Bovada— player complaints: 341 in English

Website suddenly don’t exist. USA game is about to start and site is down.I hate this website. The sht is constantly not reachable when you need it most. The USA Bosnia game is about to start and Bovada is unreachable all of a sudden. It has been down ever since Belgium tied Senegal over an hour ago! lol. They seriously suck. Go ahead and waste your money on an off shore site that is unregulated and can easily lock you out at ANY TIME. Read all the reviews. The site will seriously screw you over when you have money and time invested. It’s not capable of operating like the big legit books such as bet MGM or DK etc. if you have to use a shady book, use BET US. Their website does not suddenly drop off the face of the internet like Bovada does.

Don’t invest in this app they are crooks . MGM is the best app so far .

A week a 3 days and bovada hasnt reply back send all papperwork ids selfie everything keep saying 2 more days its been 10 already i wish i could upload screenshots of the conversation terrible they ask me when i send the email of my picture ids june 20 i said well our team its gone response in the next 24 to 72 hours well we way pass that AGAIN!

Bovada casino is terrible I would never recommend this casino

NO BIRTHDAY BONUS OR BONUS PERIOD AFTER WAGERING 10 MILLION+ HALL OF FAME HIGHEST VIP LEVEL. THEY NEVER OFFER ANY BONUSES. NO HOST OR ANYTHING JUST COMPLETE GREED.

They deactivated my account all because they couldn't update my phone number. Its now been 7 days and they are still telling me the same old thing. Blah blah blah. Very unprofessional and what is sad nobody seems to be able to help me.

Thieves !!!!! Stoled money and lie they doing investigation. No response to emails or chats . This is the only place they answer . So listen to me carefully, I’m giving you till end of this month to return me my $2000 or you’ll pay 100x more

Changed line after I hit bet - WoW!I was betting live last night and all of a sudden my bets can’t be shown. This messed me up because I couldn’t see what action to take while the games were being played out. Also, a bet was showing as a LOSS but it was actually half void/win. I told the representative and they admitted to me that there are display issues. In a nutshell I cannot recommended any person ever putting money on here. The site glitches and I see instances where the line shown on the screen when you add it to your bet slip, literally changes as soon as you hit BET. It just happened to me. Switched the over under from -250 to +250 last second after I hit bet. Soooooo un-trust worthy. READ EVERY 1-2 star review. They all check out

It literally doesn’t seem to matter how much I deposit or how much I wager on this site—it’s always the same result. How can someone play the same game day after day and consistently experience the same poor outcomes?At this point, I’d consider myself lucky to receive even 10% of what I deposit back, and that’s stretching the definition of “lucky.” I’ve been playing on this site for 7 years, and the last 3 years have felt like absolute robbery. It’s hard to even call this entertainment when the experience is consistently one-sided.You basically play expecting to lose. Of course, I expect the same generic response about RNG fairness and RTP percentages, but my actual gameplay history tells a different story. Hundreds of sessions, countless spins, and the same disappointing results over and over again.I challenge Bovada to release my gameplay history and statistics for this particular game so people can see the results for themselves. If the RNG is truly fair and player-friendly, there should be no issue with providing transparency. Let the data speak for itself.

I made a withdrawal. The customer service rep for the casino, suggested i use Matchpay app to withdraw. I haven't been able to access the account and I am getting no help from Bovada.

I deposited 50 dollars during the NFL playoffs. I wagered throughout the playoffs and after my bet on the Superbowl I had 512 dollars in my account. Bovada makes it almost impossible to get your money. I tried doing a voucher to hopefully get my money in a check and that didn't work so I redeposited the money back into Bovada to cash out through crypto and now they are saying I have to wager the full 512 before my money is available to me. Money that I won fair and square betting on football. They are thieves and I would never recommend wagering with this crooked company. Their customer service is no help at all and just keeps saying the same thing that I have to wager the full amount.

Terrible costumer service just to update a phone number im been waiting for days because costumer service decide to close my account because incouldnt remeber the old one dont waste your time and money in this casino theres cafe casino ignition casino that is 100000000 times better then this

I tried to withdraw 4100 dollars and it wouldn't let me do so , and tried a 500 dollar withdraw and the money disappeared i ended being able to withdraw 1000 dollars but I wasn't able to get my full amount , I play on this site every week and when I finally win I can't get my funds. Im not a happy customer!!! James Saunders

The company Bovada acknowledged that their website gets overloaded and fails for some users at the most crucial times, like during big events that everyone is watching and been waiting for. First hand experience, this CAN COST THE USER of their site undeterminable amounts of MONEY by failing at critical moments like these. Users such as myself look forward to, and plan on these events for days and weeks, even months. Imagine having so much invested (not only money) and all of a sudden ZAP! You no longer can access the website. Can’t even get it to open…suddenly it is as if it is non existent domain. 1 recent example: During a fight card, I won big just before the main event after betting and watching along the whole night. . . Then, all of a sudden, as soon as I got paid out and went to bet on the UnderDOG in the final fight….ZAP! BLOCKED! UNKNOWN HOST! After working all day and night and week, the site was suddenly locked for me for 1.75 hours right after they paid my big win (just under 1k). Guess what happens during that time, the underdog in the main event wins at +330 odds. ….2hrs later At the end of the night, it suddenly is a real website again. After main event and underdog win.This is 2026! Big money is on the line in these instances and the site is unknown all of a sudden? co-incidence? You decide. They fooled me 2 times and cost me big both times. They did not care and offered 50pts with rollover required

It's just another losing machine, whenever you won one time you loosing the next 1000 times.

As a red room 15 million point hall of famer, I am extremely disappointed. I had my money tied up in bets, so I decided to add 100 dollars in a crypto deposit on June 9th. It hadn't been confirmed for some time, so I waited. I then tried to withdraw my winnings and got the error message "on of your crypto deposits hasn't been fully confirmed. You are unable to withdrawal at this time." So I checked my tether deposit and it had many confirmations. I contacted CS and was told it would be fixed shortly. I waited hours, tried again and same issue. I then checked Bovadas forum and saw users reporting same issue. We were then told that it's a known issue and that a team was working on it. I was compensated 50 bucks the second day. I kept a balance of over 1,300 dollars that I was trying to withdraw, but was not allowed to. Everyday it was the same response with no workaround. I would have even been fine with being able to withdraw in their marketplace, but they offered no solutions. Finally, after 6 days I played and finally lost my balance I was trying to withdraw. I almost feel this is on purpose? After 7 days I am not offered any compensation because they gave me 50 6 days ago lol. This is unreal and terrible customer service. For confirmation of the issues among a lot of people, check their community forum on their site and their discord. It is specifically tied to June 9th. You will also see on that date people requested withdrawals and are also held in limbo and not received. My main issue is the lack of urgency to help offer solutions and compensation for their problems. Unless they are able to correct their errors or do the right thing, I would never suggest playing on this site because you may never get your money.

BOVADA took away paper check as an option for payouts. Now I have to use match pay instead of being able to collect all my winnings it’s 500$ max a day. Will be switching to kalshi

Shady company, total scam, no integrity, honesty or transparency, and responses to these reviews are pure trash and a slap in the face after they take your money, don't waste your time.

Bovada's customer service is simply one bullshit reply after another (hence the reference to Trump). It's like we have the concept of a deal....oops, no we don't. This is basically how it works when they have website problems. When their site crashes (as it did yet again last night before the Knicks/Spurs game), the standard response is to restart your computer, clear your cache, and use incognito mode. They recommend this despite you telling them that you are having no problems getting into Google, Yahoo, Gmail, and a myriad of other sites (Bovada being the only site that doesn't work but they still imply the problem is on your end). Then they question your internet speed (mine is top of the line). Then they want a screenshot because they think good customer service is implying you're lying (Lord forbid they listen to what the customer is telling them). In the case last night, 20 minutes before the start of the game, I couldn't get into their site. When they requested a screen shot, I had to stop myself from asking them if they realized how ignorant their response was and asked if they understood what I told them....I CANNOT GET INTO YOUR SITE! The rep insisted it would be helpful to see. So in other words they wanted to see a screenshot of Google's opening page with Bovada in the location bar?! Can anyone tell me how that will help them solve the problem?! Basically it's a tactic to either imply the customer is lying so they don't have to address the complaint, or to stall until the website traffic drops and then they can say they fixed the problem (typical SOP with them). They also don't realize there are internet sites like "down detector" that has comments from people all over the country that report problems when websites are down (there was one last night about their site being down at the start of the game and the poster claimed it was down for 3 hours). They've even had times where they've told me they see no problem on their end and then a couple of days later send me out a generic email (which appeared to have went out to everyone) apologizing for website problems and issuing a monetary credit as an apology (and of course I'm thinking what the heck were they arguing with me for and denying things when they knew they had a problem). They clearly have no interest in permanently fixing their problem which has been going on for years. And then the person replying to your complaint will give you their standard form letter reply...While our team is dedicated to reviewing and addressing all reported issues, the initial troubleshooting steps we recommend are intended both to help prevent future disruptions and to guide us in determining whether further investigation is needed.No, your initial troubleshooting steps WILL NOT prevent future disruptions. And no further investigation is needed because you've had numerous complaints about these issues in your community forum over the years, this website, and a myriad of others. What you need to do is get competent IT people that can permanently (not temporarily) fix your problem. And let's stop with the patronizing by saying this isn't typical of your customer service and you're so sorry about the problem. You've said that hundreds of times in the reviews here. If you were truly sorry, you would fix the problem!And just an FYI to those reading these reviews:1). They will tell you they can't address concerns in this forum. That's some rule they made up. They absolutely can address concerns....THEY CHOOSE NOT TO.2). They will claim they've requested additional information to address your problem. The information they request is already in your profile, so it's useless to them. What they're really trying to establish is if you're a customer so they can remove negative reviews from this site.

This platform’s network is absolutely terrible. Almost every day there are connection issues that prevent users from accessing the website when it matters most. By the time the site finally loads, the opportunity is often gone, resulting in missed bets and unnecessary financial losses.I have sent countless emails and submitted multiple complaints, yet nothing has been done to fix the problem. The customer service responses are nothing but empty apologies with no real solutions.I cannot recommend this platform to anyone. The constant network failures make it unreliable and frustrating to use. It honestly feels like the company is unwilling or unable to invest in maintaining a stable system. Otherwise, how can the network be this bad day after day with no improvement?