BC.Game— player complaints: 224 in English

Hi, my account was closed right in the middle of a game. Got a mail from them « Account Verification Form (BC.GAME)» Answerd all their questions and sent it back right a way. Been 3 days now and no update. Its also impossible to contact support unless you are logged in! I have also tried to contact them on X to @bcgame_desk, same bullshit. No answer at all….

Beware of this casino, it has truly become a scam. They block you and then say you simply violated a rule they can't tell you about, and they'll keep your money.

May u please help me out in getting my lost money to a person who have fraudulently withdrawn money from my BC account and how to complaint against the same. That would be your most kindness. Thanks

UPDATE: I found direct evidence that BC.GAME failed to enforce my self-exclusion.BC.GAME confirmed my self-exclusion by email on 11 June 2026. Despite this, on 15 June they still sent me a promotional bonus email.Then, on 26 June, I was able to open a new account using another email address and continue depositing and gambling through the same iPhone, the same Mac and recurring IP addresses.My last deposit was accepted on 22 July, and the account was restricted only about 55 minutes later.Support first said the case had been escalated to Risk, Compliance and Responsible Gambling. They later changed their position, refused to investigate the connected accounts and blamed the matter entirely on the use of multiple accounts.I now have documentary evidence of the self-exclusion, the promotional email sent afterwards, the new account, the deposits and the repeated use of the same devices and IP addresses.A formal complaint is open with Casino Guru. BC.GAME Legal has still provided no substantive response.-----1st review: Responsible gambling complaint dismissed by blaming the playerI previously requested self-exclusion from BC.GAME because I was experiencing gambling-related harm.Despite that request, I was subsequently able to create and use additional accounts, deposit further funds and lose several thousand euros. These accounts were repeatedly accessed using the same two personal devices and recurring internet connections.When I contacted support and explicitly identified the other accounts, email addresses and telephone details connected to me, the representative initially stated that my complaint had been escalated to the Risk, Compliance and Responsible Gambling teams.Shortly afterwards, the same representative reversed that position and stated that no escalation would take place. BC.GAME refused to investigate the other accounts and said that I would have to log into each account separately to request closure.Support then dismissed the remainder of my responsible gambling complaint on the basis that multiple accounts violated the Terms of Service and stated that the platform would accept no responsibility.This completely misses the point. I was not asking to continue using multiple accounts. I was reporting gambling harm and asking BC.GAME to enforce my previous exclusion across accounts reasonably connected through devices, IP addresses and other technical information.BC.GAME appears willing to invoke its multi-account rules to reject a complaint, but not to use its account-linking and security controls proactively to prevent a previously self-excluded player from continuing to deposit and gamble.I have submitted a formal complaint to the company’s Legal, Compliance and Responsible Gambling teams and provided the complete support transcript.I will update this review if BC.GAME conducts a genuine investigation and proposes a reasonable resolution. At present, my experience is that closing one account was treated as sufficient while the central responsible gambling complaint was explicitly refused.

* look at this scammer, asking proofs, hahahaha, dog 🐕 is always a dogThis dog 🐕 bcgame is not playing with based on LUCK and FAIR.But if you believe your LUCK and play this SCAM Game. You’re the most idiot.

BC Game Team, I am asking you for proof of my principal amount, so please send me the proof on my Email, it is okay, as far as you are concerned, tell me that my principal amount is Rs 45 lakh Whenever I am complaining to you, you always tell me that your principal amount has already been given to you, so Sir, I want to ask you that my principal amount is Rs 4 lakh If it is there then give me proof of it, otherwise I will give you proof, my principal amount is Rs 45 lakh, I request you sir, please give me some principal amount and settle this matter Close it because sir, I have suffered a huge loss, so please help me by giving me some more principal

Title:Constant delays from support and total avoidance of resolving issues (Ticket ID: 10057171)Review:I experienced a clear technical glitch while playing Aviator on July 15, 2026, which resulted in an unfair loss of 170.13 USDT. I immediately contacted customer support and provided all the necessary evidence, including the Bet ID: 1870774234756499194.Unfortunately, the support team's approach is pure stalling and evasion. I was passed around from one agent to another (first Santa, then Luka) with zero progress. All I get are canned responses asking me to "wait and be patient" because the issue is supposedly under investigation under Ticket ID 10057171.I explicitly requested to escalate this matter to management for immediate compensation, but my request was ignored. It is no surprise that Trustpilot has placed a warning on their page due to a breach of guidelines regarding fake reviews. This platform is highly unprofessional and has no respect for its users. Avoid depositing your money here.

As a Player that wagers a lot on bcgame I'm supposed to receive a bonus code of at least 200,000 naira once in a month but for the past 6 months I received nothing and I wager a lot of millions on bcgame and when you contact their customer support they will only give a copy and paste message no compensation for a case that took 6 month to be resolved at last year may till last year October up till now I didn't get a compensation for it all I want to say if bcgame is a scam site unless they can prove otherwise for you to know how well I wager I once had a VIP host VIVi and It was removed when I stop wagering on the platform if you can give me the bonus I can say you guys listen to customers review if you respond I can provide my UID but for now everyone should watch out the site is not to favour users but only the providers

I deposited 6,600 PKR into BC.Game using the payment details they provided. The money was successfully debited from my NayaPay account, yet BC.Game marked my deposit as "Failed."What makes this even worse is that I immediately provided every single piece of evidence they requested: the payment receipt, transaction slip, screen recording, and all transaction details. Despite having clear proof that the payment was completed, all I keep receiving are generic responses like "We're looking into it." Days have passed with no real update and no resolution.It's unbelievable that a platform handling users' money can leave customers waiting like this while holding their funds. If you expect fast deposits and professional customer support, think twice. A company that takes your money but cannot resolve a straightforward payment issue for days is not one I can recommend.Until my deposit is either credited or refunded, I have no reason to trust this platform. This has been one of the most frustrating customer support experiences I've had..here's my order ID - F-1870914249292063213.

It's a fraud game not giving deposit When a win big profit in crash game not me me profit also game name is aviafly when cash out my money not received me it's a fraud game be safe

Fake odds, they are changed up, have proof on youtube exposing them.

DONT PLAY ON BCGAME IS WORST ONLINE CASINO YOU CAN PLAY, MULTIPLE LAWSUITS ARE ONGOING!!! DONT USE BCGAME

Subject: Demand for Full Remaining Balance (₹41 Lakh) + Evidence – Account Partial Settlement UnacceptableDear BC.Game Support & Risk Team,Mera account temporarily locked tha. Mere balance mein ₹45 Lakh tha. Aapne bina kisi proof ke sirf ₹4 Lakh forcefully settlement de diya aur baaki amount hold kar liya.Ab aap bol rahe ho “case clear” hai, lekin mujhe koi specific violation proof, evidence, ya ToS section nahi diya gaya.Main immediately maangta hoon:• Exact reason + proof ki maine kya violation kiya (screenshots/logs/IP etc.)• Remaining ₹41 Lakh ka full release ya proper settlement• Written confirmation ki case kyun closed kiya gayaAgar 48 hours mein yeh nahi diya toh main yeh sab escalate karunga:• AskGamblers Complaint• Curaçao Gaming Board• Cyber Crime Portal (India)• Consumer Court

I am 100% sure i have not violate your terms And conditions.i want my account back and i want to login place best deposits And withdraws.I am very disappointed with my experience on BC.Game. My account was suddenly blocked without any clear explanation, and I lost access to my funds. I have over PKR 12,000 in my account, which is my own money, and despite contacting support, I have not received a satisfactory solution.I have always used the same device (LG V60 5G), the same location in Taunsa, Pakistan, and the same account. I have also made genuine deposits, including my recent transaction (TXID: ai_785512898561).User id:98659043Guys my Suggestion Don't use their Platform and stay away their Support team don't help usThe platform offers a good gaming experience, but none of that matters if users cannot access their accounts or withdraw their own funds it means They are scamming They are not helping and Sloving my problem.i want bc game Solve my Problem and open my account.i Hope Bc game Will Help me and Prove they don't scam their Customer i am playing bc since 2023 but after this shit scam I left 100% This game Cuz its a Proper scam!.I expected fair treatment and a proper review, but instead I have been left waiting without a clear resolution.I sincerely hope the BC.Game team reviews my case fairly, restores access to my account, and allows me to withdraw my legitimate balance. I will update this review if the issue is resolved. I am very disappointed with my experience on BC.Game. My account was suddenly restricted without a clear explanation, and I was left unable to access my own funds. I have over PKR 12,000 in my account, which is my legitimate money, and I have not received a proper solution despite contacting support multiple times. I have always used the same device, the same location in Taunsa, Pakistan, and the same account, and I have also made genuine deposits, including my recent transaction. What makes this situation more frustrating is that the support team has not given me a fair or clear answer. In my experience, this has been a very poor and disappointing process, and I strongly feel users should be careful before using this platform. I still hope BC.Game will review my case properly, reopen my account, and allow me to withdraw my legitimate balance. I will update this review if the issue is finally resolved.BC.Game, I respectfully ask you to review my case again and reopen my account if there is no valid violation on my side. I have been using the same device, the same location, and my own funds, and I have always tried to follow the rules. If any issue was detected, please explain it clearly and give me a fair chance to resolve it. I only want access to my legitimate balance and a proper solution to this matter. I hope your team will handle my case honestly and restore my account as soon as possible.

Don't ever use BC.GAME - I seen proof and posts that police are after them. Don't ever put your money here. They don't have a proper license. And their ORIGINAL game is a scam.

A big scam because of no support system. Advertised bonus etc are a scam. Will block your account anytime without any reason and upon contacting support team only automated replies are given. Just a waste of time and money at the end

Terrible casino... Dont play here... Play here a lot time and what? Last 3 months deposit over 1500 eur and nothing good even... So choose others and made self exclusion from here to not have chance even to login again... Also what a strange withdrawal system so deposit with one email can but if wanna withdraw then emails must be that same.... Lol... Please dont event comment this because what answer you always give that only we apologise... But we all know...

These are many bad thieves who give the deposit number right on the site, they take the money from the app and run away, and the owner of the scammer company says that we are not the responsible .

Subject: Final Demand for Deposit Proofs – Legal Notice | UID 26491082Respected Compliance & Legal Team,Maine aapko kai baar request ki hai lekin aap ab tak mere saare deposits ka complete proof nahi de rahe hain.Ek baar phir demand kar raha hoon:Saare deposits ki full statement (date, amount, UTR/TxID, payment method) Breakdown ki sirf ₹4 lakh principal kyun maana gaya Yeh documents 48 hours ke andar email karein.Agar aapne yeh proof nahi diye toh main samajhunga ki aap jaan-boojh kar chhupa rahe hain. Main already cybercrime.gov.in pe complaint file kar raha hoon aur consumer court bhi jaane wala hoon.Proof dekar aap apne aap ko legal trouble se bacha sakte hain.UID: 26491082Phone: 8955707914

This casino it's a DISASTER. I try out so many casinos and I’ve never experienced anything like this. I MADE A LOT OF DEPOSITS, A LOT. it’s unbelievable. I play for fun, but it’s not fun when absolutely nothing happens; I’ve made so many deposits and nothing has happened. Over 60% of the reviews are 1-star. When I asked in their chat if anyone had an experience similar to mine, I got banned; plus, it's full of bots.