I cannot Access my Account
This is my first time ever writing a poor review for anyone on any platform. I cannot access my account and I have received no help from customer service. I was requested to provide Bovada with verification documents to access my account and verify it is me who is doing a withdrawal. I provided everything… pictures of my ID, picture of myself holding my ID and a bill with my name and address. Since I have sent these verification documents, I have received no response back. I even emailed back just to confirm if my documents were received and I still cannot get a response. I tried the live chat and they could not confirm if my documents were received. I tried calling customer service and there was an automated response saying to reach bovada by other methods. I would love to give Bovada a 5-star review but this process has been frustrating. I am hoping that someone at Bovada will see my review here and help me. I am happy to provide a 5-star review if i can please get this resolved, as I have always had a wonderful experience with Bovada. Please help! Thank you! - Salma
