bit you won and more. Absolutely awful to be fair the £60 was gone within less than 20 minutes. People keep your money and block and that is exactly what I have done.I give 0 stars.
21.09.2025TrustpilotWithheld payouts
Scam..they dont withdraw your money…
Scam..they dont withdraw your money unless u bet for 600
11.09.2025TrustpilotOther
Awful awful awful company
Awful awful awful company. Keep getting texts from them, about six a day. Tried blocking every time, but still they keep coming. Awful awful awful.
10.09.2025TrustpilotGame fairness
Anything to do with Bwin gaming is…
Anything to do with Bwin gaming is fake rigged pony especially the poker on partypoker so unrealistic to say the least
02.09.2025TrustpilotAccount blocks
Cheating company.
As soon as started to win and make money the have Blocked my account.100% not recommended.
01.09.2025TrustpilotOther
The worst gaming experience out any UK…
The worst gaming experience out any UK broker.They yup out on what pay out caps they have and 3rd party control.Yupyupyup