If you closed your account, thinking you can open a new one ( PLEASE READ THIS)
My experience with BitStarz ended up being very disappointing, especially because I had been playing there since 2022.They told me my account was not eligible because it was linked to a previously self-excluded account, and that it should never have been active in the first place. But even with that, they still accepted my deposits and kept the money. When I asked for a refund of my deposits, they refused and said it was for my “protection.”That is what makes no sense to me. If a casino truly cares about protecting players, it should not keep money deposited into an account that it says should never have been allowed. It should refund the money. Accepting deposits and then refusing to return them while calling it responsible gaming feels deeply unfair.To be fair, I understand that I violated their duplicate-account policy. I am not denying that. I had closed accounts before and later opened new ones again. I also admit I did not read the terms carefully, and that part is on me.But this is exactly why I think their system is a problem. If they were really enforcing responsible gaming properly, they should have blocked the duplicate account immediately, before allowing deposits and gameplay. Instead, the account stayed active, deposits were accepted, and the issue only became serious once I tried to cash out.Over time, I believe I lost more than $10,000 on BitStarz, possibly much more. For me it was mostly entertainment, and many times I did not even cash out when I had the chance. I remember one of my earlier accounts went up to around $5,000 and I still lost it all without withdrawing once ( trustpilot’s policy not allowing me to show my email, but ask me anytime if you want proves ). This time, I deposited a little over $500 and when I finally tried to cash out, that is when they decided to act.That is why this feels less like “protection” and more like selective enforcement. If I lose, the account is allowed to stay open. If I try to withdraw, suddenly the account should never have existed.I know BitStarz has a lot of positive reviews and a strong reputation for fast payouts. I used to like playing there too. But people should be careful. A platform can seem great while everything is going smoothly, but the real test is how they handle problems, and in my case, they failed badly.What bothered me most was not just the account closure. It was the fact that they took the deposits and then tried to frame it as responsible gaming. If they are serious about player protection, they need to stop duplicate or self-excluded accounts the moment they are created, not wait until someone tries to withdraw. Otherwise, another player could lose $10,000 or $20,000 the same way before ever finding out.I am not as angry as I was when this first happened, but I am still disappointed. More than anything, I regret all the money I lost there over the years. In the end, this whole situation happened over a little more than $500 that I asked to have returned.Hi Olle Just in case you understand english, I said I accepted my fault but was talking about the way you guys let me deposit all that money to take it at the end. I hope this is easier to understand
