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BetFury — player complaint #21457, 2026-09-07: withheld payouts

BetFury: a player complaint filed on 2026-09-07, about withheld payouts. Published on Trustpilot. One of 318 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-09-07 Trustpilot Withheld payouts

برای عنوان نقد در TrustpI I transferred 63.321 GRAM through the TON network to my BetFury account. The transaction was successfully completed on the blockchain, but my funds have still not been credit

I had a very frustrating I transferred 63.321 GRAM through the TON network to my BetFury account. The transaction was successfully completed on the blockchain, but my funds have still not been credited to my account.I have already provided the transaction details and TXID and I am fully willing to cooperate with any verification required. My main concern is that I have been waiting for a long time without receiving a clear resolution or adequate response from support.I kindly ask BetFury to investigate my transaction, locate my funds, and credit them to my account as soon as possible. I am simply asking for my deposited funds to be returned/credited fairly and transparently.experience with a GRAM cryptocurrency deposit.The transaction was successfully sent to the website’s wallet, and the funds are now in their wallet. The only mistake was that the sender did not include the required Memo when making the transfer.I understand that a missing Memo can cause complications, but what I find extremely unreasonable is that, despite the funds being traceable and already received by the website, I was told that the recovery process could take up to 90 days.This situation has caused me a great deal of stress and frustration. I expected the support team to investigate the transaction and provide a reasonable solution instead of making me wait for three months.Unfortunately, my experience with customer support has also been very disappointing. Instead of properly addressing my concerns, I have repeatedly felt pressured and even threatened with restrictions or removal of my account.I am sharing this review based on my personal experience. I hope the company will reconsider this approach, investigate the transaction properly, and resolve the issue as soon as possible.My main concern is simple: the funds have reached the website’s wallet, and I would like my money to be properly credited or returned without an unnecessary 90-day delay.I transferred 63.321 GRAM through the TON network to my BetFury account. The transaction was successfully completed on the blockchain, but my funds have still not been credited to my account.I have already provided the transaction details and TXID and I am fully willing to cooperate with any verification required. My main concern is that I have been waiting for a long time without receiving a clear resolution or adequate response from support.I kindly ask BetFury to investigate my transaction, locate my funds, and credit them to my account as soon as possible. I am simply asking for my deposited funds to be returned/credited fairly and transparently.

Complaint data

Case number
#21457
Filed
2026-09-07
Status
Status unknown
Category
Withheld payouts
Place among complaints about BetFury
135 of 318 by date, newest first
Source
Trustpilot — original ↗
Text
417 words, as published

All 318 English-language complaints about BetFury — as a list by date; the summary, statuses and disputed sums are on the operator page.

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