Bwin: 125 complaints filed in English across 4 platforms, 1 still open, disputed sums €50. Most of them are about game fairness (45%). Risk index 18.7. Texts below are the players' own words, as published on the source site; last complaint 2026-10-04.
Status unknown 121
Rejected 2
Resolved 1
Under review 1
Sources
Trustpilot 121CasinoReviews 2AskGamblers 1Casino Guru 1
Complaints by month
11
12
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04
05
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Questions and answers
How many complaints are there about Bwin?
The English-language record holds 125 complaints from 4 platforms, 1 of them without a resolution; 121 carry no status from the platform. The latest one is dated 2026-10-04.
What do players complain about?
Mostly game fairness — 45% of cases, then other (16%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 125 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 18.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 125
29.08.2025TrustpilotWithheld payouts
Do not trust this site!
Do not trust this scam of a site. They with withhold your withdrawal siting suspicious activity.
27.08.2025TrustpilotOther
Had 8% battery on my phone and £20 on…
Had 8% battery on my phone and £20 on my account. I played fish frenzy and big bass splash doing 30p spins needless to say the money was gone and my phone still has 7% battery. Place is a joke just like all there other sites
07.08.2025TrustpilotGame fairness
Frauds
Frauds, Not trustworthy site. All games are manipulated and they lie about RTP. Don't waste money here you will win nothing. They have had massive fines recently for fraud and bribery and are trying to get money back.
27.07.2025TrustpilotGame fairness
Brutal!
Just joined this, a few substantial deposits, no more than a couple of small wins, which they take right off you again, don't play here folks you will be down a fortune. Just joined, and an hour later I've closed the account indefinitely
26.07.2025TrustpilotGame fairness
Your company is a rip of fraud company…
Your company is a rip of fraud company especially partypoker rigged to the nines no randomness on there poker tournaments run by a computer system that is pre dated the player is picked before the hands are dealt and nos who’s going to win before you bet don’t play for money people your odds of winning are very very low I seriously see something crazy on there the otherday was in a tournament and player6 had Ak988 all different suits player2 A9888 2 of a kind beats 3 of a kind l lost but not bothered about that it’s principle I’ve got photos of hand history saying player6 wins and photo of the table I was in showing what cards the players had proper rigged
24.07.2025TrustpilotBonus terms
Where do you start?
Wow, where do you start?Was supposed to have had welcome spins, but haven't.The website is horrendous, pages take minutes to load at times, some games don't load at all. For a big brand like Bwin it's very amateurish.
24.07.2025TrustpilotVerification
Awful experience with Bwin
After I opened an account with them and depositing £100, they began asking for random documents and selfies. It was such a pain to re-verify my account and of course I just took my money and left. Awful company go to Bet365 if you're looking for the best alternative
16.07.2025TrustpilotGame fairness
Fake poker, fake slots. No cash outs problems with withdrawals
Run from that website or don't create account, offered cash out is always blocked without reason, app doesn't work properly. Suspend all the time, and it's like that from long time. Poker and slots are fake(I spoke with one software workers! Not a joke). Always is like that you bet on something mostly coupon start to give you profit so they delete one of the games and block your coupon. Few days ago Austria Vienna plays and they deletes that game after when I add on coupon and first my cash back was blocked second, how I check later Austria wins 1:3. Scammers
12.07.2025TrustpilotGame fairness
Absolutely scam company playing a lots…
Absolutely scam company playing a lots off different games and nothing wins one game I been played 1700 spins after that I win bonus 10 free round for stake 3 pound and my winning was 0 unbelievable from 3000 pound deposit 0 wins
06.07.2025TrustpilotBonus terms
Absolutely awful
Absolutely awful, offer free spins and tell me there’s activity within my account they’re stopping any offers and rewards linked to my account. Terrible.
04.07.2025TrustpilotWithheld payouts
Terrible withdrawal system. Terrible Support Team.
Limited after 2 bets. Was doing arbitrage so I can't be mad at that but still surprising since I didn't even beat closing odds. However, withdrawing was the worst process of all time. You can only withdraw to your original payment method, and my withdrawal repeatedly declined, and my bank said it was bwin's fault. Eventually contacted support to fix. Had to contact support 6 different times throughout the week to finally get my money. Support team barely understands English; didn't even get my name right. Prepare to explain your problem like they are 5 years old. Only option was to delete my card and use interac. Their phone line for support is also horrendous. Called 3 different times, it automatically hangs you up after 5 minutes of waiting.STAY AWAY FROM THIS SITE. ONLY USE INTERAC FOR DEPOSITS. SUPPORT IS GARBAGE
01.07.2025TrustpilotBonus terms
No bonuses for 1500 EUR + deposits without withdrawals
So... what I dont understand is that I won funds, about 2100 EUR, (mind you, I deposited about 1400 before I received the win) and I deposited back (I know, stupid) a total of 1500 EUR within 2 days after, I asked on chat 3 times (after 500 EURs deposits each time) if there was a bonus and they all denied me. I am truly in awe about how their bonus system works. I think its very rude and not fair. So, if you ever win, you have to really deposit double of it back, maybe even 3 times before they can maybe give you a goodwill. It feels a bit like a scam, a spit in the face to be completely honest.
22.06.2025TrustpilotAccount blocks
Do not use Bwin
Do not use Bwin, I deposit £400 and within 10 minutes they closed my account without telling me! I had to chase them up they said I have been excluded on one of there sister sites that im not aware of…. So why accept my deposit and then close and not give it back?It’s a trap for people who are not aware to make easy money off people! Be careful!!!!
22.06.2025TrustpilotWithheld payouts
Wouldn't even give this site a single…
Wouldn't even give this site a single star I signed up got confirmation emails logged in and deposited played for a couple of hours applied to withdraw my money then got email saying my email address is already registered and need I.d to to confirm my email load of tosh if email was registered site wouldn't let me use that email address needless to say haven't received my winnings and can't get into my account avoid these jokers would rather give my money away than hand it to these .anyone know who I can complain to?
21.06.2025TrustpilotGame fairness
TOTAL SCAM STAY AWAY!!!
Do not play on this site, they manually control RTP's and they have their own algorithm in the games. Not paying any single penny back. 5k is gone no freespin or bonus nothing at all.
20.06.2025TrustpilotBonus terms
Probably the worst casino I've used…
Probably the worst casino I've used when it comes to bonuses. They will rope you in with big bonuses, when you deposit they do not honour those bonuses. stay away if you are looking for bonus cash.
16.06.2025TrustpilotBonus terms
Lying cheating con artists.
They offer free spins when you sign up and then when you ask them they tell you you don't qualify, conmen, rip off merchants, avoid like the plague. 👎👎👎
30.05.2025TrustpilotAccount blocks
I put 1000 pounds in the casino and no…
I put 1000 pounds in the casino and no winnings and when I wanted to put more in the account it was restricted I called them and they said to wait for a shitty site
22.04.2025TrustpilotGame fairness
Don’t recommend
Don’t recommend! Avoid! It’s a scam casino!You will never win on this casino If you get bonus on a game after you spend plenty of money you will get£2-3 winning.Scam!Scam! Scam!
16.04.2025TrustpilotAccount blocks
Scam - All my funds was confiscated
When it was time to pay, they closed my account without any explanation and confiscated all the money in the account and my deposit. They are scammers who need to be punished. I have all the evidence and I will take them to court.