BC.Game— player complaints: 224 in English

I used this website for three years. I lost sometimes and sometimes I won, which normal and understandable. But every time I won more than 10,000$ they would try there best to stop me from withdrawing. Once I lost 80k$ and made another deposit and recovered my money and won 135k$ on top, these bastards made me do crazy KYC which I had already done before and after that made me withdraw 2800$ at a time. It took me forever to withdraw. After that I never made a deposit more than 3000$. Few months later Indeposited 1500$ and won 20k$ in slots. They blocked my withdrawal and asked for kyc again. When I provided the same documents I had before for kyc they told me you can not use the same method of kyc and provide other documents. I kept providing what ever they asked and finally one day they just deleted my account. It’s a big scam they don’t want you to win at all. If you win they will make your life hell and make sure to delay your withdrawal by many rejections until you play again and lose it. Final verdict : stay away from this platform.

**Very disappointing experience with BC.Game.**I deposited **₹38,000** on **26 February 2026** using the payment QR code provided on the BC.Game website. The payment was successfully completed, and **₹37,999.99 was debited from my bank account**, but the amount was **never credited to my game wallet**.I have already submitted **all the required proof**, including my bank statement, payment screenshot, payment video, and other documents. My **Game Order ID is F-1858167192485104787** and **Ticket ID is 9839355**.Payment Date: 26 February 2026Amount Entered: ₹38,000Amount Debited: ₹37,999.99Transaction ID: 114222608303Bank: Bank of IndiaDespite providing clear evidence that the payment was successfully completed, my money has still not been credited to my wallet. The support process has been extremely frustrating, with no proper resolution despite repeated follow-ups.For a deposit of almost **₹38,000**, customers expect proper payment handling and timely support. I strongly recommend that BC.Game investigate payment issues seriously and resolve them instead of making customers repeatedly submit the same evidence.**Very poor experience. I am still waiting for my ₹37,999.99 to be credited.**The most frustrating part is that BC.Game contacted me through a message and closed my ticket without resolving my issue. After closing the ticket, I have not been able to contact them properly or get a proper response regarding my money.

I've been using BC.Game for around 3 years, and my experience has become increasingly disappointing.I recently raised concerns about my experience with several games, including specific questions about game volatility, features, and the difference I experienced when playing the same games on other platforms. BC.Game's responses did not directly address the specific points I raised and instead mostly repeated general statements about fairness and randomness.I also posted multiple reviews about my experience on Trustpilot. Those reviews were later removed, and despite asking Trustpilot for a specific explanation, I did not receive a clear answer identifying exactly which part of my reviews violated their guidelines. One of my reviews had received thousands of "helpful" votes before it was removed.I'm not claiming that one bad session proves anything. I'm saying that after years of using the platform, I have genuine concerns about my experience and about how those concerns were handled.Potential users should do their own research, read different reviews, and make an informed decision before using the platform.This review is based on my personal experience and my interactions with BC.Game and Trustpilot.I also want to mention Trustpilot. In my experience, I can no longer trust their moderation because every review I had posted about BC.Game was removed, while reviews I made about other companies were not treated the same way. I have no idea why my BC.Game reviews were specifically targeted, especially when one of them had received thousands of helpful votes.I asked Trustpilot for a clear explanation, but I still haven't received a specific answer. I can't say for certain why this happened, but from my perspective, it feels like BC.Game is being given protection that other companies aren't.And despite all of this, BC.Game still has one of the lowest ratings possible on the platform. That makes the removal of my reviews even more difficult for me to understand.At this point, the only explanation I can come up with is that my reviews were removed because there was no satisfactory response to the points I raised. And there only option was to feed the money to trustpilot to take down my reviews. I stand by every word I wrote about my personal experience, and I'm not going to pretend otherwise simply because my reviews were removed.

Hello Support Team,I am writing this in EXTREME MENTAL DISTRESS. Cyber Crime Police have frozen my account and are harassing me daily ONLY because your platform's payout merchant (Freecharge / Spay Technology Private Limited) routed illegal funds into my bank account! I need an IMMEDIATE REFUND of my money right now so I can pay/clear this dispute with the Cyber Cell and get the police off my back!Do NOT give me automated scripts or claims of missing details. Here is the 100% complete evidence linking my platform withdrawal to the Cyber Police LienPLATFORM WITHDRAWAL & SPLIT PAYOUT PROOF:Withdrawal Order Amount: ₹44,927Platform Order ID: 1844050138446046627Proof of Split Payment: Your merchant processed my ₹44,927 withdrawal in 3 SPLIT TRANSACTIONS directly into my bank account on 23/09/2025: ₹20,000.00 (Ref: P2AL/92402007184)₹4,927.00 (Ref: P2AL/92402007184)₹20,000.00 (Ref: P2AL/92402007184)(Total = Exact ₹44,927)I have a full screen recording showing this withdrawal order, my account ID, and status on your platform (available on request).LINKED POLICE LIEN PROOF (Disputed Amount: ₹10,100):NCRP Complaint ACK No.: 32111250038822 (Madhya Pradesh Cyber)Transaction Date: 23/09/2025 Transaction UTR: 389740479831 Bank Statement Entry: UPI/DR/389740479831/FreechargeMerchant/UTIB/920020 (Amount: ₹10,100) NCRP Police Complaint Detail: Official police report explicitly confirms UTR 389740479831 credited to Spay Technology Pvt Ltd (Freecharge).WHY YOUR PLATFORM IS 100% LIABLE The Direct UTR Link: Cyber Crime Police track fraudulent money purely via UTR numbers. The UTR 389740479831 in the official NCRP Police Complaint EXACTLY MATCHES my bank statement entry from your payout merchantNow I am facing severe mental harassment and police calls daily solely because your backend payment system sent illicit funds. Bank statements and NCRP records are permanent legal proof.MY FINAL DEMANDREFUND MY MONEY IMMEDIATELY so I can clear this amount with the Cyber Cell and get my bank account unblocked!Escalate Order ID 1844050138446046627 and all attached documents to your Senior Risk & Compliance Team RIGHT NOW

It's a garbage gaming platform, it all losses and you will never win. I have lost a lot to them already. Switching to 12Vhash has been amazing and I've been earning so well and payouts constant

scam this websiteI am extremely disappointed with my experience on BC.GAME. According to the platform's own KYC policy, users are supposed to have **up to six verification attempts**. However, in my case, **my account was permanently rejected after only two attempts**. I was never given the remaining four attempts that the platform itself claims to allow.I only submitted my genuine identity documents for verification. I did not submit false information or fake documents. Despite this, my KYC was permanently rejected after just two attempts, without any clear explanation as to why I was denied the opportunity to use the remaining attempts.The biggest issue is the inconsistency. If BC.GAME's policy clearly states that users have six verification attempts, why was I permanently blocked after only two? Why publish one rule and enforce another? Rules should be applied consistently and fairly to every user, not selectively.What makes this even worse is the financial impact. Because of this permanent KYC rejection, my account was restricted, and I was informed that I could only withdraw my net deposits while all of my winnings were forfeited. In my opinion, this is an unfair practice. If KYC is a mandatory requirement, it should be fully completed **before** users are allowed to deposit, gamble, and accumulate winnings—not after they have already won.This experience raises serious concerns about BC.GAME's transparency and fairness. Users deserve a verification process that follows the company's published policies, provides clear explanations for rejections, and gives them the opportunities promised under those policies.Based on my personal experience, I cannot recommend BC.GAME. I hope the company explains why it failed to follow its own stated KYC rules and improves its verification process to ensure that all users are treated fairly and consistently.

Order Details:Withdraw Amount: 21962 INROrder ID: F-1871246899858278065Status(f4/c4): SuccessFee: 916 INRCreated Time: 20/07/2026, 20:38:28Code: eyJ2IjoxLCJvIjoiRi0xODcxMjQ2ODk5ODU4Mjc4MDY1IiwiYyI6NCwiZiI6NCwidHMiOiIiLCJzdCI6IlN1Y2Nlc3MiLCJhbXQiOiIyMTk2MiIsImN1ciI6IklOUkZJQVQiLCJjdCI6IjE3ODQ1NjAxMDgxNDAifQ.1l6yacoMore than 15 days amount was not credited my accountSupport chat says still waitingI summited all documents what there are ask

I am 100% sure that I have not violated any of BC.Game's Terms and Conditions. My account was blocked because your team claimed that I completed KYC on the same CNIC more than once. This is completely incorrect. I have never created another BC.Game account using my CNIC. You can check your records carefully. If there is any other account linked to my CNIC, then please investigate it properly because I did not create it.My Name: Ghulam Mahmood LeghariMy CNIC: 321369787973User ID: 98659043I have always used the same device (LG V60 5G), the same location in Taunsa, Pakistan, and the same account since I started playing. I have also made genuine deposits with my own money, including my recent transaction (TXID: ai_785512898561). I have over PKR 12,000 in my account, and this is my legitimate balance. I only want access to my own funds.I contacted your support team many times, but instead of receiving a proper explanation or evidence, I was only told that my account was blocked because of multiple KYC on the same CNIC. I strongly disagree with this because I know for a fact that I never created another account. Please check my case manually instead of relying only on your system.If you believe there is another account linked to my CNIC, then please provide me with proof because I have never opened one. I have always tried to follow your rules and have never intentionally violated your Terms and Conditions.I am very disappointed with how this case has been handled. I have been a BC.Game user since 2023, and I never expected my account to be blocked without a fair investigation. A platform should protect honest users, not block them without giving them a proper chance to explain.I respectfully request the BC.Game team to review my case again, verify my information carefully, and reopen my account if there is no valid violation from my side. Please allow me to access and withdraw my legitimate balance. I only want a fair review, a clear explanation, and a proper solution.I still hope BC.Game will prove that it treats its customers fairly by investigating my case honestly and restoring my account as soon as possible.

I was a Platinum 5 VIP with ~$15M in turnover on BC.GAME since the platform's earliest days. About a month ago, my account was hacked — my Gmail compromised, my passport stolen. BC.GAME's own verified Twitter team (Public Desk) helped me recover it and GAVE ME WRITTEN ASSURANCES that I would not be held responsible for the hacker's actions.Now my account has been PERMANENTLY CLOSED with absolutely zero specific explanation. When I requested evidence — dates, IP addresses, transaction IDs, the specific rule violated — they refused, hiding behind "internal security assessments."BC.GAME is punishing a documented victim of cybercrime for the criminal's actions, while breaking their own team's written promises.If you're a high-value player considering BC.GAME: BEWARE. They can permanently close your account at any time with no transparency, no evidence, and no due process — and keep your remaining funds.I have full video evidence, screenshots, and complete correspondence. This case is now filed with AskGamblers, Casino Guru, and the Crypto Gambling Foundation.🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹─────────────────────UPDATE — Response to BC.GAME's reply below:BC.GAME claims they offered me a "VIP transfer to a new account." Yes — I agreed to a SOLUTION, not to have my account ERASED from its roots.Their "new account" had NONE of my medals — the badges I earned over 7 years, part of my pride and honor. Everyone who saw it saw a level-zero beginner. To my friends in the BC community, it was pure mockery and humiliation. It didn't even have the "Coco" reward (every 6 hours, 4 times daily). I was stripped to a brand-new starter.And here is the most important point: this permanent closure happened at a time when there was NO further disturbance whatsoever. After the hack was resolved, my account was fully secured — email changed twice, 2FA enabled, mobile verification active. There was NO new problem, NO new security incident, NO suspicious activity on my account. I was depositing normally, playing peacefully, and enjoying the platform alongside my friends — exactly as a loyal Platinum 5 member should.So let me ask BC.GAME directly: if you cannot solve your own internal system problems, does that mean your solution is to erase the funds and assets of your users? I was at the HIGHEST level of your platform — and THIS is how I was treated. New players, take note: if this is what BC.GAME does to its most loyal, highest-level member — someone with zero ongoing issues — then I am certain newcomers will have NO real security either... unless BC.GAME actually proves otherwise by returning my account and lifting this unjust restriction. Because I had no problem at all — I was simply depositing and enjoying my time with my friends, until they took it all away.Was this really how you treat family? All that loyalty and those medals — reduced to shame among my friends?Let me be clear: winning or losing money was NEVER my point. My history, my record, my honors — the identity I built over 7 years as Platinum 5 VIP — that's what mattered.My final answer: give me back an account WITH all my medals, rewards, and original Platinum 5 level — YES, I accept immediately. That's all I ever wanted.But what you did was throw me out of the family. This isn't a security decision. It's the betrayal of a player who believed BC.GAME was his home.— Fariborz, Platinum 5 VIP (1575525-fariborzbc)Shameful treatment of loyal customers.

All they do is take your money. I've spent 100s and haven't won once. It's a scam so do not play here.

BC game people had locked my account in 2025 by saying it is a multiply account, after that I made complaint after complaint, then their reply is your account statement deposite proof.Send it to our mail, I did it, they got my verification done, the verification was done successfully, after that it said your account has been permanently closed, okAfter that I filed FIR, complaint after complaint, after that get their reply verified, I still got the education done and it was successful, they asked for message deposit proof, I provided everything.After that they told me that we can return the principal amount to you, so I told them that my principal amount is Rs 45 lakh, so return 45 lakh to me, I have no issue.The balance of my ID is Rs 26400000, from that only my principal amount of Rs 4 lakh was withdrawn from me, after that my account was locked again, so do the same with all the players of BC game.Sometimes they say multiply the account, sometimes they say that I should attach the documents under my verification, sometimes they say that I have given more referrals and when I ask for proof from them, they say no.So they do not give any proof, they only send the message that if you think so then Sir I need proof, you give proof if I am wrong and if you are right then I have not made any objection Sir I have a bigAfter I deposited the amount my account has been deliberately locked. If I feel that it is true then give me proof of it. If you cannot give proof then you are directly dealing with us.Sir, you are doing a lot of wrong to your users. A lot of wrong has happened to me. I do not want any blame. Please unlock my account, otherwise I will be forced to delete all the documents.I will have to upload it on social media. My last request to you is that I should be given my full principal amount. I was also told that my principal amount is Rs 45 lakh.They forcibly gave me four lakh rupees and blocked my account. I want my principal amount back. If you want, you can check my account. Sir, I will give you the bank statement.I can provide it, you can check my principal amount sir, I don't have anyone, if you have proof that my principal amount is 4 lakhs then please give me my evidence of that.

Disgusting behaviour from this platform , disable deposits on a certain chain without letting players know before hand and still providing it as a option on deposit page…After u trapped with the deposit sent to a closed chain you have to beg support to attend you for hours….They do not care about players they just take and take. The worst platform ever

1 Star – Stay AwayMy experience with BC.Game was extremely disappointing. I strongly suspect that the Aviator game is manipulated. The gameplay feels inconsistent, and it often seems as if crashes are controlled rather than random.It also feels like different players may not even be seeing the same outcomes, which raises serious concerns about fairness and transparency. I repeatedly experienced suspicious crash patterns that appeared designed to maximize player losses.I have completely lost trust in this platform. Until BC.Game provides transparent, independently verified proof that its games operate fairly and that all players receive the same provably fair outcomes, I cannot recommend it to anyone.Play at your own risk. In my opinion, there are too many red flags to ignore.

Like first of all why are u still playing? These sites are retarded scam they will give you little win at the start and then u will never see more than 300x which is solid but no if you are down thousand right. Just please stop playing and stop feeding these owners of scam. STOP u will never have any way to sue them or get money back. If you are retarded happily go send them your money u will lose anyways.

Beware of this casino, it has truly become a scam. They block you and then say you simply violated a rule they can't tell you about, and they'll keep your money. My account verification completed my account locked

Hello BC Game... I was just on infinite blackjack the most rigged blackjack game to ever exist.... Anyways when I was on there I placed a bet and I didn't get my payout contacted support basically it didn't register didn't count but it's crazy .... If that was a loss best believe it would have counted I played millions in infinite blackjack like wager and never ever did that happen to me before not once. Then I contact customer support and 98% of the time they of course have no clue whatsoever what's going on what's happening or actually read anything carefully. It literally said clear as day in the screenshot I didn't have one but this clown name Tex from customer support asked me for my bet ID in the begging she blew off everything I said until I pressed the issue .. it's crazy because how frustrating are these games it makes me really think how these games are actually legitimate and I'm not speaking on provably fair is there any type of proof we can get to show these games are actually legitimate? Regulation doesn't mean a thing these games evolution pragmatic are hosted in ran down sketchy countries what makes the gambling commission or the govement any less sketchy? Where's the public proof? How many times have I predicted the dealer in game would get this or that without a doubt bet my whole life on it like then all of a sudden I have a certain strategy but yet somehow and we are speaking statistics I see the most sketchiest stuff happen patterns following mine opposite for play after play after play it doesn't make sense I seen it all and you guys in Curraco or Malta whatever another sketchy country and or place I'm sure...Also why did you guys change bc game baccarat minimum bet it use to be one cent now it's like 50 cents that was uncalled for Also the bonuses are a joke.slots put 10 or 20 euros for 10 cent free bets like come on what you gonna win with that ... Or giving people bonuses give them a little bonus and to get it you gotta bet 10000000x times the peanuts they give you giving us the worst rewards ever And my friend one time won 100k plus on here and he didn't even get paid out y'all froze his account for a week put him in the dark even promised to email him back never did so he got worried said he would never get paid then he lost the 134k on purpose and he said like next day withdrawal magically working again after bc game.froze them it's just so sketchy bc game does everything not to pay a LEGITIMATE BIG WINNING OUtAlso on infinite blackjack blackjack one games like that they have an insider playing so when it comes down to hit they always hit just to throw the 10 out there for the player so odds are for a dealer to win and it's hard to win when they secretly have a worker playing hittings 10sJust know even if you don't belirve just know gods watching all that corrupt sketchy stuff you guys do just 3 me 4 remember

Second edit: 27 days later. No refund and they closed my ticket lol. Said the NGN was sent to my account and their proof was a copy and pasted text receipt. Nope. Never showed up. The hoops these sons of bi**he's made me jump through only to reply with some BS our cashier has refunded you. Okay. Well your cashier is full of shit.Never depositing here again. Can I give 0 stars?Edit: In response to their reply made 7/13. They're full of malarkey. I'll email but they won't do anything about it. It's been two weeks now and my deposit is still missing. If pigs can fly and my money happens to return, I'll let everyone know.I've had a $70 dollar deposit made in NGN missing now since 7/1/26. "Live support" has replied with copy pastas every time I message about it. They linked me to their 'finance department,' who replied once to displace blame unto their NGN cashier. Told me to take it up with VISA. Lol. Thank the Lord it was only $55. I could not imagine depositing any large amounts. I will keep this updated. Alas, should there be no update, it means my $70 was unrighteous-ly taken by BC and their cronies. I was expecting to lose it regardless, but I did not even get to have fun doing so. Just got robbed.

Support first said the case had been escalated to Risk, Compliance and Responsible Gambling. They later changed their position, refused to investigate the connected accounts and blamed the matter entirely on the use of multiple accounts.I now have documentary evidence of the self-exclusion, the promotional email sent afterwards, the new account, the deposits and the repeated use of the same devices and IP addresses.A formal complaint is open with Casino Guru. BC.GAME Legal has still provided no substantive response.-----1st review: Responsible gambling complaint dismissed by blaming the playerI previously requested self-exclusion from BC.GAME because I was experiencing gambling-related harm.Despite that request, I was subsequently able to create and use additional accounts, deposit further funds and lose several thousand euros. These accounts were repeatedly accessed using the same two personal devices and recurring internet connections.When I contacted support and explicitly identified the other accounts, email addresses and telephone details connected to me, the representative initially stated that my complaint had been escalated to the Risk, Compliance and Responsible Gambling teams.Shortly afterwards, the same representative reversed that position and stated that no escalation would take place. BC.GAME refused to investigate the other accounts and said that I would have to log into each account separately to request closure.Support then dismissed the remainder of my responsible gambling complaint on the basis that multiple accounts violated the Terms of Service and stated that the platform would accept no responsibility.This completely misses the point. I was not asking to continue using multiple accounts. I was reporting gambling harm and asking BC.GAME to enforce my previous exclusion across accounts reasonably connected through devices, IP addresses and other technical information.BC.GAME appears willing to invoke its multi-account rules to reject a complaint, but not to use its account-linking and security controls proactively to prevent a previously self-excluded player from continuing to deposit and gamble.I have submitted a formal complaint to the company’s Legal, Compliance and Responsible Gambling teams and provided the complete support transcript.I will update this review if BC.GAME conducts a genuine investigation and proposes a reasonable resolution. At present, my experience is that closing one account was treated as sufficient while the central responsible gambling complaint was explicitly refused.

I am writing this review after weeks of trying to resolve a serious security issue directly with support. I have been playing on BC.Game for nearly a year, reaching Silver VIP status with over $158,000 in total wagered volume—yet this is how they treat a loyal player. On June 15, my account (Synista, UID 95470688) was compromised despite having active Google 2FA enabled. An unauthorized third party got into the account, unstaked my tokens, played high stakes games, and managed to drain $940 USDT out of a $2,499.80 USDT total asset liquidation.I acted immediately by locking down sessions and changing my credentials, but support still locked the account. I went through their entire KYC re-verification process to prove identity, and my account access was finally restored on July 15. However, BC.Game flat out refuses to take responsibility for the security bypass or refund the $940 USDT that was taken while 2FA was active.To make matters worse, that unauthorized $2.5k withdrawal completely ruined my backend account metrics. Because their automated system logs that theft as a massive payout, my weekly drops, monthly bonuses, and VIP cashback rewards have been severely cut down. Management refuses to reset or fix these stats, leaving me penalized every week for a breach that happened on their platform.On top of that, I sent a formal email to support requesting a full lifetime transaction CSV export to audit my account, and they have completely ignored it. The stress of gathering evidence and fighting brick-wall support reps for weeks has been exhausting.I have already logged a formal regulatory complaint with the Anjouan Gaming Board and filed a police report (ACSC Ref: CIRS-20260702-209). I am posting this here so other players know how even established VIPs are treated when security failures occur.UPDATE (28/07/2026) in response to BC.Game:BC.Game’s boilerplate reply completely ignores their platform’s glaring security and risk management failures:1. Complete Failure of Automated Fraud Flags: A brand-new external withdrawal address was added to the account. A large withdrawal request was made, canceled, and then immediately split into three smaller transactions sent in rapid succession to that newly added address. On any secure platform, introducing a new wallet address combined with rapid, broken-down withdrawals triggers an immediate temporary lock or manual security review. BC.Game’s automated risk detection failed to trigger a single flag or delay.2. Bypassed Security Controls: Claiming "third-party access" conveniently glosses over how their system allowed high-risk payout pattern changes while 2FA was active on the account.3. Backend Metric Corruption: BC.Game refuses to address their system error. By logging these stolen funds as a voluntary personal cashout, they ruined my Silver tier metrics, suppressing my weekly bonus drops and loss cashbacks.Helping restore basic login access after their automated systems let a high-risk payout pattern execute unchallenged is not customer service.Fix the metric bug, restore my Silver tier account stats, and take responsibility for your fraud system's complete failure. And pay back what was stolen from me.

Yeh I am taking about the same account which you have banned first thing you have withdrawn money from my wallet itself and when I requested for the information you people told that I can’t share you information from 2024. Now you disgusting people are now saying we can’t trace the relevant information from the account due to time expiration . If u people haven’t withdrawn my money fraudulently from my account then share me the exact information of the person who have withdrawn my money and the procedure to recover the same. That would be your most kindness. Thanks