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888 — player complaint #2384, 2026-07-10: bonus terms

888: a player complaint filed on 2026-07-10, about bonus terms. Published on Trustpilot. One of 187 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-07-10 Trustpilot Bonus terms

AVOID AVOID AVOID IN TOP 5 OF WORST CASINO EVER

This casino is most definitely in the top 5 of the most worst casino sites to deposit and gamble on. The custom service is outrageous theu use a stupid AI bot that honestly can not help you it's just got a certain amount of set replies to set questions. If you try to talk to a human it just ends the chat. If you do actually manage to get to talk to a real life person they are utterly rude they do not listen and you can honestly tell that they can not be bothered to help you with your issue they tell you to start the chat again with the AI chatbot as your problems will get resolved by that (so full of shit) I keep having issues with the 10 free monthly no deposit spins that all players get at the start of each month (they never show on my account) it's the same with any free no deposit spins i get like the 5 free spins they are supposed to show when log in to account but they never do. Over the past few months for any no deposit free spins offer I've been given I've had to spend days trying to get through to a human so i can get the spins manually applied the odd agent has actually listened and manually applied the spins while I've been on live chat with them but other agents have spoke to me very rude and told me they there is a has been a lot of issues with free spins not being added on people account and thag it's getting resolved and will be back up and running normally in a few hours i tried to explain this is a continuous issue i have each month with the monthly spins and every other day with the 5 free spins and I've explained that a agent manually applies them for me while on chat with me but that goes in 1 ear out the other as they tell me it's impossible for them to get manually applied as a report has to be done and has to get looked into by someone higher and they then make the decision about the spins and if to apply them.. (That is total bullshit) i tell the agent i can screenshot all my previous live chat conversations to prove agents can manually apply my bonus as long as i can show a email that states I've been given the bonus.. One i say that to a agent they then tell me I'm being ridiculously impatient and i need to have respect at how much work they have to deal with and that i am not the only customer and have to be patient and if i don't want to wait they will happily delete my account for me. Then they end the chat on me. I'm really peed off at how they treat their customers. They are happy to take your money left right and centre but when it comes to paying out to you or actually giving you the freebie they have said you have got. Well then they are a utter joke then they treat you like dirt and will have no issues blocking your account if you question them or if you don't agree with them.. Honestly people do not sign up to this site. Or better still if you do have a site then make sure you have taken and received all your money from them then go and permanently delete you account with them there is loads more really good sites that give lots of good freebies that have very low wagering or even no wagering at all.. Just google UK slot site casino with free no deposit bonuses and low wagering it will give a long list of decent ones.. Just make sure to get rid of 888 and never bother with them again. You may be someone that hasn't currently had any issues if that's the case then be warned as the bad treatment will soon arrive from them and once it does it will not stop.. AVOID!!! AVOID!!!! AVOID!!!

Complaint data

Case number
#2384
Filed
2026-07-10
Status
Status unknown
Category
Bonus terms
Place among complaints about 888
131 of 187 by date, newest first
Source
Trustpilot — original ↗
Text
695 words, as published

All 187 English-language complaints about 888 — as a list by date; the summary, statuses and disputed sums are on the operator page.

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