Coincasino.pro: 6 complaints filed in English across 2 platforms, 1 still open, disputed sums €1,300. Most of them are about other (33%). Risk index 14.3. Texts below are the players' own words, as published on the source site; last complaint 2026-08-10.
Status unknown 4
Under review 1
Closed, no outcome 1
Sources
Trustpilot 4Casino Guru 2
Complaints by month
11
03
07
08
Questions and answers
How many complaints are there about Coincasino.pro?
The English-language record holds 6 complaints from 2 platforms, 1 of them without a resolution; 4 carry no status from the platform. The latest one is dated 2026-08-10.
What do players complain about?
Mostly other — 33% of cases, then account blocks (17%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 6 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 14.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 6
10.08.2026Casino GuruOtherUnder review
Coincasino.pro - Player’s account has been closed, but new ones created.
The player from Brazil formally complains about CoinCasino.pro allowing him to create multiple accounts despite his request for permanent self-exclusion due to gambling addiction. He highlights failures in the KYC process that led to significant financial losses of approximately €13,500 after his self-exclusion. He requests reimbursement for these losses and emphasizes the need for a serious review of the casino's responsible gambling measures.The player from Brazil formally complains about CoinCasino.pro allowing him to create multiple accounts despite his request for permanent self-exclusion due to gambling addiction. He highlights failures in the KYC process that led to significant financial losses of approximately €13,500 after his self-exclusion. He requests reimbursement for these losses and emphasizes the need for a serious review of the casino's responsible gambling measures. Written by AttilaComplaint Specialist Submitted: 07 Aug 2026 Automatic translation:
31.07.2026TrustpilotBonus terms
Joke of a casino was a vip player spent thousands on there i did there bonus wagered the 15 k they wanted left me with 8
Joke of a casino was a vip player spent thousands on there i did there bonus wagered the 15 k they wanted left me with 8k euros.refused to pay me will bull lies about bonus terms PLEASE PLEASE dont use this casino bunch of crooks hiding behind a gambling license I have put this on you tube how they
22.07.2026Casino GuruOtherClosed, no outcome
Coincasino.pro - Player reports failure to enforce self-exclusion.
The player from Brazil filed a complaint against CoinCasino for failing to enforce his self-exclusion request, allowing him to continue gambling and resulting in a loss of approximately €1,300. He sought a refund for the losses incurred after his self-exclusion request was ignored and asked for Casino Guru's assistance in investigating the matter. We asked him for the full email threads, casino replies, and the dates of the deposits and account closure to assess whether responsible gambling rules were breached. As he did not respond to our messages and reminders, we were unable to continue the investigation and the complaint was closed for now.
27.03.2026TrustpilotGame fairness
Just like all the online crypto casinos. It’s rigged. Blatant repetitive spins. Bonuses pretty much turned off. Obvious
Just like all the online crypto casinos. It’s rigged. Blatant repetitive spins. Bonuses pretty much turned off. Obvious volitality change. Stay well away.
19.11.2025TrustpilotAccount blocks
they just , steal the money ....i had around 330e in my account , they put me to verify KYC (biometrical) so i can withd
they just , steal the money ....i had around 330e in my account , they put me to verify KYC (biometrical) so i can withdraw , after i pass and everything successful, next day account blocked . i contact them and told me that i break the term and condition of site (nothing more) and money confiscated
05.10.2025TrustpilotVerification
Don’t use it, they kept my money and kept asking for kyc even though I’ve sent them all the details before deposit and a
Don’t use it, they kept my money and kept asking for kyc even though I’ve sent them all the details before deposit and asked them if everything it’s okay and they said yes and now they don’t want to pay me
