My issue is with 777.com
My issue is with 777.com, 888 casinos sister site both owned by Evoke plc previously known as 888 holdings.I have had an account for quite a few years but recently they done me dirty.So basically they run a mega wish promotion where you have to place a deposit to spin a wheel which has a top prize of £10,000.I landed on this section of the wheel twice, the first time was on the 24th April 2026 and the second being 1st May 2026.I tried contacting them on the 24th of April but no matter how much I tried I couldn't get past their AI bot so eventually I gave up and couldn't exactly prove I landed on it other than trying to get in contact with them but because of this incident I made sure in future that I would screen record the promotion so I had proof should it ever happen again which it did on the 1st of May! Only difference is this time I got the screen recording showing me land on the £10,000 slot so literally video evidence.This time I was able to get through and actually speak to a live agent rather than their AI bot and after alot of back and forth contact I went through the sites investigation process and had to contact them after 8 weeks (this is the timeframe they have before they have to end their investigation) to get their final response which I did get.So like i said above there is alot of back and forth emails as well as live chats which I have screen shots of and the screen recording of me landing on it.For their final response they basically made out it was a technical issue to put it in short terms and offered me a good will gesture of £100 which I refused!Really disappointed at this as im sure anyone would be.So anyway after I got my final response and refused the £100 I opened a dispute with eCOGRA who is an ADR (Alternative Dispute Resolution) service that deals with this company, I originally tried to take the dispute out with IBAS who is another ADR service but upon trying I realized they no longer go through IBAS and instead use eCOGRA.I received an email from eCOGRA saying my dispute form has been received and a member of the ADR team will contact me within 7 days to request any additional information or evidence to support my claim so im patiently waiting for that email to send over my evidence.Really hopeful that eCOGRA will settle this dispute fairly and if that fails I will speak to my solicitor to see if I'm worth taking it to the small claims court.God knows how many time's these company's get away with this kind of stuff, it isn't right they make hundreds of millions yearly yet this kind of thing happens more regularly than you might think.
