BC.Game— player complaints: 224 in English

Bcgame is pushing the limits of old time players every concern I have posted is true n web site u mentioned about game like crash n twist is not manipulated then bring an open forum to prove my point if I had option of uploading videos of play games here I would have give absolute proof Also u mention about htt// portal that is old paragraph from day one site was launched if u can keep that paragraph has set then u should keep original game also set New allogrythym brings in new data info for playersAlso today I saw 50 reds against 22 greens because deposit pool is least in red n rest house hedge is taking if u have pool of 28000$ n ur pay out is only mere 28$ how fare this game is Is this not a loot ? I m very good n old player n have played heavy games but now it is all preset allogrythym backwards tape is playing I can give u all proof My concern here is not to defame u but to tell bcgame management that cream layers are looting public n it is losing its sheen n beech among players These are warning signs Mr.steve u r breaching at many levels a day will come u will have no players at all don’t loot players they are ur engine to run the trainAnd also if bcgame is not controlling allogrythym then who is responsible for these concerns don’t behave like government tool that it is not my problem it is ur platform so u should take every issue seriously instead of answering a seeet reply here results n actions speak louder than words As for your live chat they only take details n do nothing now all complaints are put in dustbin no concern at all Bonuses have shrunk spins n level up bonuses have shrunk n all this because ur players have shrunk Your new ceo is ruining this company I warning this as sign to you Mr.steve and my predictions are never wrong don’t mess it up before it’s too late time n again I have shown same concern bring old pattern back n increase players it wil make bcgame more rich not manipulation or tactics only manuplated players like allogrythym are players now n genuine one will go away like las vegas casino died this will happen here as wellTake example of WhatsApp company even after so many years n competitors it is still on top because they didn’t bend down to government pressure n kept users in mind first I am not wrong n never have been I watch game thousand times n research before I open up n say it on table I will say this to you Mr.steve read very carefully below "Hey @bcgame, you hired a corporate corporate executive (KK) to expand into regulated markets, but all his 'corporate structure' has done is alienate your loyal player base. Look at successful founders like Ed Craven at Stake—they keep players happy through high visibility, community interaction, and fair treatment, not by deploying aggressive compliance algorithms to lock up player funds. Remove the corporate squeeze or watch your player base completely vanish to platforms that actually respect the crypto community."Time n date of game as mentioned below 25 September 2026 Game - crash Time - 11:55am to 1:30 pm n then 2pm to 3 pm

Dear BC.GAME TeamI am writing to formally contest your decision to reject my account unlock request. You stated that the submitted information is incorrect, but you have provided no clear reason.I demand a clear and specific explanation from your team: Which exact document or information was found to be incorrect or incomplete?I have already provided every single piece of information perfectly:Official Bank Statement (PDF): Showing matching names and transactions.Deposit & Withdrawal Receipts: With correct UTR numbers and Transaction IDs.Successful KYC Verification: Completed via your official Sumsub link, which was fully approved and marked with a green tick.When my legal identity, bank statements, and transactions have all been verified and accepted by your system, what is the exact reason or deficiency for keeping my account locked?Please give me a transparent response and let me know what else needs to be corrected. I request a senior officer to manually review this case.Account Details:User ID: 32207656Username: Lovemeena / waitingwinRegards,Lovemeena

Username: SpittingfactsBet ID: 2714568602043949091Ticket raised: 10141911I’m extremely disappointed with how BC.Game has handled a betting dispute.My issue is not with the final result of the match. I accept that 100 Thieves beat Phantom Esports 2–0. My complaint concerns the live score and market odds that BC.Game displayed when my bet was placed.I placed 0.018 ETH on Phantom to win at 1.62 odds. At the time, BC.Game was displaying the score as 6–3 in Phantom’s favour.I have a screen recording showing that the odds were later 1.62 for Phantom to win while the website was still displaying 6–3. Shortly afterwards, the displayed score suddenly changed to 11–7 against Phantom, and the odds were removed from the market.I raised this with BC.Game and explained that I believe there was a discrepancy between the information being displayed to customers and the underlying market state. Their response was simply that the bet was correctly settled because Phantom ultimately lost.That completely misses the point of my complaint.I subsequently asked for the matter to be treated as a formal complaint and requested a complaint/reference number, but this request was repeatedly ignored. When I asked them to investigate the live-score data, odds history and market logs, I was told that this information could not be provided because it is internal.I understand that they may not be able to disclose internal trading data. However, I am asking them to investigate the evidence I have provided and formally address the discrepancy, not necessarily disclose confidential internal information.I have screenshots and video evidence showing the score, odds and subsequent removal of the market.I would simply like BC.Game to properly investigate what happened and provide a formal response to the actual complaint, rather than repeatedly telling me that the final match result was correct.

Me.steve ur company is back to before us tactics I m very old player n spend lakhs in ur game n I have more to play because bcgame is good but there r lot of issues going it is manipulated highly to benefit few players Crash has set pattern of reds or 2x one in 9 reds n then when good green comes one or two player come to play take all the margin n vanish from then come again after sometime as timerAlso deposit merchants are holding our money ur company pays them as merchant fees but this way u r paying them n players are losing money n merchants are holding money or cheating on money it is just not fare Mr.steve why don’t u give players direct account n remove merchants in between I attaching as proof of payment

Request for Fair ReinvestigationHello, I would also like you to please consider another very important point regarding my case. The last time I was given an explanation, your team stated that my account was locked because of “extreme abuse.” However, today I am being told something completely different that my account was permanently restricted due to “fraudulent activity.” These are two different allegations, and I have never committed fraud, cheating, or any kind of fraudulent activity. The funds in my account came from my own investment and my legitimate winnings on the platform. This is why I am asking you to please consider the complete history of my case and conduct a proper and fair investigation instead of simply referring to a previous final decision.Your team told me on May 23, 2024, that further information had been requested to see if they could help with my case. At that time, the explanation was related to “extreme abuse.” Now, today, the explanation has changed to “fraudulent activity,” while I am also being told that the case had already reached a final conclusion in 2023. Please explain why I have received these different explanations and what the actual reason for the restriction was.I have invested my own money and earned my winnings fairly. I am not asking for special treatment I am asking for a fair investigation, transparency, and a proper explanation regarding my account and my remaining balance. If there is an actual violation associated with my account, please clearly explain what specific activity was considered fraudulent and how that conclusion was reached.And if your team is unable to resolve or properly investigate my case, then where am I supposed to go to seek justice for my funds? Is it fair for my balance to remain withheld when I have not been given a consistent explanation of what I supposedly did wrong?Please kindly reconsider my case, take into account the previous responses from your team, and have the matter reviewed fairly by the appropriate department.I genuinely hope you will give this matter proper consideration and provide me with a clear and transparent response and released my all funds on my favour.Thanks.

I play regularly 80% of times I loss and 20% chance to gain loss back but I enjoy a lot playing in bcgame please I request your team to add more bonuses heavy please 🥺 Id:-66213375

Dear BC.GAME Team,Thank you for your response.My account (UID 17103818) has been locked since 11 November 2023.Regarding my last withdrawal arrangement through Bob, BC.GAME allowed me to withdraw a specific amount, but I received only 50% of that withdrawal. The remaining 50% was not received.I want to clarify that this is only a small part of the issue. My account contains a much larger remaining balance, approximately 10 times the amount of that last withdrawal, which is still locked and inaccessible.I am not asking you to reopen my account or allow me to use BC.GAME again. I only want my remaining funds returned to me.You have now stated that my account was restricted under Section 4.1.7 for alleged cheating or collusion. If this is the reason for withholding my funds, please provide the specific details of the alleged violation and explain why my entire remaining balance is being withheld.I respectfully request BC.GAME to review my account and release all of my remaining funds. I am willing to complete any reasonable verification or withdrawal procedure required.Please help me resolve this matter and return my funds.Thank you.

My User ID: 938074678327489I am extremely disappointed with BC.GAME’s handling of a straightforward settlement dispute.Bet ID: 2710636012954066982Match: Ciervos FC vs Artesanos Metepec FCMarket: Over 3.5 goalsThe match was suspended during the second half due to a thunderstorm and was not completed. A report published by the Mexican sports outlet El Valle on September 13, 2026, confirms that the match was stopped due to severe electrical activity and that the weather conditions prevented the game from continuing. The report states that the match remained suspended at 1:0 and that a decision regarding the remaining minutes was still pending.Source: El Valle – “La tormenta detuvo el paso ganador de Artesanos”Sportanos DXT — “Una tormenta pone en pausa victoria de Artesanos“I have also received confirmation from a betting operator’s data provider that the match was stopped at approximately the 58th minute due to weather conditions.Despite this, BC.GAME settled my Over 3.5 bet as a loss based on a 1:0 score shown by SofaScore.My issue is not the 1:0 score itself. The issue is that the match *was abandoned before completion*. At the moment it was stopped, only part of the match had been played, and the remaining time was never played. Therefore, treating the bet as a normal completed match and settling Over 3.5 as a loss requires a proper explanation based on the applicable betting rules.What is even more disappointing is how BC.GAME handled my complaint.I contacted customer support multiple times and clearly explained that the match had been stopped before completion. I specifically asked them to investigate the actual status and circumstances of the match and to manually review the settlement.Instead of conducting a meaningful investigation, support repeatedly provided essentially the same generic response that the bet had been “settled correctly”. They simply referred me to SofaScore and relied on the 1:0 score displayed there.No substantive investigation of the match interruption was provided. No explanation was given as to why an abandoned match could be treated as completed for settlement purposes. No specific rule was cited that justified settling the Over 3.5 market as a loss under these circumstances.In other words, my complaint was not actually addressed on its merits. The responses appeared to follow a standard support script rather than investigate the specific circumstances of the disputed bet.I have now formally escalated the matter and will pursue the appropriate dispute-resolution and regulatory channels if BC.GAME continues to refuse to properly investigate the case.I am not asking for special treatment. I am simply asking BC.GAME to properly investigate the settlement, consider the fact that the match was abandoned before completion, and apply the correct rules to the bet.This has been a very disappointing experience, both in terms of the settlement itself and, especially, the way my complaint has been handled.

BC.Game – I only want my funds back My BC.Game account has been locked since 11 November 2023 my UID is: 17103818, and a significant amount of my funds is still stuck in my account. Previously, I was in contact with a person named Bob through Telegram, who was communicating with me regarding my withdrawals. I followed the conditions and instructions I was given and was instructed to make withdrawals on a weekly basis. I followed those instructions without any issue. During my last withdrawal, 50% of the withdrawal amount was successfully received by me, while the remaining 50% failed. I immediately tried to contact Bob regarding the failed portion. He told me that it would be handled “by tomorrow,” but unfortunately, I have received no further response. Since then, Bob has become completely unreachable. His Telegram details were deleted, and I was also blocked from the official BC.Game Telegram channel. I have tried to resolve this matter repeatedly, but my funds are still stuck. I am not asking BC.Game to reopen my account or allow me to use the platform again. I simply want the funds that belong to me to be returned. The amount involved is significant, and I am willing to continue receiving my funds through weekly payments, as was previously arranged, if releasing the entire amount at once is not possible. I believe BC.Game is a well known name, which is why I am hoping the company will take responsibility for this unresolved issue and provide a fair solution.BC.Game, please review my case and release my remaining funds. I am willing to cooperate with any reasonable withdrawal arrangement. I just want my money back.

This website has been weird lately with the wins and im a one year player have spend more than 23kUSDT they feed you little to hold you back and drain you they are actually somehow involved in the game trust me guys im leaving this platform forever stake is the best

I used this site for a while and it was pretty decent. However after I had lost access to my 2fa details it became impossible to withdraw. So after I’d sent multiple emails attempting to resolve the issue it never happened. So I self excluded for 100 years. My new problem is that I have accidentally sent some Solana to the Wallet address linked to the account and I would like it sent back. Problem is once again I am not getting any responses Account Cwplfckdypac

BC.GAME has become 100% a scam and fraud. I am saying this based on my four years of experience, and my 5,000+ TRX and 23 months of affiliate commissions have been stolen. BC.GAME has become completely blinded by hatred and revenge.1. For 23 months, BC.GAME has completely failed to provide evidence supporting its false and disgraceful allegations against me.2. The official @bcgame Twitter account, with 395,000 followers, gave me assurances twice. Those assurances were not implemented because my money has been stolen out of hatred and revenge.3. I was given clear assurances twice by Feedback Gmail. Those assurances were not implemented because my money has been stolen out of hatred and revenge.4. Last Friday, @bcgame_Kkelsey posted a copy-paste response to one of my posts on Twitter. When I demanded evidence and showed evidence of discrimination, I was blocked.5. @bcgame gave me assurances twice. When I asked them to honor those assurances, they started ignoring my messages.6. When I raised my case in BC.GAME’s official Telegram group, my messages were deleted and I was removed from the group in retaliation and out of hatred, to protect the money that has been stolen from me.7. I contact Customer Support every day. They are completely ignorant. I ask them to provide evidence and tell them to stop sending copy-paste responses, but they send copy-paste replies and disappear.8. The Recovery Team is 100% consumed by hatred, hostility, discrimination, resentment, and personal animosity against me. Whether I ask them for evidence or anything else, they have only three or four copy-paste responses, and after making me wait for weeks, they send one of them.9. Martin Gmail has had many people’s accounts reopened and their funds returned, except mine, because all of you have become blinded by hatred and retaliation against me.10. In his last email, Martin Gmail told me that I had sent too many emails. I stopped sending them. So why have you still not returned my funds? Because you have become blinded by hatred, hostility, and discrimination against me. Professionalism, justice, and humanity have died within you.11. How long will you continue hiding behind disgusting words like “Recovery” and “Security”??? Copy-paste responses cannot replace money. If you have stolen my money after making allegations against me, why have you failed to provide the evidence???

BC.GAME is a scam, and I am saying this as someone who has been a four-year-old member, promoter, and supporter of BC.GAME. BC.GAME is a fraud and a gang of scammers.Damn every copy-paste response that contains no evidence.I asked you to show me the evidence. What kind of investigation have you conducted against me when you cannot provide any evidence?Why are you afraid to send me your operational location and the evidence? You biased, hateful, narrow-minded, disgraceful people—you have stolen my money.I supported and promoted you. Have all of you really become so shameless and disgraceful?Where is the evidence? Why are you afraid to show it?

Had over 300 taken out of my account flagged it straight away, got to told nothing they could do provided txin etc, no support besides change password and your responsibility , shambles, avoid, they push you to join telegrams channels and don't police them , it's shocking

Game id : 937191384357950I am writing this to alert the public, online gaming community, and any potential players to STAY AWAY from BC.GAME. This platform and its integrated payment merchants are committing financial fraud by keeping user deposits and refusing to credit them to player accounts.I have been defrauded of a total of 26,000 INR across two separate deposit transactions where the money was deducted from my bank, but the merchant completely stole the funds.🚫 Details of the Fraudulent Transactions:Transaction 1: Transaction id : 612772589306Order id : F-1874383792692171103(August 24, 2026):Amount Lost: 5,000 INRStatus: Funds successfully deducted from my bank. The merchant claims the deposit was successful, but zero balance was added to my BC.Game wallet.Transaction 2 : Transaction id : 624677703642Oder id : F-1875251411177261597(September 3, 2026):Amount Lost: 21,000 INRStatus: High-value deposit stolen. Just like the first incident, the merchant pocketed the money, lies about completing the transfer, and refuses to credit my account.I was first trust on this but now I am in suicidal position due to this game and still hoping for my funds but I have lost my hope now and hope to live.

I am writing this final update to express my utter disappointment with BC.GAME.My original account (Platinum 69 status) suffered a severe security breach where an unauthorized third party managed to log in and request a permanent self-exclusion. Following the support's guidance, I was authorized to create a new account to resolve the issue.However, I am now stuck in an impossible loop:Blocked Identity Verification (KYC): I cannot complete the KYC on my new account because my identity documents are permanently linked to the closed account.​Refusal to Restore Status: Despite the years of dedication and huge volume required to reach Platinum 69, support now claims they cannot migrate my status because the old account is self-excluded — completely ignoring that the exclusion was triggered by a security breach on their end.Months of effort and high-level loyalty mean nothing to them. I refuse to waste any more time dealing with automated responses and evasive support. I am moving on to a reputable, professional casino platform that actually values high-tier players and respects basic account security. Total disappointment.

I have deposited money on 01/09/2026, 22:50:29 amount Inr 20000Order id : F-1875150876018667890I have summited the ticket from screenshot, video screenshot and bank statement with ticket no. 10113814. Inspite multiple complaints to lice support portal bc game is not interested to deposit this money in game. There is provision to give penalty bonus for delayed deposit. Mr. Steve you are the Owner of the company this how your team is harrassing.

BC.Game Has Not Credited My 3 Withdrawals – My Proof Is Being MisunderstoodI am facing an unresolved withdrawal issue with BC.Game. I have 3 withdrawals that have not been credited to my bank account, and despite providing video recordings and my bank statement, the support team is not properly understanding my evidence.My details:User ID: 21683977Username: irfan666Withdrawal Order IDs:* F-1871769075758034546* F-1871770571145089906* F-1871797183781812345I have already provided BC.Game with:* Video recording of my bank account* Video recording of my GPay transactions* Bank statement showing my transactions* Other supporting evidence requested by their teamThere is an important point that BC.Game support keeps misunderstanding:I have two payment applications/accounts available — J&K Bank’s MPay and GPay. I normally make my transactions through GPay, not MPay.My bank statement shows transactions from 27 July onwards, and my GPay transaction history also shows my transactions during this period. However, BC.Game keeps saying that they cannot see the transaction through MPay in the bank statement.Of course they cannot see the transaction through MPay because I did not make these transactions through MPay. I used GPay. I have already provided video proof of both my bank account and GPay transaction history to demonstrate this.I have explained this to BC.Game support multiple times, but they continue to repeat the same request instead of properly reviewing the evidence I have provided.I am not refusing verification. I am fully cooperating and providing every proof available to me. I simply want BC.Game to review the correct payment channel and correctly match my withdrawal transactions.I request BC.Game to have a human/payment-team review of all three withdrawal Order IDs and provide clear, verifiable proof of where the funds were sent, including the bank transaction reference/UTR or equivalent payment reference. If the withdrawals were not successfully credited, please investigate and return/reprocess the funds.I have evidence for my claim and I am willing to provide it again through an official secure channel.

I am a long-term dedicated Platinum 69 player (User ID: 2201502, username: takinaki). Over a year ago, my account was compromised by a third party who illegally requested a self-ban on my profile.​Back in April, support informed me that my case was being evaluated by the VIP and Security teams. However, four months have passed since then without any update, contact, or final resolution.​I refuse to create a new account and lose my high VIP progression. I am asking for an official human review by the security team to complete the identity verification and restore my legitimate account.

I am updating my experience with BC.GAME.My account ulfat2424 has been blocked since 14th August 2026 — that's 15 days now.I requested a withdrawal of 22 USDT and within 5 minutes my account was permanently locked. BC.GAME claimed "promotional abuse" but provided no evidence.Their recovery team is not replying to my emails. They replied publicly on Trustpilot saying "contact recovery team" — but privately they are ignoring me.They are giving false hope publicly while refusing to respond privately.I have filed a complaint with Curacao Gaming Authority.My advice: Do not deposit money on BC.GAME. If you try to withdraw, they will block your account. Many users are reporting the same issue.Their recovery team is not replying to my emails. They replied publicly on Trustpilot saying "contact recovery team" — but privately they are ignoring me.