1xBet — player complaint #33146, 2026-09-05: other

Reason: Software glitch Account ID: 1411924577Ticket Reference: TPQ-44918Game Provider: Spribe (Aviator)Disputed Amount: 663.30 EUROn August 5, 2026, I experienced a technical currency conversion error while playing Aviator by Spribe on 1xBet. I contacted the game provider Spribe directly, and they conducted an official investigation. Spribe provided me with detailed technical logs confirming that there were no errors on the game provider’s side, and that the funds (663.30 EUR) were processed correctly in units, but miscalculated by 1xBet’s internal system during currency conversion.I forwarded all official proofs and technical logs from Spribe to 1xBet support 12 days ago (Ticket TPQ-44918). Despite receiving full proof from the software developer, 1xBet support keeps ignoring the facts, sending automated replies that the issue is "under investigation," and refusing to perform a manual balance adjustment.It has been 19 days since the incident, and 1xBet is unreasonably withholding my funds. I ask AskGamblers to assist in escalating this issue to 1xBet representatives so they can perform a manual balance credit of 663.30 EUR. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. ahmadzodamuhammadrasul7777 • Tajikistan 3 weeks ago Hello AskGamblers Team, I confirm that the full amount of 7,136.23 TJS has been successfully returned to my gaming account balance. Thank you very much AskGamblers for your mediation and quick resolution! The case can now be marked as resolved. AskGamblers • Support Team 3 weeks ago Dear @ahmad­zod­amu­ham­mad­ras­ul7777,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1xBet Casino • Representative 3 weeks ago Hello, We would like to confirm that the amount of 7,136.23 has been returned to your gaming account on 8 September 2026 at 11:52:13 (UTC+3) due to a technical error. Please check your gaming balance accordingly. Best regards, 1xBet Team