Bitcasino— player complaints: 20 in English

I have been using the site for several months. I have no experience with the withdrawal process or the KYC process as I have not won anything substantial after depositing a couple thousand dollars. that aside, I have had the rudest customer service experience that I have ever experienced with any on

I am writing this review after spending more than a week trying to resolve a serious issue privately with Bitcasino / YoloGroup.Information connected to my player profile and VIP activity was disclosed outside the company. I have since obtained sufficient grounds to conclude that the source was inte

This casino is a fraud they will confiscate your money and close your account with some rubbish excuse that you broke the t&c which is a load of BS you better play in a different place if you don't want to be scammed

Its a Scam Casino!No Withdraw, Money goes from 2000$ to 1000$ without playing...If you split a 20 in BJ and Dealer did not splitted, the Customer Support (Choi) says you doubled on a 20!...Have Fun!

I’ve been playing at Bitcasino for quite some time now, and I have to say, my experience has been nothing short of frustrating. Despite spending a considerable amount of time and money on their platform, I’ve never once had a win worth bragging about to my friends. In fact, I’ve consistently lost my

Absolutely terrible customer support experience.I registered 2 days ago and voluntarily completed KYC. Played a lot last night—lost some, won some back—ending slightly down. This morning I got a message saying MY WITHDRAWAL REQUEST WAS DENIED… except I never requested one. With 2FA enabled, I know n

I made an account for payments from the partners Io affiliate program, I was paid money to their website, but they do not give it back, referring to the rule 7.6 . Although I am not a player, but a partner, they should not have arranged these checks at all, I use their website as a hub For transferr

Horrific. Held my money when trying to withdraw saying that I need to fill out a "withdraw" application. This was AFTER submitting my ID for verification. A SCAM. DO NOT GIVE THEM YOUR MONEY.

One of the worst casinos I've ever played at! More than 5 deposits of over €250 and not a single good win! I've never experienced anything like this! Spin after spin and no win! The money keeps going down! Don't listen to these positive comments, they're definitely fake! To everyone reading this, st

Do not trust them, this website is a fraud. They just steal you money

Absolute SCAM!!! They don’t let you play your bonuses and just come up with a ludicrous reason to close you account. Absolute WORST casino online!!!!

Absolute Scam. They simply do not pay out your winnings. All the positive review have to be fake, there is no way anyone cannot call this is a scam. When you want to withdraw winning, they will do EVRYTHING not to pay. In the end, they will get their way.

So I deposited $55 and the bonus made it $110 balance and went to gates of Olympus and change the bet to $1 and hit spin. Then I hit spin 109 more times and I had $0. There is nothing about that that is fair or equates to anywhere near the 96% RTP. That is rigged gaming and that is theft. Anyone say

On monday, I created an account on their website and started playing roulette. After I while I deposited 15.7mBtc and was lucky enough to double it. After playing a while I decided to withdraw some funds to my wallet but it was declined. They requested me to complete the KYC process twice. I provide

Deposit and withdrawals work. But do not use. Customer service isn't a thing to bitcasino. Everything works but your just a number to them and the customer service won't be helpful in supporting you though issues.

I recently signed up for this casino after being recommended by a friend. I deposited about $1200 over a couple of days, and managed to build up to around $2100. When I went to withdraw, they said my account was a duplicate based on my IP address. They named other accounts I have no knowledge of. I live in large shared student accommodation, which may account for the same public IP address. They have closed my account and refuse to pay me my winnings or refund my deposits (the latter I would be happy with at this point). At no point have I been asked to KYC. I did not use any of the welcome bonuses. It has all been my own money.

Hi! I don't know whether you can help me or not with my problem. First of all, I have had the problem with SportsBet Casino (www.sportsbet.io) but it is not in the list. Bitcasino (www.bitcasino.io) belongs to the same mother company, mBet Solutions NV I also don't know whether or not are you familiarized with the Spanish gambling regulator (DGOJ) and the Spanish national self exclussion list (RGIAJ) https://www.ordenacionjuego.es/en https://www.ordenacionjuego.es/en/rgiaj https://www.ordenacionjuego.es/en/que-es-el-juego-ilegal Summarizing, there is absolutely no doubt, that this casino, is operating ilegally in Spain. From some internet providers you get a message that the web is ilegal and it is blocked, unfortunately from other providers (mobile eg), the web is not blocked. I am a problem gambler, a sick gambler. I have been in the national blacklist (RGIAJ) from 2016. I have been living in Sweden, and I am also in the Swedish national blacklist (Spelpaus) Let's say with this, that I care about my problem and that my only solution is to be self excluded eternally from gambling. I have definitelly taking today the decission of installing BetBlocker in all my devices to gain an additional level of exclussion. I have the doubt of how the software can be more clever than me to stop my access, but I'm quite sure it has been thought and it is protected about uninstalls, vpns, etc, etc. Being said this, weeks ago I managed to register in SportsBet, giving them absolutely my real info (residence in Spain, real name, real data) but I couldn't deposit. Yesterday I could access the site through the phone internet provider, and I deposited 300 € + 300 € (600 €) and of course lost everything (except 25 € that remain in the account) playing live Blackjack. Experience was kinda weird, because sometimes I was logged out telling that playing was not allowed in my jurisdiction (after letting me deposit) Other times I was redirected to an Australian web. I spoke in the live chat with a hateful person, that told me that they were "starting to implement not allowing Spanish players to play" To cut this long story short. A casino that must have a license by the Spanish regulator, to operate in Spain, and that is clearly identified by the Spanish regulator as an ilegal site, is rendering services in the Spanish territory (blocked by only certain internet providers), and is accepting registration and deposits by Spanish players, playing from Spain. As they are not licensed, they don't have the cross-check to national self exclusion list (one of the logical requirements to obtain a license) So being nationally excluded, I have achieved to play from my country, in an ilegal place. Am I guilty? Of course, but this is an addiction. You can be clean 3 years and with this internet instantaneous casinos, you can relapse in 30 minutes. Are they guilty? Of course. They are operating without license. They accept Spain as a country in their registration. They of course don't care about my country Laws or exclussion lists. Honestly don't know if anything can be done from your side. The most surprising thing is that this site has a 9.5 rating in AskGamblers. A site that is breaking the laws!!! Is completely crazy. I have also opened a complaint in askGamblers, but honestly, I don't trust so much that place. I have had problems in the past, and I have had honest answers from here. Honest behavior. Empathy. Nothing to do. If I can recover the 600 € perfect. If not, at least I would like to prevent The Pogg about this site and their methods, so other players can take advantage on it. Many thanks,

I have lost over $60,000 in less than 3 weeks at bitcasino. I play big bets and whenever I get free spins on their slots I win nothing. I am constantly losing close to 1 BTC per day on their platform. I have not won a single big win or anything substantial. All I do is deposit and lose. I deposit high amounts so that I can make larger bets. Betting 100 EUR at a time with over 15000 EUR bankroll and still I don't win anything and if I do its less than my bet. Please allow me to submit screenshots to backup my complaint. I have evidence that the site does not pay to players that make bigger bets. But as soon as I lower my bet to something 10x smaller than my current bet I win. Regards [EDIT]

Hello, since an half year Iam waiting for a response of the Bitcasino.io. They dont use age controlls at theire website. So its possible to gamble there under 18 years. Why is it possible?! That someone gambles there who is under 18 years old. At the laws this isnt legal and they have to refund the money. Since a half year they are fully ignoring the conversation and no answer is sended from them

i had deposited µ฿ 59,258.63 at 15.06.2018, 21:43 , and after depositing they gave me a 100% bonus , but the bonus could be played only on slots so i tried some slots and win some money and then started loosing a little , so i forfeited their bonus and what is see is my account is left with only 0.002 btc , and just because of confusion i thought i had left with 0.02 btc and they might have deducted the losses ! but just now i received a mail from them : --------------------------------------- Hello [EDIT], Thank you for contacting our support team. As you were informed via Live Chat, it is stated in our Terms&Conditions that if you forfeit the bonus, the bonus amount and winnings acquired with it will be removed from your balance. This is the reason why Ƀ 0.059 were deducted. We have forwarded your request regarding gameplay history in slot games to the relevant department. As soon as we have an answer, we will get back to you. For any additional questions, don't hesitate to contact us again. Best regards, [EDIT] ---------------------------------------------------- So what actually happened is whatever was the winnings ( only the winnings ) these guys took that away and left me with 0.002 btc They have a hard stroke bonus policy , which i find likely to be unethical ( LINK : https://bitcasino.io/about/casino-bonus-terms ) Casino bonuses are credited with a wagering requirement, which needs to be completed within 30 days of issuing unless otherwise stated in the promotional material before the funds can be withdrawn or played on other products. Until the wagering has been completed, the deposit, bonus funds and possible winnings will be locked. If wagering hasn’t been completed within the deadline, bonus funds and winnings will be forfeited and deducted from player’s balance. Such deductions are final and determined solely by Bitcasino.io. which is really unethical, suppose if someone accidently does that ! he might loose all his money! they took all my money stating this policy ! Kindly look into the matter & help me out please ! I hope you understand the situation . Bonus policy can take money you have won and also the bonus ? I mean who would do that if they know ? Please help !