Amonbet Casino - Player's self-exclusion request is ignored.
The player from the United Kingdom had repeatedly requested self-exclusion from the casino over 100 times in the past 6-7 months due to a gambling problem, having lost more than 10k. His requests had been consistently ignored by the casino. He also confirmed that he had passed verification in mid-February and that his account was still open, while the casino kept replying with promotional messages instead of processing the ban. We were unable to secure cooperation from the casino, which had a history of no reaction and failed self-exclusion cases, so the complaint was closed as unresolved and marked to negatively affect the casino’s safety rating.The player from the United Kingdom had repeatedly requested self-exclusion from the casino over 100 times in the past 6-7 months due to a gambling problem, having lost more than 10k. His requests had been consistently ignored by the casino. He also confirmed that he had passed verification in mid-February and that his account was still open, while the casino kept replying with promotional messages instead of processing the ban. We were unable to secure cooperation from the casino, which had a history of no reaction and failed self-exclusion cases, so the complaint was closed as unresolved and marked to negatively affect the casino’s safety rating. Written by TomasComplaint Specialist Submitted: 10 Aug 2026 | Unresolved : 19 Aug 2026Automatic translation:
