bet O bet Casino — player complaints: 5 in English

The player from Austria requested reimbursement of €1,690, which he had lost after submitting a self-exclusion request due to gambling addiction. The casino, Bet O Star, ignored his request and claimed no obligation to refund these deposits. We first asked for the account closure/self-exclusion evidence, but no further progress was possible because the casino had a repeated no-reaction pattern and did not cooperate. As a result, we closed the complaint as unresolved, with the casino’s lack of response cited as the reason.The player from Austria requested reimbursement of €1,690, which he had lost after submitting a self-exclusion request due to gambling addiction. The casino, Bet O Star, ignored his request and claimed no obligation to refund these deposits. We first asked for the account closure/self-exclusion evidence, but no further progress was possible because the casino had a repeated no-reaction pattern and did not cooperate. As a result, we closed the complaint as unresolved, with the casino’s lack of response cited as the reason. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 28 Oct 2026 | Unresolved : 04 Nov 2026Automatic translation:

The player from Brazil filed a public complaint regarding delays in withdrawals from the casino, despite having received them in the past. He requested assistance in case his current withdrawal was not processed. He said he requested the withdrawal on 10/31, had two pending withdrawals, and used Mifinity because Pix was having issues. We were unable to move the complaint forward because the casino followed a No Reaction Policy and did not cooperate with our attempts to mediate. The complaint was closed as unresolved, which was reflected in the casino’s rating.The player from Brazil filed a public complaint regarding delays in withdrawals from the casino, despite having received them in the past. He requested assistance in case his current withdrawal was not processed. He said he requested the withdrawal on 10/31, had two pending withdrawals, and used Mifinity because Pix was having issues. We were unable to move the complaint forward because the casino followed a No Reaction Policy and did not cooperate with our attempts to mediate. The complaint was closed as unresolved, which was reflected in the casino’s rating. Written by KristinaComplaint Resolution Center Team Lead Submitted: 01 Nov 2026 | Unresolved : 03 Nov 2026Automatic translation:

The player from Argentina has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Argentina has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 25 Oct 2026 Automatic translation:

The player from Hungary had requested a withdrawal 16 days ago and had not yet received her funds. Despite multiple inquiries to support, she had only received responses indicating the issue would be escalated. We attempted to assist by asking for additional information and evidence but were unable to proceed due to the casino's lack of cooperation. After numerous unsuccessful attempts to contact the casino, the complaint was closed as unresolved. The casino's non-responsiveness was noted to have impacted its overall rating.

I requested a withdrawal of 1100 USD on 12 of August According to bet o bet policy it takes 3 to 5 working days for the withdrawal. But this time even after waiting for more than 10 working days I have not received my withdrawal and neither I am getting any positive response from the support team. They said there facing technical issues !!!