Betpanda Casino— player complaints: 5 in English

The player from Ukraine filed a complaint about a delayed withdrawal process at BetPanda.io, which contradicted the casino's claim of instant withdrawals. Despite contacting support, he learned that the delay was due to "security checks," impacting his ability to participate in an ongoing sports tournament. We asked for a few details about his withdrawal history, request date, bonuses, and KYC status, and the issue was later confirmed as resolved. As a result, the complaint was marked as resolved in our system after his confirmation.The player from Ukraine filed a complaint about a delayed withdrawal process at BetPanda.io, which contradicted the casino's claim of instant withdrawals. Despite contacting support, he learned that the delay was due to "security checks," impacting his ability to participate in an ongoing sports tournament. We asked for a few details about his withdrawal history, request date, bonuses, and KYC status, and the issue was later confirmed as resolved. As a result, the complaint was marked as resolved in our system after his confirmation. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 29 Aug 2026 | Resolved : 31 Aug 2026Automatic translation:

The player from British Columbia is frustrated after a deposit made over a week ago could not be added to their account, and they have not received a refund despite providing a wallet address. They have repeatedly contacted chat support but have not received a clear timeline for when the refund will be processed.The player from British Columbia is frustrated after a deposit made over a week ago could not be added to their account, and they have not received a refund despite providing a wallet address. They have repeatedly contacted chat support but have not received a clear timeline for when the refund will be processed. Written by AttilaComplaint Specialist Submitted: 07 Aug 2026 Automatic translation:

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The player from Lithuania had won a significant amount of money but was unable to withdraw their winnings from the casino. The casino had requested KYC verification and subsequently blocked the player's account after successful sports bets. The complaint was closed as the casino's investigation and reasons for blocking the account could not be fairly evaluated due to insufficient information and expertise. We apologized for being unable to resolve the issue.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. We had advised her to wait at least 14 days for the withdrawal to be processed, as delays could occur due to KYC verification or high withdrawal volumes. After the recommended period, we requested an update but received no response. Consequently, the complaint was closed due to lack of communication, though the player could reopen it if she wished to continue.