BC.Game: 224 complaints filed in English across 2 platforms, disputed sums 11.1M INR · $14,950 and 2 more currencies. Most of them are about other (25%). Risk index 34.7. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.
Status unknown 204
Closed, no outcome 13
Rejected 5
Resolved 2
Sources
Trustpilot 204CasinoReviews 20
Complaints by month
11
12
01
03
05
06
07
08
09
10
Questions and answers
How many complaints are there about BC.Game?
The English-language record holds 224 complaints from 2 platforms; 204 carry no status from the platform. The latest one is dated 2026-10-07.
Does BC.Game resolve complaints?
Of 20 complaints where the platform recorded a status, 10% were resolved, 0% remain open and 25% were rejected as groundless, 65% were closed without an outcome. Withheld payouts account for 50% of them.
What do players complain about?
Mostly other — 25% of cases, then withheld payouts (22%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 224 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 34.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 224
31.08.2026TrustpilotGame fairness
Everybody
Everybody This site is the worst of them allShuffle.comStake.comGamdom.com10000 times more fair You never win here it is the biggest most rigged site ever
29.08.2026TrustpilotAccount blocks
deposited real money into my BC.Game…
deposited real money into my BC.Game account and played fairly. On 14th August 2026, I requested a withdrawal of 22 USDT. Within 5 minutes, my account was permanently locked without any prior warning.When I contacted support, they kept redirecting me to the recovery team. The recovery team finally replied after 15 days, saying my account is locked for "promotional abuse" — but they provided NO evidence. I have never abused any promotion.I have emailed them multiple times asking for my deposits back, but they are ignoring me. Support agents refuse to help because I cannot log in from my blocked account — which is exactly the problem.They are holding my funds without any valid reason. This feels like a scam. BC.Game blocks accounts as soon as you try to withdraw money.I have all screenshots, transaction hashes, and chat logs as proof. I will now file complaints with Curacao Gaming Authority and Binance.My advice to others: Do not deposit money on BC.Game. If you win or try to withdraw, they will find a reason to block your account.My request to BC.Game: Just return my deposits. I am not asking for bonuses or profits — only my own money
27.08.2026TrustpilotVerification
BC.Game
BC.Game, since this matter is already being discussed publicly, I request complete transparency.I have already provided the documents requested from my side, including the bank letter with transaction details, bank stamp and signature, email proof, SMS notification, cybercrime complaint details, and video evidence. Yet my documents were rejected without giving me a clear reason.If you believe the documents are invalid, then please tell me publicly and clearly what exactly is missing or what needs to be corrected. I am willing to approach my bank again and obtain the required documents, but I need to know what BC.Game actually requires.I am not asking BC.Game to remove or override any bank or cybercrime restriction. I am asking for help in resolving the disputed ₹28,500 issue and for my genuine funds to be returned through a legitimate, traceable and officially verified payment channel.I have also contacted Martin, who claimed to be part of BC.Game, asking for assistance so I could understand what documents were required, but I have not received the help I requested.Since everyone can see this discussion, let's keep everything transparent. Please state here exactly what documents you require from me. That way, everyone following this matter can see what BC.Game requires, what I have provided, and how BC.Game handles a customer who has cooperated with its verification process.I will continue pursuing this matter until it is properly resolved. I am not going to give up on my hard-earned money. I am prepared to obtain the required documentation again and to report the matter through the appropriate channels if a fair resolution cannot be reached.I have been a loyal BC.Game player for years, and I expected transparency and accountability in return.So BC.Game, please respond publicly and clearly:What exactly needs to be corrected in my documents, and what specific document do you require from my bank?I am ready to approach my bank again. I simply need a clear and accountable answer from BC.Game. I repeat I will not let my hard earned money go , and will fight till my last breath. Because of you my salary account has been put on hold and completely blocked by the bank . I do not only want my money back but also the compensation for everything I have experienced. How can you transfer disputed money to players account ? Now , you would say there was no issues with the payment ..okay , I have shared the details of the incident with bank official confirmation , cyber police email , numbers , io details , bank email , bank officials number .it's your duty to verify and give me a clear explanation so every body looking my post would be aware bc game is operated by scammers in India .
27.08.2026TrustpilotOther
I want to make my position absolutely…
I want to make my position absolutely clear. I am not asking BC.Game to remove or override the bank or cybercrime restriction. I understand that this is outside your control.What I am asking is for BC.Game to help me resolve the issue created by the disputed ₹28,500 withdrawal and to return my genuine funds through a legitimate, traceable and officially verified payment channel.I have cooperated fully with your requests and have already provided extensive documentation, including:Email proof and communication from my bankSMS notification regarding the transaction/restrictionCybercrime complaint/details relating to the matterOfficial bank letter containing the transaction detailsBank stamp and signature on the letterVideo proof/documentation relating to the matterOther documents requested by your team during the verification processDespite providing all of this, I was simply told that the documents were not valid, without being given a specific or accountable reason.I want you to clearly tell me: what exactly is wrong with the documents I submitted?If something is missing, incorrect, unclear, or needs to be worded differently, please tell me specifically. I am willing to approach my bank again and obtain the required documentation. But I cannot correct something when BC.Game refuses to explain what needs to be corrected.I also contacted Martin, who represented himself as being part of BC.Game, and specifically asked him to assist me in understanding what documents are required so I can obtain them from my bank. Unfortunately, I have not received a meaningful response from him either.This is extremely frustrating. I have done everything that has been requested from my side, yet I am being asked to provide further verification without being told what verification is actually required.You have stated that if I provide new official information that can be independently verified, you will reassess the matter. I am willing to do exactly that. Please therefore provide me with a precise list of what needs to be corrected or what additional document is required.I am prepared to approach my bank again and obtain the necessary documents, but I need BC.Game to take responsibility for clearly communicating its requirements.I also want to make it clear that I will continue pursuing this matter through the appropriate channels until it is properly resolved. I have worked hard for my money, and I will not simply accept losing ₹28,500 without a proper explanation or resolution. This situation is not acceptable to me.My request is straightforward:I want my genuine funds returned, and any payment or resolution should be processed through a legitimate, traceable and officially verified account/payment channel—not through any account or payment route that could create further disputes or restrictions.I am not refusing to cooperate. Quite the opposite I have repeatedly cooperated and provided evidence. I am asking BC.Game to reciprocate that cooperation by clearly explaining what is required and by giving me a genuine opportunity to resolve the matter.Please escalate this case to the appropriate senior/payment team and provide me with a specific written response explaining:Why each of my submitted documents was rejected.Which document or information is considered insufficient.Exactly what document/information you require instead.Whether the documents I have already submitted can be reviewed again by the relevant payment/compliance team.What legitimate and traceable process BC.Game proposes for resolving the ₹28,500 matter.I am ready to obtain whatever legitimate documentation is genuinely required from my bank. But I need clear and accountable instructions from your side.I sincerely hope BC.Game will stop treating this as a matter that can simply be closed and instead work with me toward a practical resolution
27.08.2026TrustpilotOther
They are totally fraud gaming platform
They are totally fraud gaming platform Know they are telling that we don't receive you deposit guys don't play they are biggest scammer fraud gaming platform 🤬🤬🤬🤬
26.08.2026TrustpilotAccount blocks
22 MONTHS OF INJUSTICE: 5,000+ TRX AND 23 MONTHS OF COMMISSION WITHHELD, ACCOUNT BLOCKED WITHOUT EVIDENCE, CLEAR DISCRIMINATION AND RETALIATION — ALLEGED CORRUPTION WITHIN BC GAME’S RECOVERY TEAM AND
BC Game has become a scam and an extremely unsafe casino.I am saying this based on my four years of experience, and I will continue to highlight this on a permanent basis.Especially for those who promote BC Game, BC Game is their most serious and biggest enemy.The Recovery Team has blocked my account based on false allegations and without providing any evidence.The most corrupt individuals within the Recovery Team have stolen my funds — 5,000+ TRX — along with 23 months of commission.The level of hatred and the effort to hide their corruption is evident from the following:1. I have been asking for evidence for 22 months, but no evidence has been provided, either publicly or privately.2. My request for the operational location has been made multiple times, but the location has not been disclosed.3. Whenever I raise my voice in the Telegram group, I am removed from the group.4. I have submitted my information multiple times through Trustpilot.5. Other people had their permanently blocked accounts restored through Martin’s Gmail, and their funds were returned, except for me, because I had promoted BC Game.6. On April 3, 2026, an official assurance was given on Twitter, but it was not acted upon.7. On July 9, 2026, a very clear assurance was given by the Feedback Gmail team, but it was not acted upon.8. I am ready for every type of verification and cooperation, but the hatred and retaliatory actions continue.9. My money has been stolen, yet I am being made a fool of by being sent copy-paste responses.10. My reviews on Trustpilot are being removed.11. Customer Support simply sends copy-paste responses and runs away, while protecting the stolen funds.12. My money has been stolen. I do not need the copy-paste responses that are being sent to me.13. Customer Support representatives have also become involved in backing the most corrupt individuals within the Recovery Team.14. My case is deliberately not being escalated to the CEO or other authorities because there is a fear that the corruption of these individuals will be exposed.The most corrupt individuals within the Recovery Team are causing irreparable damage to BC Game’s remaining reputation. They are trying to hide behind pathetic terms such as “Recovery” and “Security.” I did not join BC Game because of the Recovery Team, I did not provide referrals based on their recommendation, and the Recovery Team is not BC Game as a whole.The clearest form of discrimination and injusticeWe Pakistanis have created a WhatsApp group where we all share our experiences regarding BC Game. Many people’s permanently blocked accounts have been restored and their funds returned, and there are authentic official records proving this — except for people like me who promoted BC Game.Those who promoted BC Game are being made fools of through copy-paste responses so that the stolen funds can be protected.
26.08.2026TrustpilotWithheld payouts
This gaming platform totally fraud
This gaming platform totally fraudI made my deposit 19/07/2026I months completed then also not received my deposit and I give my all details that they tell (bank statement, payment screenshot, video proof)Then not watching only guys don't play on this platform it's totally fraud gaming platform order no I make deposit 1month compete then also not received my depositOrder no F-1871134200805862773
24.08.2026TrustpilotGame fairness
The absolute worst dog shìt casino…
The absolute worst dog shìt casino there is. Rigged games. Straight trash bonuses. Fug BC game they’re a bunch of scam artists aviator game scam The site will soon crash. Everyone should leave immediately. Don't even think twice; it's a scam site, even the games and results are fake.
24.08.2026TrustpilotAccount blocks
I would like to clarify the current…
I would like to clarify the current situation regarding the disputed amount of ₹28,500.The ₹28,500 was the winning amount I received from BC.Game. However, the same amount is currently restricted and inaccessible in my bank account due to a cybercrime complaint. The bank has placed a hold/lien on the amount, and I no longer have access to or control over these funds.As per the information provided to me by my bank, I would need to deposit ₹28,500 from my own pocket so that the required amount can be made available for the cybercrime authorities to process. The bank has informed me that, once the required amount is deposited, the cybercrime authorities would deduct ₹28,500 and return it to the complainant, after which the lien/hold would be released.Therefore, I would like to clarify that I cannot simply return the ₹28,500 from the disputed funds because those funds are currently blocked and inaccessible to me. Bc game , is this how you treat your players in difficult times , my salary account has been put on hold and bank will not release my salary due to this issue because my account has been now totally blocked.
24.08.2026TrustpilotWithheld payouts
BC.Game Stole My Funds After 4 Years of Loyalty — False Allegations, No Evidence, Broken Promises & Zero Justice
Extremely worst treatment and extremely unjustified hatred towards a four-year-old member and promoter.Provided 600+ global members.The most corrupt individuals within the Recovery Team made false allegations against me and stole my money — 5,000+ TRX and 22 months 8 days of commission.For 22 months, I have been asking for evidence. It has neither been provided publicly nor privately because there is no evidence. My money has been stolen.On April 3, 2026, I was given a 24-hour assurance on Twitter that within 24 hours my account would be temporarily opened so that I could withdraw my funds and my verification would be conducted. Such a false statement from the BC.Game official Twitter account with 395,000 followers proves that my money has been stolen.On July 9, I was given an official assurance by the Feedback Gmail that I should contact Customer Support, and if they did not resolve my issue, I should come back to them. After that, Feedback Gmail provided no further cooperation and did not respond to my emails.Customer Support only provides copy-paste responses. It appears that they are supporting the corrupt elements within the Recovery Team or protecting their corruption.I have repeatedly said that my case should be escalated to the CEO or other authorities. The Recovery Team is not the whole of BC.Game, nor did people like me join BC.Game based on the recommendation of the Recovery Team. They are hiding behind the pathetic words “Recovery Team” and “Security,” while Customer Support representatives only have copy-paste responses. They will never even try to understand you.I have also repeatedly stated, and this is 100% correct, that my case is not being handled on the basis of professionalism or justice, but on the basis of personal hostility, discriminatory treatment, and hatred, for which I have evidence.When I show the darkest examples of other people's accounts being reopened and their funds being returned, I am told that different cases are handled differently. In reality, the truth is that BC.Game hates its promoters and supporters — nothing but hatred, baseless hatred, hatred without evidence — so that their hard work can be wasted and their money can be swallowed.The most corrupt individuals involved in the darkest actions within the Recovery Team are causing irreparable damage to BC.Game’s prestige, identity, reputation, and credibility in the worst possible way.The standard of justice should be the same for everyone. Double standards and decisions based on hypocrisy and retaliatory actions, for which I have evidence, prove that only an old member, promoter, and supporter is being subjected to hatred and discriminatory treatment.If I am wrong, then honor your official assurances made on Twitter and through Feedback Gmail, and return my money. I am ready to undergo all kinds of verification and provide every possible cooperation.Even today, I still have people from Pigmo, Roobet, Stake, and other casinos who are in contact with me. They can still invest millions of dollars, and I can also provide evidence of this. If BC.Game is not providing justice to its four-year-old member, promoter, and supporter, what protection will it provide to other people?Cryptozam8UID(3649647)
24.08.2026TrustpilotVerification
Honest feedback
Honest feedback . Bc game transferred funds to my bank account from the merchant whose account was flagged under fraud suspension by the cyber police . On 6 august , I recived the funds successfully, and after 4 days of receiving the funds , entire disputed amount was put on hold by the bank in connection with the cyber complaint. I reached out to bank to collect the relevant information including bank latter head with stamp and signature, cyber complaint details , investigating officer name and email , email notification, sms notification ,vedio proof of the same , and everything however bc game so far have not entertained my request and no resolution is provided . Plese do not trust them , you will regret at the end like I am doing now after spending almost 5 years with them . It was earlier a decent plateform but now everything is changed and I am sure it will collapse in India soon as I am trying to connect with ceo which is my last option . I submitted real documents and went above and beyond to obtain all the documents as requested by the merchant however at the end it was never accepted without give me a reason . I requested them to share the reason so that I can correct and share the missing documents if these documents does not meet the requirements however it was ignored as well and It was clear that that are doing it intentionally because I had share the documents provided by the bank . I am so unhappy with you all , also martin did not respond to my email , he did not even once acknowlede that he has received the documents which made the situation worse. Fake bc game , will never recommend anyone to use bc game .
22.08.2026TrustpilotGame fairness
Actual scam site
Actual scam site. They have rigged versions of games. They basically have pirated clones of actual developers games. I was playing dog house mega ways 1000 on here. I pay 3X more per spin to be 10X MORE LIKELY FOR A BONUS 10 TIMES!!!! I played 716 spins and didn’t see a single one at bc game. This is literally mathematically impossible at 10X more likely. These people are SCAMMERS 100000%. AVOID AVOID AVOID.
22.08.2026TrustpilotVerification
Martin not responding
Bc game , I have been so loyal to you till now however now I have changed my mind and I believe all the negative feedbacks against your plateform are true and no need to apologise, if you really care about your players and, truly work on it and fix your support , be accountable . I was directed to submit documents to martin however he did not even acknowledge that he has recieve the documents . My whole account is blocked , restricted , funds blocked as I have lost access to my salary account and I am far beyond frustrated at the moment because no body assisted me with my concern and request every one to stay away from this plateform because once you get into an issue it will take decades for the issue to get resolved or remain pending for ever because there is no accountability. They transferred disputed amount to my account and cyber police put lein to the amount and held me liable for the funds , and then I reached to bc game support, instead of help they made the situation worse by not giving any reason of rejecting my requests , I provided all the genuine documents I received from the bank , vedio recording however it was never entertained and when I asked to help me get this corrected so that I can work to meet your requirement as it's my hard earned money , support response was really horrible sorry due to internal policy we cannot share .. wtf guys how could you do this to your players , I was sincere to your plateform as I am a salaried person who deposit like 1lkh inr every month , however now I have lost trust and going forward will not deposit funds . You are not only the reason to block my bank account but also took my real money which is on hold .. shame on you all .. I will report this to your ceo for share as I have all the proof .
22.08.2026TrustpilotWithheld payouts
I am writing to raise an urgent concern…
I am writing to raise an urgent concern regarding a recent transaction of ₹28,500, which was credited to my account from BC Game and has subsequently been placed on hold, along with a lien being imposed on the amount. My entire account has also been affected.I have been using BC Game for almost five years, and this is the first time I have faced such an issue. The ₹28,500 was received as a withdrawal from BC Game, and I have already contacted their support team regarding the matter. However, I have not received any satisfactory resolution.I was informed that I should provide the required documents martin so that the transaction could be investigated however three days passed he has not been ack that the documents are recieved . I have been cooperating and am willing to provide any documents or information required from my side to establish the legitimate source of the funds.I am extremely disappointed with the situation, especially because I have not received any proper response or update despite reaching out for assistance. I am a genuine customer and am simply requesting the release of my legitimate funds after the necessary verification.I respectfully request you to please:Investigate the ₹28,500 transaction and the reason for the hold/lien.Review the documents and information I have provided.Provide me with a clear update regarding the status of the investigation.If there is no legal or regulatory restriction preventing the release, please remove the hold/lien and release my funds at the earliest.This situation has caused me significant distress, and I genuinely hope the matter can be resolved fairly and promptly. I am only asking for my hard-earned money to be released after the appropriate verification.I request you to please treat this matter as urgent and provide me with a written response and resolution. It's my hard earned money and if this is not fixed I will reach out to kar kheng giam on twitter and share all the screenshots how I was treated after experienced huge problem from the bc game . This is my last warning , and you will not lose only a loyal customer but will give reachout all the public casino platforms and shared my story so that everybody else will know that bc game is no longer the right platform where we can invest and trust . No accountability at all. You have hired fake merchants , my money is not only inaccessible but I am now a part of cyber investigation. I will reach out to ( kar kheng giam) and tag him on twitter how I was treated by your support . If it's not resolved , I will try to reach ceo for sure Order id F-1872759203059850631Amount 28500Uid - 935104634931977
22.08.2026TrustpilotAccount blocks
BC game people had locked my account in…
BC game people had locked my account in 2025 by saying it is a multiply account, after that I made complaint after complaint, then their reply is your account statement deposite proof.Send it to our mail, I did it, they got my verification done, the verification was done successfully, after that it said your account has been permanently closed, okAfter that I filed FIR, complaint after complaint, after that get their reply verified, I still got the education done and it was successful, they asked for message deposit proof, I provided everything.After that they told me that we can return the principal amount to you, so I told them that my principal amount is Rs 45 lakh, so return 45 lakh to me, I have no issue.The balance of my ID is Rs 26400000, from that only my principal amount of Rs 4 lakh was withdrawn from me, after that my account was locked again, so do the same with all the players of BC game.Sometimes they say multiply the account, sometimes they say that I should attach the documents under my verification, sometimes they say that I have given more referrals and when I ask for proof from them, they say no.So they do not give any proof, they only send the message that if you think so then Sir I need proof, you give proof if I am wrong and if you are right then I have not made any objection Sir I have a bigAfter I deposited the amount my account has been deliberately locked. If I feel that it is true then give me proof of it. If you cannot give proof then you are directly dealing with us.Sir, you are doing a lot of wrong to your users. A lot of wrong has happened to me. I do not want any blame. Please unlock my account, otherwise I will be forced to delete all the documents.I will have to upload it on social media. My last request to you is that I should be given my full principal amount. I was also told that my principal amount is Rs 45 lakh.They forcibly gave me four lakh rupees and blocked my account. I want my principal amount back. If you want, you can check my account. Sir, I will give you the bank statement.I can provide it, you can check my principal amount sir, I don't have anyone, if you have proof that my principal amount is 4 lakhs then please give me my evidence of that.Proof send. Me
22.08.2026TrustpilotGame fairness
The absolute worst dog shìt casino…
The absolute worst dog shìt casino there is. Rigged games. Straight trash bonuses. Fug BC game they’re a bunch of scam artists.
22.08.2026TrustpilotAccount blocks
Have been trying to open my account for…
Have been trying to open my account for about a month now after they suddenly closed it. Done the KYC verification and sent over videos an pictures showing a deposit and a withdraw. No update at all. uid 81998890.
21.08.2026TrustpilotWithheld payouts
Withdrawal Locked Immediately After 7788usd Win. Little to no information my support and vague wait responses.
Currently i won 7788.20 USD on a slot on BC.game. They immediately locked the withdrawal. I contacted them and they said to verify KYC which i did. Now they are saying that i have to wait and they escalated a “ticket” which when i asked for the 1.case/ticket number, 2.the specific reason withdrawal has been suspended, 3. The specific time frame for the review. They said they could not provide any answer to the questions. Is this casino being very shady, can anyone help to guide me, i did some research as to who they are licensed with and i think i will move to seek that as my next course of action.
21.08.2026TrustpilotGame fairness
BC.Game is the worst place to Gamble
BC.Game is the worst place to Gamble. Do not ever put your money here. They cheat. and bonuses are sad now. I used to love BC now not so much!
21.08.2026TrustpilotWithheld payouts
I have won 8 million dollars and I have…
I have won 8 million dollars and I have to make a $50 deposit before I can withdrawal my balance