888 - Make their own rules! Refuse to cashout!
I requsted a cashout from 888 Casino on Net.<br>
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I received an email stating that I require to wager another $3906.00 to be able to cashout my requsted amount. As I know this is incorrect I contacted the live chat, but I will get to that later.<br>
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The story:<br>
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I have accumulated 809 comp points by playing Blackjack, in other words I have wagered 8090 on blackjack.<br>
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My wager requriement in total was 8000. 200$ deposit + 200$ bonus x 20 = 8000$ Im from a non restricted country and blackjack is a not a restricted game according to the terms and conditions which can be read here:<br>
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I contacted the live chat and here is the conversation:<br>
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My username is changed to (Me) and email adress and password is hidden from the chat<br>
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<span style="color: Red">Kathia has joined.<br>
(Me): Wager requriement<br>
Kathia: Welcome to 888.com Live Chat! We are glad to be of service. Whilst I try to locate your 888casino account with your given email address, please confirm the first 2 characters of your password.<br>
(Me): hi<br>
(Me): (hidden) my email<br>
(Me): (hidden) my 2 first characters of my password<br>
(Me): I tried to cashout but got an email that I have not completed the wagerreq.<br>
(Me): my wagerreq was 8000$<br>
(Me): I have accumulated 809 comp points.<br>
Kathia: please confirm the first 2 characters of your password.<br>
(Me): (hidden) my 2 first characters of my password<br>
Kathia: thank you<br>
Kathia: you still need to wager 3906<br>
(Me): how come?<br>
(Me): my wagerreq was 8000 I have wagered 8090 at least<br>
Kathia: what game are you playing<br>
(Me): according to my comp points<br>
(Me): Blackjack<br>
Kathia: certain bets on blackjack will not count toward the wagering requirement<br>
(Me): uhm<br>
(Me): where is that stated?<br>
Kathia: is part of our policy<br>
(Me): no<br>
(Me):
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(Me): not according to that bonus policy<br>
(Me): 9.Comp points accumulated via low-risk wagering in all versions of Wild Wheel, Roulette, Baccarat and Craps bets will not be calculated as a valid wager with regard to Casino-on-Net's Bonus Policy cash out requirements.<br>
Kathia: I am sorry is is not stated there<br>
Kathia: for example Placing minimum bets and relying on the house edge to only lose x amount of the bonus.<br>
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-To use the the double bet strategy when losing<br>
(Me): nothing about blackjack<br>
(Me): haha what<br>
(Me): forget it<br>
(Me): Im cashing out<br>
Kathia: you will not be able to cashout any winnings until you have meet the wagering requirement<br>
(Me): I have meet the requriements for god sake<br>
Kathia: I am sorry but that is not the case according to our system<br>
(Me): how come I have got 809 comp points then?<br>
(Me): if I get 1 comp points for evry 10 I bet.<br>
Kathia: the bets will count for the points but not for the wagering<br>
(Me): do I realy have to take this to casinomaister?<br>
(Me): you know you will lose, such a case.<br>
(Me): and be blacklisted.<br>
(Me): its rediculous.<br>
Kathia: I am sorry that you feel that way<br>
Kathia: but is our policy<br>
Kathia: Can I be of any further assistance to you today?<br>
(Me): there is no policy for this<br>
(Me): Casinomeister next. Will post your name there aswell so the manager can kick you out later.<br>
Kathia: I am sorry that you are not seeing it<br>
Kathia: Can I be of any further assistance to you today?<br>
Kathia: I have received no response from you for over 3 minutes. Would you like me to continue assisting in this issue or any other issues?<br>
Kathia has left.<br>
You are the only user in the session.</span><br>
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Can they realy do like this and keep their licence?<br>
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