BC.Game— player complaints: 224 in English

To Mr.steve the owner n founder bcgames if you are handling your gaming platform to third party then better get that checked as all my previous concerns regarding gaming is not out of short experience but long experience I watch what changes your platform is making over time . What ever my issues are genuine and I can prove it face to face anytime anywhere . I first watch for sometime n speak only when there is repeated pattern of misconduct . I have been saying over and over again these wrong practices are only making your player list shrink drastically and pool amount has also shrunk , end of road it will be your loss not mine my money making source is other but I will not dump my money in wrong unfair trade practices I m lucky by birth and can make money anywhere in the world so don’t justify wrong misleading practices. And trustpilot is the platform to reach to masses in the world for players to share experiences, your new ceo is not towards players interest and probability is you are paying huge amount as salary in end ur company will lose money on salaries and he will make money n shift to other company but once a better company comes n players shift there through word of mouth which spreads faster , your company will never be able to get those trust n players back . I will not share my account on your personal twisted platform I sense danger much before it even reaches my dome. Even today with 30 reds you have given only 16 greens on crash n that too one on 8 rest mostly on 2 n 3 . Again the players shrunk from 3400 to mere 600 I don’t y maths is so difficult that 9000 players will make your company rich and big . And please check spead of twist it will be better to remove it from domain . If you go back to history Mr.steve it was ur innovation and see how you had launched your games first time to attract players now no new players are joining y have ever ?? (in short my concern are genuine) I wish your new ceo had the capacity , mind stamina and gutts to take that risk to make pool of players to 100000 Atleast but he has vanished those 9000 players also ? (Imagine if WhatsApp had not stick to end end encrypted then it would vanished by now the company stuck to its basic stand n till date numbers are only going up day by day this is simplest example I could give that is called powers )

Unauthorized withdrawal despite active 2FA — no security investigation openedOn 12 June 2026, while I was actively playing on BC.Game, I was suddenly logged out of my account. Shortly afterwards, 29.32942 SOL, approximately USD 1,965, was withdrawn to a wallet address that does not belong to me.My account was protected by Google Authenticator 2FA, a verified phone number, and a verified email address. I did not request, authorize, or confirm this withdrawal.Support initially sent me a general response stating that the transaction had been correctly verified and was final. Afterwards, support confirmed in writing that no internal ticket or security investigation had been opened regarding my case. They stated that further requests would only be processed through Casino Guru.I have submitted an official complaint through Casino Guru. I am requesting that BC.Game preserve and review all login, IP address, device, session, 2FA, and withdrawal authorization logs and provide a final written decision.This review is based entirely on my personal experience. I will update it if BC.Game properly investigates the incident and resolves the matter.

The customer service here has a bad habit of accusing users of making mistakes and concluding mission results from events without ever wanting to check account history data. I had to prove it with screen recordings before they would apologize and process my complaint. Very unprofessional and undeserving of being called a top-tier platform.Consecutive bad experiences. Every time there's an event, there's always drama with disqualifications or difficulty claiming bonuses. Their CS works with a template system that is often wrong and concludes things without proper data verification.It's very tiring to always have to fight with customer service just to get what is due to the user. This makes me question the credibility of this platform as a whole. Data verification alone is this bad, and they conclude issues arbitrarily, honestly they are completely incompetent.

This is a scammer company I got suspended i deposit 15$ and make 57 $ then they ban my account for "The system has detected that you are in a prohibited gambling period. Please place bets after 30/12/2099 16:00:00 GMT"Uid 933743952600547If you want to suspend the account then do it, otherwise you may withdraw the money and the KYC process is very useless.

My BC.Game account was locked in 2025. On 24 April 2026 the account was temporarily unlocked, and I was allowed to withdraw 4 lakh as principal, after which BC.Game again locked my account. I am located in Jaipur, India, and my registered email on BC.Game is I requested that BC.Game pay me interest on my blocked amount for the full two years during which my funds were effectively held, but support refused. Instead, they told me that they had given me only the principal amount, that my account would remain locked, and even threatened that if I complained more, they would get me blocked “everywhere”. I find this treatment and the threats from support completely unacceptable. I request that BC.Game calculate and pay me the interest for two years on the amount that was locked, and provide a clear and respectful written response about the status of my account and the reasons for these actions.

I won NGN 470,000 on BC.GAME and attempted to withdraw my winnings. The platform requires Advanced KYC before withdrawal. I submitted valid identification multiple times, but the system would not allow verification to be completed after reaching the maximum attempt limit.I contacted support multiple times, asking for escalation to a senior compliance officer and alternative ways to withdraw, but they repeatedly refused to provide a resolution. They referenced Terms of Service Clause 8.3, which only mentions verification prior to withdrawals but does not explain permanent withholding of winnings.At this stage, my funds remain locked, and the platform refuses to confirm the status of my account or provide any procedure to recover my winnings.I am sharing this publicly to document the issue and seek advice from the community on recovering my funds.

This website really gave me a lot of trouble, I had an account from 6 years ago, ID from 2020. When they did not get it properly, it was verified with mobile number, 2fa, email, and even NID. And successfully verified KYC. However, during my withdrawal, they suddenly restricted my account, when I tried to contact them, they sent me some automated emails, and specifically said that I had abused the bonus. I told them in a big way that please tell me what I did, give me the details. They blindly replied. I have all the proofs too. I request everyone to stay away from this website. The amount of trouble I have had in the last 10 days is unbelievable, their reply was really heartbreaking that they would not give me any news of trouble again, and they did the same every time. Here is my UID: 1008552

BC.Game locked my account UID 41954289 after approving KYC on 01 May 2026. Timeline: 1. 01 May 2026: KYC approved by BC.Game 2. Post-KYC: Account marked "Temporarily Unavailable", balance withheld 3. 25 May 2026: Filed formal complaint with Curaçao Gaming Authority [email protected]. No reply received. 4. 01 June 2026: Sent follow-up to CGA citing 1-week acknowledgment rule. No reply to date. 5. 07 June 2026: Emailed BC.Game support requesting review. BC.Game replied same day: “request to reopen denied, decision is final. No further assistance will be provided.” BC.Game refuses refund despite admitting receipt of my deposits in chat logs. They cite missing deposit proof I cannot provide due to bank statement limits. I have KYC approval email, deposit records, and chat logs confirming receipt. CGA has not acknowledged my complaint in 13 days, violating their own policy. BC.Game has now issued a final denial ending internal resolution. Requesting ADR intervention for full balance refund. All evidence attached.

Surprise surprise bc.game have replied to my last review with a fake email address and yet again no response at all sacm website do not touch it bc.game I want a response from u ASAP of i will take legal action also just so everyone can see how much of a scam this company is here is what they are with holding from me 155 thousand dollars

We should ban BC.gam app in India .. Many of transactions are failing . Recently one incident happened .. I have deposited of 20,000 inr but my bank confirmed it is credited to destination account but these guys saying still merchant is verifying I am not how long it takes to verify utr provided time stamp and upi .. its almost 10 days completed but still I could same generic response from this support As you said I sent all details to your below mail As bc game customer care person said I sent mail till now no acknowledgment fromThem that received or investigating etc.., @Trustpilot team I am asking you is there way to complain against this company to take action or ban? Like me I don’t want people to get effected to safeguard evey one I am just trying It got resolved finally thank you Martin

DO NOT GET A NEW PHONE. After dealing with bc game recovery team who just send the same prerecorded messages and without any actual help you get frustrated. I have sent videos screenshots and with over 48 emails to and from it still isn’t good enough even though I have sent over what they asked.I suggest anyone who wants to play with games should think about looking at other sites like Gamdom. From the start they have been an absolute nightmare

I would give a 0 star if I could scam company my deposit never even arrived in my account and all I get is ai customer support lying through it's teeth dont touch this site scammers at its finest

Your website is absolutely a scam, cos tell me why will I provide you with my ID and you're still declining it. Why are Indians always scamming people?

LEGAL CASE AGAINST BC GAME FOR NOT CREDITING MY DEPOSIT HAS BEEN SUBMITTED ALREADY TO PAGCOR AND NTC, IN ADDITION, THIS GAME IS NOT LICENSED TO PAGCOR, TECHNICALLY THEY ARE NOT AUTHORIZED TO OPERATE IN THE PHILIPPINES. GOOD LUCK. SEE YOU IN COURT.

It seems like I made mistake praising bcgame bcz they fixed the glitch only for few days to please certain players . today n yesterday they were back to same tatics to loot players just now I saw after many reds they started to give green so players jumped to 3000 plus but immediately they started to give reappeared reds n players shrank to mere 1300 also of 46 reds they give only 22 greens n yellows are like 10 or 11 this is crazy n they are playing with speed switch bcz they increase speed n decrease speed as graph moves . They are hardly giving cats and too crashes at 104 what is all this u don’t want players than better shut this gaming site , u sit n we will sit with some other casino which have better fair play . It seems like me Steve is not insterested in more players I think licence should be cancel of this game site . Also the speed of twist has increased to supersonic speed with repeated disturbances while playing and graph is so set u can actually count on when will next skull will come . Because ur bad tactics I took a break but u down graded my platinum vip account to gold 11 tyre n with repeated playing also the graph percentage does not move with playing speed . N stop giving deposit bonus because it never adds to your deposit amount it’s better to play players deposit amount do not take deposit bonus as it is fake . And every time I tried to withdraw money of my win in my account the team waits delays my deposit n then when I m finished with funds they put back in game n I lose that money also these r all tactics for players to lose more n more . I m telling u one day will come when u (Mr.Steve the owner of bcgame) will have no players left ur site will die like Las Vegas casinos died out bcz of all such tactics . Players like us will always have money to play for ever but if company management does not correct their mistakes then we will take our money somewhere else. It’s not a joke

The support at bc game was honestly no help to me. I opened a ticket about a fictional support copy-paste replies issue and kept getting the same generic response over and over, as if nobody had actually read what I wrote. I sent screenshots, dates, and transaction details, and they still replied with something like we are checking this with the relevant department. It felt like I was talking to a wall while the issue just stayed unresolved, very poor service.After dealing with that, I started using jbitcasino instead, because I was tired of the whole headache.

KNOWN SCAMMERS - ROGUE ORGANIZATIONThey scammed me $8k, offered a $500 compensation and when exposed they refused to refund. They stopped answering my Casino Guru complaint once the agent started calling them out. They are full on scammers.To any dumb reply they may send here:- I'm fully cooperative, they fully know who I am and how to reach out, they just don't care and prefer to keep the money they scammed.- You have a complaint on Casino Guru from me that was closed in my favour because you stopped replying once they started calling you out on your bs excuses. Why don't you address this?- They might attempt to say there's no new evidence or some bs like that. Keep in mind that in my case there's hard evidence, public and checked by everyone, that confirm their wrongdoing. They're fully aware of this.- They might attempt to say that any 'new' evidence should be sent to their official support: they don't answer any type of support. They fully ignore you once they notice they're exposed and the next logical step would be to apologize and refund. Avoid at all costs.

I WILL NEVER PUT A PENNY TO BC GAME AGAIN. THIS PLATFORM IS A SCAM. I DEPOSITED YESTERDAY AND UNTIL NOW THEY DIDN'T NOT CREDIT IT. FULL OF EXCUSES, VERIFICATION AND ALL THAT.. BLAH BLAH BLAH... THIS ISA A TOTAL SCAM AND FRAUDSTERS! BEWARE OF BC GAME!! FULL OF USELESS AND SCAMMERS!

I passed BC.Game KYC on August 18, 2025. UID: ▇▇▇▇▇▇▇▇▇ After KYC approval, BC.Game banned my account citing "multiple accounts" with ZERO evidence provided. My INR 10,00,000 balance is illegally withheld. I submitted 4 proofs to BC.Game: 1. Approved KYC screenshot 2. Account ban email with no specific reason 3. Their own ToS showing no violation 4. Email trail where they refuse to provide evidence This violates CGA License 5536/JAZ. AskGamblers case also filed. I demand immediate release of INR 10,00,000. This is ▇▇▇▇▇ after successful verification.

The support at bc game was honestly useless for me. I opened a ticket about a fictional support copy-paste replies problem and got the same canned answer again and again, like nobody even read my message. I sent screenshots, dates, and transaction info, and they still replied with we are checking this with the relevant department. It felt like talking to a wall while the problem just sat there.After that mess I just started using jbitcasino, because I was done dealing with this headache.