BC.Game— player complaints: 224 in English

I kept trying to deposit 4000ngn on the platform but their account generating platform was down so I decided to try a low amount of 1000ngn and it went through but I totally forgot and sent 4000ngn instead. I didn't get my 1k or 4k and I contacted bc and the kept saying the user submit the wrong merchant. Please help me if you can

Hello, I deposited 100000 naira using transfer payment option to bc.game casino on 22 Nov 2023,funds got deducted from my bank account but didn't got credited to my casino account. As per casino I raised complaint and waited for resolution,they reject it saying that merchant didn't received funds,they asked me to resubmit complaint by uploading latest bank statement showing that funds didn't got reversed back to my account. So I chatted their merchant support and they confirm to me the money was received at their end and they have credited bc game wallet and show me a receipt of the payment they received which corresponds I am attaching below 1. The payment receipt I received from their merchant 2. successful transaction screenshot from my bank 3. BC.Game transaction screenshot,where submit complaint button comes but there is nothing there 4. Screenshot of their merchant on email

o have high referrals and as im banned i dont k ow exactly how much i have . But my complain is about this casino closing thousands of accounts recently .i asked victims they said in common that they clicked withdraw or having high referrals or high balances .they ban me blaiming my avatar photo .its a green popsicle. And i contacted Australian government they referred me to related authorities and they told me in email that thousands of their citizens are scammed in this casino and therefore they blocked bcgame in australia tovstart investigations https://www.acma.gov.au/publications/2022-11/instruction/formal-warning-blockdance-bv-bcgame You can help other users before they lose their cash

I signed up on January 15 2023. On Feb 2 I busted my account and made this last deposit at which time I was logged out and sent a message that my account is at risk and I should contact support. I chat with them and they instruct me to send an email to [email protected] with the following information. BCGame Username Registered Email Address One Deposit Transaction (TXID) Commonly used IP Address Commonly used device I send it. Their reply is : Hi, Thank you for contacting us. Please be advised that we are receiving an increased number of emails that may cause some delay in our reply. We apologize for the inconvenience, and we are working to address this situation. About your concern, before we proceed, we would need to verify your account. To do this, kindly complete this short verification form - [EDIT]. I complete it. Which has some very personal information such us pictures of my ID and myself holding a handwritten note. I Also send this e-mail: Once again I send this in with more complete information. OPEN UP MY ACCOUNT. 1. Name: [EDIT] 2. Level VIP38 3. Deposit records from your wallet: 0.5 ETH [EDIT] 1 ETH [EDIT] 1.5 ETH [EDIT] 3010 USDC [EDIT] 0.01152416 BTC [EDIT] 4. Username on BC Game: [EDIT] 5. Any other relevant information related to the account I have logged in through my ISP, my phone, different NordVPN servers, so multiple IPs. Why can I not log into my account????? Their reply is this: Hi, Thank you for contacting us. Please be advised that we are receiving an increased number of emails that may cause some delay in our reply. We apologize for the inconvenience, and we are working to address this situation. We have received your KYC documents. As part of our verification process, we require some additional details from you apart from the standard KYC. Please provide the following information: 1. Video of you holding your ID, stating this sentence: "I, (your name), confirm to be the owner of the account (registered email) playing at BC.GAME". Click here to see an example video. 2. Proof of address - (e.g. bank statement, utility bill) Certain criteria are essential to make sure that your proof of address is valid and will be accepted: • It should be issued in your name and match your government-issued identification • The proof of address must contain your current residential address • The document needs to be sent by a recognized authority and shows their logo, name, and information • Your proof of address needs to be clearly dated within the last three months Proof of address can be one of the following documents: • Water, electricity, gas, telephone, or Internet bill • Credit card bill or statement • Bank statement • Bank reference letter • Mortgage statement or contract • Letter issued by a public authority (e.g., a courthouse) • Company payslip Please use this form to upload these details - https://bit.ly/EnhancedVerification. We understand that this may come as short notice and we want to apologize for any inconvenience this may have caused. Please note that your account cannot be considered for reinstatement until the above information has been submitted and successfully verified. If you have any questions, please let us know. We look forward to your submission. Thank you! --- Regards, BC.GAME Team At this point I am done giving these scammers any more personal information. So they [EDIT] my last deposit, (I got no response asking for my deposit back and account closure) and the daily bonus I had just qualified for after reaching VIP38, I don't remember the amount but it was substantial. What they are asking for as KYC for a basically unregulated crypto casino is plain ridiculous and of course I would never send them such information. Not even binance has asked for such things and I have moved millions through my account and my limits are in the millions. So basically I did NOTHING wrong for them to "restrict my account". They decided they did not want to give me my earned bonus and made my jump through hoops until I give up. The first message was "your account is at risk, please contact support to reset your password" ( for no reason at all, other than my daily bonus) and it later became give us all your personal information before we "reinstate" your account. So they [EDIT] and who know what else they do with people sending them such sensitive personal information. They are not a financial institution, just a gambling scheme with a curacao trash license.