Cashback Issue
Reason: Bonus not given
I've been a VIP Golden at 1xbet I've lost a significant amount of money, and I've been trying to claim a cashback bonus but instead when I try to claim it, it says "Maintenance underway" everytime I try to claim it.It's been 4 weeks since i haven't received my bonus and I'm pissed about it. I do really hope you will fix this issue.
--- Ответы в треде ---
AskGamblers • Support Team 2 days ago Dear @zeuswa04,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
1xBet Casino • Representative 2 days ago Hello, Please be informed that the cashback section should now be operating normally. If you have not yet done so, we kindly ask you to try submitting the cashback request again. If the issue is still occurring, please provide your Game ID so that we can check the situation from our side. At the moment, we cannot identify the player’s account from the information provided in this complaint, and therefore we are unable to verify whether the cashback has already been claimed or processed. Thank you for your cooperation. Best regards, 1xBet Team
zeuswa04 • Philippines 5 days ago This is what I saw. Still no claim Cashback.
1xBet Casino • Representative 1 week ago Hello! If your cashback is currently unavailable, it may be because not enough time has passed before you can request it, or because your gaming activity is not yet sufficient for a positive cashback calculation. For Levels 1–7 (Copper–Diamond), cashback is calculated based on your overall gaming result since your last cashback payment: (Total bets − total winnings) × cashback percentage. For example, if you wagered €1,000 and received €700 in winnings, the difference is €300. With a 5% cashback rate, your cashback would be €15. Please note that cashback is not simply awarded for every bet. If your total winnings are equal to or higher than your total bets, there is no positive difference, so no cashback will be available. To request cashback on the last day of the calculation period, your balance must be €2 or less. Bets placed within 24 hours before the cashback request are not included in the calculation. We recommend continuing to play and checking your cashback status regularly, as the amount is dynamic and updates based on your gaming activity. Best regards, 1xBet Team
