Betfred— player complaints: 334 in English

Joke 5 minutes for nowt and not a bonus and like a stupid person I went back again what a joke bonus on reels and use log me out lagging games are a joke thank god my bank has flagged use up again

Lmao absolute shocking lol. You can’t win on this site😂😂😂😂😂. Honestly if you like a fair gamble THIS IS NOT YOUR SITE. played for a long time I was loyal but not anymore lmao. This casino just knows how to take and take. You’re always going to be in a few grand loss like me. I FOUND IT VERY STRANGE HOW I WROTE A TWO STAR REVIEW AND COMPLAINED ABOUT THE SITE AND THEN WHEN I RECEIVE A RESPONSE I IMMEDIATELY WENT AND DEPOSITED… ALL OF A SUDDEN THE SITE STARTING BEING FAIR AND PAYING OUT LIKE IT DID WHEN I FIRST STARTED USING IT. Very weird isn’t it to say the RTP ISNT FIXED… however after the 1 day of withdrawing and winning… back to normal not paying out and bonuses become very little. I played almost £1500 into the pirots 5 game only to collect a £50 and £80 winnings which took around two weeks to actually hit a bonus😂😂😂😂. I only play with what I can afford but this site is completely rigged. Anyway I hopped onto another casino site and staked £1 and about £5 in I hit 4 super scatters and won £548. So the problem is clearly with your site. However after I did leave my two star review I also mentioned that they don’t give any free spins or anything and I have to say they did credit my account with 200 free spins on fishing frenzy which was nice. Overall I’m sorry to say I’m going to have to leave this site behind because it’s beyond a joke. No jack pot grand wins in all of the time I’ve been playing or any decent wins over 300Usernamehumzah20* Account No.PF12533581

Done by Name done by nature worst expeience on casino ever just to make Fred Done an even bigger Billionaire punters stay away

They really don't like winners ! I only play small stakes on the horses most days but have not been losing and so not needed to deposit any money for a while so I got the message "you'll no longer be eligible for any of our Sports or Free to Play promotions" - How petty can you get I can't remember the last time I won over 20p on a promo - Goodbye Fred

Payouts particularly poor on you slot on casino and regarding you replies to people complaints word for word the same so replies from a script no individual comments just company standard reply poor to say the least

Staff at watford betfred on drugs or of there medical as getting agressive and shouting abuse towards a vauble person

I enjoy using this casino app. However one thing that is off putting is spending money for extra bonus and not received and the cold customer service. Personally I’m unsure why I’m still using this site. After I get my bonus (if I receive it) I will be cutting ties. First issue: slots played seem to cut out on a win spin, I have screenshots and sent them to agents, however they also cut me off when this is mentioned. 2. Upgraded prize wheel I’ve spent over the amount, and I’m being told it’s not eligible because it’s on qualifying games. However not been an issue before, and I’ve been told I was playing live games which is not the case. 3. I have video screenshots of games cutting out, offers etc. but I’m being told to make myself familiar with the terms, it’s very patronising. I asked for a complainer adviser as I’ve contacted you too many times. Yet the agent cuts me off. It’s really poor,

Opened a new account Saturday but not able to log in. Tried everything they offer but no luck. HELP

I am extremely disappointed and disgusted with Betfred's customer service and handling of funds. I recently requested a withdrawal of £40. Due to a temporary technical issue on my bank's side, the transaction was rejected and the funds were returned to my Betfred balance. About 10 hours later, Betfred tried to process the payout again, which naturally failed for the exact same reason.Instead of reaching out or waiting for a normal resolution, Betfred abruptly blocked my account and demanded KYC documents just to return my own money. I cooperated fully and provided all requested verification documents immediately.However, just an hour after submitting them, support told me in live chat that my documents had been reviewed and they would keep my £40 and give me nothing.Confiscating a customer's legitimate funds over a routine bank processing glitch and completed verification is outright theft and unacceptable business practice. If my account and funds are not unblocked and returned immediately, I will escalate this case to IBAS and the UK Gambling Commission (UKGC).

The spin bar roulette on Dragons and Classic Double Zero are advertised at 94.7% RTP. Now, I was able to deduce from a number of sessions that whilst the roulette number generated is ‘pseudo random’ and not determined by what the player may or may not have wagered on a particular number, the spin bar itself is ‘random compensated’. From the wins and losses over a certain set of timeframes, I also concluded that this later aspect seems to apply locally, (i.e. over the four terminals of one particular shop for a particular game; (maybe grouping the 5p and 20p versions into one), albeit that the bar compensation aspect does not appear to operate across the wider network). A £500 win one day is likely to result in a ‘rather bad bar’ next time in the same shop on the same game for instance, to create the pay-out percentages.After a number of games, it became obvious that the bar isn’t random, but plays an active part in determining the RTP %. Don’t be fooled into thinking that say a £5 ‘virtual wager’ will give a spin 40% of the time. The games seem to look at wins and losses in their relatively recent results history and works out, via an algorithm, whether to award a spin or not. The pay-out percentages seem to be carried out over a cycle of I’d estimate around let’s say 2,000-2.500 spins of the bar, i.e. (over £4-5k wagered), in a particular shop.Thus in a sense, a player will both win and lose over time within an overall ‘losing framework’. Now, these advertised percentages may be correct in a sense; (I suspect 3-5% lower), but they aren’t ‘true fixed odds’ all around. It rather appears to be derived over a combination of factors and over time, the player simply cannot win. The games are basically ‘compensated slots with a roulette feature’. For players to be asked to detail a particular single experience from one gaming session means statistically nothing, which is why the wider picture needs to be noted in the public Interest. The truth is that I would strongly advice people to avoid playing these games and other similar games too often. Thanks for your interest if you read this post.

Played 750 on fluffy favourites did bank some money but don't expect a jackpot or features very often and if claws come in usually get 2 or 5 on them

Having used over a dozen book makers this is by FAR the worst. Support is terrible, ends sessions mid way though support, lies and changes its story to fit its own angle. Their software WILL mess up and it will be YOUR fault when it does. Do nothing but drain them for their free promotions and when you do PAY EXTRA attention, they do and will screw you even if it says FREE SPINS ACTIVE.

Like 5 minutes wasted of my life money 50 wouldn't even last at no bonus lagging games is a big issue because the reels run on and us wonder why Bank flagged up

Zero stars !!!They suspend the games for no reason so you can't cash out , Betcrap is a scam, avoid

SCAM CAN I GIVE 0 STARS! ABSOLUTE JOKE OF A COMPANY THEY TAKE AND NO WINS IV GAMBLED ALOT AND THIS ONE IS DEFINITELY NOT WORTH IT WAS PLAYING BIG WIN EXSPRES SAID I LOST CONNECTION THEN LOST ALL MY BUILD UP IN THE BONUS TRAIN SECTION??? £1.20 A SPIN WHAT A WASTE OF MY MONEY AND SUCH A SCAM!!!!! CRAP DO NOT USE THIS SITE

I joined, I put spins in the promo code and deposited over £10 and played and spent the lot plus winnings so at least £30 and still no free spins. Watch out for this!

Keep away from the live casino bonus games zues. The odds are diluted to 23/1 from 36/1. To win you need lots of bonus and unless you get x100 don't even get stake back and the live dealer as there spinning can see the ball sticking like a magnet. Today watched 100s people on the in game chat complaint they lost 1000s. Now all live casino is down for maintenance I wonder why

AVOID,AVOID,AVOID..These people are the lowest thiefs in the betting industry they blatantly steal winning bets off customers by setting there feeds earlier on there till than the actual screen feeds then when presented with a winning bet proceed to tell you its 6 seconds late and your winning bet is void even though I stood and watched the off after placing my bet..these people are the lowest pond feeders in the betting industry DO NOT Place any bets with these thiefs ....!!..

Been a customer for a very long time and although the gaming experience and selection of games, coupled with the great virtuals etc.. is great, the rewards and bonus’ leave a lot to be desired compared to other sites like PP & Coral.

blocked my account within 2 days of me opening it, been waiting for a response email for over a day. only put in £10 and they asked me for a document i cannot possibly have.