Bovada— player complaints: 341 in English

just watch at the end of this post they reply with RNG bullshit!!! this site a scam save your money, staked means lost, and this is not random10/05/26$3.0004:46:38 PMClassic Blackjack Staked10/05/26$3.0004:46:31 PMClassic Blackjack Staked10/05/26$3.0004:46:25 PMClassic Blackjack Staked10/05/26$3.0004:46:19 PMClassic Blackjack Staked10/05/26$3.0004:46:14 PMClassic Blackjack Staked10/05/26$3.0004:46:08 PMClassic Blackjack Staked10/05/26$6.0004:46:04 PMClassic Blackjack Won10/05/26$3.0004:46:00 PMClassic Blackjack Staked10/05/26$3.0004:45:50 PMClassic Blackjack Staked10/05/26$6.0004:45:45 PMClassic Blackjack Won10/05/26$3.0004:45:42 PMClassic Blackjack Staked10/05/26$3.0004:45:38 PMClassic Blackjack Returned10/05/26$3.0004:45:36 PMClassic Blackjack Staked10/05/26$3.0004:45:33 PMClassic Blackjack Returned10/05/26$3.0004:45:30 PMClassic Blackjack Staked10/05/26$6.0004:45:26 PMClassic Blackjack Won10/05/26$3.0004:45:22 PMClassic Blackjack Staked10/05/26$6.0004:45:18 PMClassic Blackjack Won10/05/26$3.0004:45:16 PMClassic Blackjack Staked10/05/26$3.0004:45:08 PMClassic Blackjack Staked10/05/26$3.0004:45:02 PMClassic Blackjack Staked10/05/26$1.5004:44:57 PMClassic Blackjack Returned10/05/26$3.0004:44:53 PMClassic Blackjack Staked10/05/26$3.0004:44:45 PMClassic Blackjack Staked10/05/26$3.0004:44:38 PMClassic Blackjack Staked10/05/26$6.0004:44:34 PMClassic Blackjack Won10/05/26$3.0004:44:30 PMClassic Blackjack Staked10/05/26$12.0004:44:25 PMClassic Blackjack Won10/05/26$3.0004:44:25 PMClassic Blackjack Staked10/05/26$3.0004:44:23 PMClassic Blackjack Staked10/05/26$3.0004:44:18 PMClassic Blackjack Staked10/05/26$3.0004:44:16 PMClassic Blackjack Staked10/05/26$6.0004:44:12 PMClassic Blackjack Won10/05/26$3.0004:44:10 PMClassic Blackjack Staked10/05/26$6.0004:44:05 PMClassic Blackjack Won10/05/26$3.0004:44:01 PMClassic Blackjack Staked10/05/26$3.0004:43:55 PMClassic Blackjack Staked10/05/26$3.0004:43:47 PMClassic Blackjack Staked10/05/26$3.0004:43:45 PMClassic Blackjack Staked10/05/26$3.0004:43:42 PMClassic Blackjack Staked10/05/26$3.0004:43:38 PMClassic Blackjack Staked10/05/26$3.0004:43:36 PMClassic Blackjack Staked10/05/26$3.0004:43:29 PMClassic Blackjack Staked10/05/26$6.0004:43:25 PMClassic Blackjack Won10/05/26$3.0004:43:22 PMClassic Blackjack Staked10/05/26$6.0004:43:18 PMClassic Blackjack Won10/05/26$3.0004:43:16 PMClassic Blackjack Staked10/05/26$7.5004:43:11 PMClassic Blackjack Won10/05/26$3.0004:43:11 PMClassic Blackjack Staked10/05/26$3.0004:43:07 PMClassic Blackjack Staked10/05/26$3.0004:43:04 PMClassic Blackjack Staked10/05/26$5.0004:42:53 PMClassic Blackjack Staked10/05/26$5.0004:42:34 PMClassic Blackjack Staked10/05/26$5.0004:42:31 PM

signed up yesterday after hearing so much about it. did the 75% sport bonus crypto deposit, only for the same day limit my wagger amount to 0.20 cent. and to top it off you cant place no bet under 0.50 cent, so no way possible to clear the rollover. now taking forever to release my funds and i'm new to betting so just going to go deposit that money to hardrock. horrible book. reporting them to curacao gaming commision.I’m still waiting, no answer yet why this takes so long

They let you win a little then take it all back stay away!

The withdrawl system is ridiculous. I deposited through my bank and have $1000 in winnings but if you dont havebitcoin or crypto it appears you are out of luck. Any other gambling site I have ever used sends the money back to where it was deposited. Need to find a way to withdraw money that is owed to me

They have been so good until recently that I started being on positive on my winnings. I been hitting on sports and hit on their live dealers for a good amount of money that they decided to give me a “referral bonus” to lock my winnings into that so I had to play poker to get my money that I won off the live dealer. I showed them proof that I referred zero people and I showed it was all cash funds but they still tried to lie and say it’s from a referral. Even the screenshots from their own website showed my balance from actual money and bonus funds and it says 0 bonus funds, I was playing with my money and they still deny it. Stay away from bovada, they do good for a while then start bullshitting you and scamming. Their casino games let you win at the beginning and then the bullshit starts. Play casino games at stake.us and bet for sports on other websites but stay away from bovada.

I won about $13k over the weekend on blackjack and sports. After I submitted my withdrawal request, I received an email saying that my account had been temporarily disabled, and requested I verify my identity by providing my ID, a selfie holding my ID, and a utility bill. I provided all of these things. I was told it could take 48 hours for the review to be concluded. After the 48 hours, still being unable to access my account and the $11k remaining in my account, the live chat said that it could be another 7 days. It’s now been 8 days, and every time I speak to customer service I get the same runaround. This is completely unacceptable, and I’d highly encourage players to do everything to avoid using this website, especially those who play high amounts, as without warning they will lock you out of your account and money.

Hi. So I made my account roughly 2 months ago. I requested a withdrawl or $2300 yesterday via BTC and today I had a balance of over $7500 plus the $2300 pending withdrawl. My account was suspended and I received an email stating Hello, Your account has been temporarily disabled and currently under review. You will be contacted via email with further details once the investigation into your account has been concluded. Bovada.lv Security As of now my account is locked and I have over $9500 locked up. I had recieved $300 in bonus funds days ago from when I posted my referral link on Snapchat and people signed up and submitted via crypto. I ran that $300 into the balance I have now. I need my money.

I have already completed the verification process for Bovada which included using the camera on my device for a scan of the back and front of my driver’s license and a scan of my face. I received an email confirmation which I still have confirming that the information is now verified. I have now won a 6 figure progressive jackpot and they are asking for photos that are not mentioned at all in their terms of service, even in an open ended way. I feel like I have to draw a line in the sand here because, if I send them this, what if they come back and say now that’s not enough? Where does it end? Perhaps they want a family photo next or photos of birth marks or tattoos or a photo of my car showing the license plate. If they want something in front of my house this time, what’s to stop them from asking me to take the next photo at work? My account has already been verified and I have it in writing from them. They want both of the following photos now (and they didn’t even provide a reason why): - An image of your ID (such as a driver’s license or passport) held up next to your face outside your home showing the house number. - An image of you holding the day's newspaper with a written and signed note showing the date. I have read the terms of service. I will paste the entire section below but here is what’s most important: “We reserve the right to use third party verification services to authenticate your account information and identity, and you expressly acknowledge and agree that we may confirm the accuracy of any information you submit against government-issued ID.” I have done this. There is nothing about them asking for additional photos in front of my house or anything that they can just ask whatever they want. Here is additional context: I have had an account with Bovada for about 3 years. In that time I have played many progressive jackpots games and never won a jackpot and also played at other online casinos’ progressive jackpots and never won. I have played A LOT. Back in July of this year, I won the Super Hot Drop Jackpot (playing I think $20 per spin). I was ecstatic. I posted on their forum as requested to share my experience and how thrilled I was. They paid it all out. I decided to use the winnings to keep trying since this new Hot Drop Jackpot was the only progressive I was ever able to win. Then, BINGO! I hit it again about 6 weeks ago. Keep in mind, after the first win, I have been playing $100 per spin multiple sessions when the jackpot gets big. This time, they asked me to verify and I did with no questions or complaints using their verification system. Then, they paid it all out. Since that time 6 weeks ago, I have tried multiple more times always spinning $100 per spin. Then, believe it or not, I hit it a third time 2 days ago. I realize it is insanely crazy for someone to hit 3 progressive jackpots in less than 6 months time, but I was depositing thousands of dollars at a time, spinning $100 per spin and not claiming any bonuses. Just because I’ve been extremely lucky doesn’t give them the right to ask for invasive verification that is not part of their terms and conditions. But that’s what they did on this third win. They have already paid out $47,500 of that win. The next withdrawal I submitted was for $95.000 and that’s when I got the email asking for “enhanced verification”. There’s a $95,000 pending withdrawal and a $102,974.36 balance left. First of all, using their verification system as requested, I couldn’t have faked my driver’s license and face as it captured it in real time. Second, why would faking my identity help in this situation? I didn’t claim any bonus for any of these 3 wins, so I used my funds directly without any promotions. Third, these jackpots were paid into by all the players who played and it is not even like I’ve caused them any loss of their own money. I am sorry, but it really feels like they are fishing for a reason to keep most of this jackpot money to themselves (that’s what it feels like, I’m not saying it’s true). I would like to continue playing at Bovada and, overall, they’ve been great and I love their website and service. However, if they don’t want me to play there anymore because I’ve been too lucky, that’s their right, but it’s not their right to try to ask for absurd “enhanced verification” or deny me any withdrawal of money I’ve already won. I feel vulnerable and scared with this much money at stake to reach out to them directly and say I don’t want to provide these photos because I have to draw the line somewhere. I feel like they could just say that that confirms that I’m a fraud or something and they could just lock the account and keep the money so I prefer to handle this with your third party service. Thank you very much for your help. Here are there terms (3.6). The terms were not even this strict at the time I signed up I think. Note it doesn’t say anything about having to verify again after already being confirmed verified or provide additional photos other than government issued photo ID or photos in front of your house, or with hand signed notes, or with a newspaper (which no one even buys newspapers anymore), etc: 3.6 Information to be Valid and Verifiable. All information and data that you provide to us either at the time you register for an Account or at any subsequent time must be truthful, accurate and verifiable in all respects. By providing such information and data you consent to us submitting it to third party providers of age and identification services to verify that you are who you say you are and that the information you give is true and accurate. We reserve the right to use third party verification services to authenticate your account information and identity, and you expressly acknowledge and agree that we may confirm the accuracy of any information you submit against government-issued ID. If you have provided false information or if you are unable or unwilling to provide documentation to confirm your information, as we are unable to confirm your identify, your Account may be terminated and any and all activity within the Account deemed invalid, including, without limitation, the nullification of potential winnings. By registering an Account you grant us the right to disclose your identity and any information that you have provided in connection with your account to anyone who makes any claim or allegation that: (a) you are a minor or under the minimum age required to make use of any part of the Website; or (b) any Posting or other material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or was otherwise posted

Hi, I currently have $4,700 in my Bovada account and recently requested to withdraw $3,000 by Bitcoin. However, today I tried to log into my account but I was locked out. I input the correct email and password and pressed the login button but Bovada would not let me log in. After some researching, I have found out that I violated their policy. This is regarding to the fact that there are two accounts with the same household. I confessed that I helped my mother, who likes to sport betting on occasion and who lives in the same house as I live, to open an account on Bovada. I registered the same address to her account. In addition, I lent her my credit card so she could deposit money into her account. She also used my laptop to log into her account a few times. I know from doing these I have violated Bovada's policy, whether it was unintentional or not. I regret my mistakes deeply and please give me one more chance. I promise to not make the same mistakes again. My family is really poor and my parents are separated. This is my source of income to help to support my mom by using the profits I make from this site to cover our daily expenses. Please forgive me and give me one more chance. I promise to be good and not violate your policy again.

My older brother set up my account and accidentally used his DOB instead of mine. Didn’t realize until later. Put a little over $200 in and turned into $800. All of sudden, account is shut off. I send in documentation and three weeks after emails of “sorry for the delay, we are backed up”, I finally call them and a customer service rep said that they had decided on my account and I should have received an email about their decision (I found no such email). He also asked what email I was using despite already giving that information earlier when I said I couldn’t find such an email. He said they they have terminated my account and I asked that I get at the very least my deposit back and he said everything is forfeited.

Last night, I tried to sign up for an account at Bovada. After cancer treatment last year I am somewhat forgetful and forgot that I had an account. I received an email from Bovada reminding me of the prior accounts. I was allowed to log in, deposit and play. $800 was lost on a blackjack game that continually cut out and messed up. I was concerned that it might have ripped me off so I called Bovada. I was informed that my account was being closed due to another existing account. Because of that account having chargebacks I don’t know anything about they won’t even address the technical issues involved in my losing 800 unfairly. I feel that their software should have prevented me from creating a second account like it did to keep me from creating a third and prevented me from making deposits at all if they were just going to shut my account down. I feel like they took advantage of me.

Back on June 13, 2019, I was playing the slot game A Night With Cleo at Bovada for $2 a spin. I hit a big win and was only paid .60 cents for it when it should have been a $200+ winning spin. I took a screenshot of the spin, which clearly shows that I was paid .60 cents when on the last line I had two scarab beetles, a wild, another scarb beetle and another wild. I emailed the image to Bovada and was told, "A review of the screenshot you provide shows that you were correctly paid out." I requested that they further explain this. Bovada replied stating they had no tech issue on the 13th of June and, "..found your spin in our back-end system and confirmed you were paid out correctly." Bovado then provided me a list on how.. "To prevent technical issues on your end." I know this was a few weeks back but I saw how you helped another player get a slot payout corrected so I figured you could help me. Regardless of Bovado claiming what is on their "back-end"..what about what was on my end?? If they can do this with big win spin, they could do it whenever they want on situations when I have proof and they have none. Please tell me how to get the screen shot of this to you that I have.... And please, if there is anything you could do to assist me I would greatly appreciate it the help. Thank you.

The dealer busted on a hand and did not pay out to the winners. The escalation number is:LC16950. Bovada just says they are still looking into it. There were a number of players that got taken on the hand.

I had an account with Bovada for over a year. Recently, I contacted Bovada to tell them to disable my account. They did so. Later that same day, my wife created a Bovada account and deposited $500. Through blackjack and roulette, she turned that into $1000. She received an email this evening saying her account had been cancelled and all funds were being withheld. I know Bovada's rules state one account per household, but we never simultaneously had accounts open and clearly never intended to defraud Bovada. I did live chat with Bovada and they have already zeroed out her account and will not return the $1000 she won.

On or around July 13th, I let casino support know what happened. I sent screenshots proving it, provided the spin number, etc. Ref: [EDIT] What happened was, I was spinning all 9 lines on Shopping Spree with bonus funds ($11.25 per spin). Finally, I only had $10 left so I did 8 lines. I got 5 bouquets of flowers on what shows as line 8. That should pay $125. I provided screenshots and have followed up with them multiple times. Their response is always the same... something along the lines of, they're working on it, etc... Their last response was: "We don't have any updates yet regarding this issue. Rest assured that we've already sent a follow up. Once there’s an update, it’ll be sent to your email address or account messages." After nearly 2 months? It's absurd. I believe that the game is incorrectly showing line 8 as line 9 and vice versa so, when calculated, it really calculated line 9 as having the win, but that is not what is shown to users. I was playing with bonus funds and only asked for $125 in bonus funds, however, since I was already partially through the play through amount and I don't know how far I was, it should either be non-bonus funds or bonus funds with a reasonably low play through. Support numbers: [EDIT] See how much I've tried to get this issue resolved before I filed a complaint? That's 7 support tickets. Thank you for your help.

I was playing 3 card poker at bovada and was dealt a straight, I chose "raise" and it folded my hand. I dealt with "customer service" via chat for about an hour before having a supervisor call me. He said that the system says that I chose "fold" and there is nothing that he can/will do. I took a photo of the hand. I explained to him repeatedly how the game works (he was not familiar with it) and that there is no way someone would fold a straight; furthermore, if they did, the pair + should still be paid (a different argument all together). I was playing $10 on the ante and Pair+, which would make this a $100 swing. Absolutely the worst experience with customer service I have ever had at any online casino. Service rep was [EDIT], Supervisor whom called was name [EDIT]. Chat Id or hand ID was [EDIT], I jotted that don't but can't remember which ID it was. Thanks for any help.

I asked for withdrawal of $1500 winnings via international wire transfer. First they said I have to have a local branch of that bank (I don't, I do all electronic banking). I don;t understand what that has to do with anything. I have a legimitae account at a big international bank, which I opened in Virginia 12 years ago. I have since moved to another state, and the closest branch is 500 miles away. However, I have used this account for the past 10 years to pay bills, make deposits, etc., electronically. It is a valdi account. I do not undertsand why Bovada can not process a wire transfer just becuase of the geographical location of a branch of that bank. Second, I asked for wire transfer of the $1500 via another bank. After 19 days Bovada said that the wire transfer was rejected for "incorrect details." They refuse to tell me what the "incorrect details" are. I called them and they say my bank rejected the wire transfer and I should ask them. My bank has no record of a wire transfer. My bank could not send it back if they never received one. Bovada refuses to tell me their bank name, so I can't contact them. Bovada refuses to contact their bank to see what the problem is. Bovada refuses even to divulge where they are located (what country) or any details whatsoever about the progress of this wire transfer. I get the stock answer "we cannot give you that information." If you can help me get this resolved I would really appreciate it.

Nov 1, 2017 Bovada Customer Service Hi [EDIT], We're unable to determine the exact amount of winning you should've won for your stuck hand. As such, we've escalated it to our Support Team so we can credit your account accordingly. You'll receive an update in approximately 24-48 hours via your account messages and/or email address on file. Our Customer Service Team is available at 24/7 to help if you need anything else. Thanks, Bovada Customer Service 1-888-263-0000 service[@]bovada.lv. They never sent me a update like the letter said. I’ve contacted support numerous times and they know this is escalating. I was play double double poker at $2 bets. I hit queens and sixes and there system locks up. Now 18 was lit up for a $2 bet do not sure if it’s 18 I’m owed or $36. This was my first time ever depositing and they have a pretty good name to them and this is really upsetting me. Can you please try to help me get this process sped up?

It is my understanding that the Kahnawake Gaming Commission terminated their relationship as regulator for Bovada as of Sept. 30, 2016 and that Bovada is currently operating without any regulatory oversight whatsoever. I have attempted and failed to garner information from Bovada regarding if and when they intend to obtain a replacement regulator. I intended to file a complaint with Bovada's regulator, but now find that I have nobody to appeal to regarding my concerns, as I believe my matter is more appropriately handled by a gaming regulator than by your fine organization. As a service to your users, your review of Bovada should definitely point out that they are currently operating without any regulation. And any information you might have or be able to obtain regarding when Bovada will obtain a new regulator would be much appreciated. Thank You

http://wizardofvegas.com/forum/gambling/sports/25495-bovada-stole-20-000-from-me/ The is already at wizard of odds on my case. In Summary. Bovada closed my account and refunded my deposits but confiscated $20,000 in profits from me. Their reason was that I "used a VPN". Kahnawake were terrible they just sided with Bovada and didn't even ask for my side of the story. The sleazy part about all this is that my first couple of deposits lost and Bovada did not shut my account and refund my money for "USING A VPN". They happily took the money and invited me back. My actual VPN use amounts to a couple of logins to check my balance. 99% of all my bets and logins were not from a VPN they were from a 4g cell phone. Can you please investigate I will provide more info as needed.