Unable to receive SMS OTP for withdrawal
Reason: Delayed payment
Hello AskGamblers Team,I am writing to seek your help regarding an issue with my casino account. I have successfully deposited money on this platform more than five times without any issues. However, today, when I attempted to make a withdrawal first time, I was unable to receive the required SMS verification code on my registered mobile number.Amount held 3790inrPlease note that my phone number is active and fully functional for incoming messages. Additionally, I noticed that my personal profile section on the website has changed; it now only displays my Email ID and Gaming ID, while other details like my registered phone number—which were previously visible—are no longer shown.I have already contacted customer chat support, but they failed to provide a satisfactory response or solution. This situation is causing me a lot of stress, and I request your intervention to help resolve this issue so I can proceed with my withdrawal.upon contacting customer care chat they are saying that email code will be provided but when applying for withdrawal it still ask for code sent to phone number which nevers comesAccount Details:Gaming ID: [1559360697]Registered Email: [ removed and sent to the casino]Registered Phone Number: [removed]Thank you for your assistance.
