Dear 1xBet Support,
Dear 1xBet Support,I am requesting an urgent escalation of my unresolved deposit issues.My 1xBet ID is 74138779, and I have been a 1xBet customer for more than 10 years. During this time, I have deposited and spent millions of birr through your platform. Given my long-standing history with 1xBet, the level of service I am currently receiving is extremely disappointing and unfair.I made the following deposits through the available local payment methods, and immediately after each transaction I provided the required and valid payment receipt:ETB 5,000 – CBE Bank FAST – 21/09/2026 – Query №22654505ETB 10,000 – Telebirr – 19/09/2026 – Query №22565000ETB 4,000 – CBE Bank FAST – 01/09/2026 – Query №21591878The deposits were initially rejected/marked as unsuccessful despite the fact that I had actually transferred the money. I submitted the requested receipts as proof. After that, I was asked to provide a video recording of my banking application showing the transaction, which I also provided.Despite complying with every request and repeatedly contacting customer support through live chat, my issues remain unresolved. I have been repeatedly told to wait, without receiving a clear explanation, resolution, or timeline. One of my queries has even remained unresolved for more than 24 days.I want to make it clear that I am not asking for anything unreasonable. The money was transferred, I provided valid proof, and I have provided the additional verification you requested. I simply want the deposits to be properly investigated and credited to my account, or for a clear explanation to be provided if there is a legitimate reason they cannot be credited.After being a loyal customer for more than a decade, I do not believe it is reasonable to keep my money unresolved for weeks while repeatedly asking me to wait.Please escalate these cases to the relevant payment/finance department immediately, review the receipts and banking video I have already submitted, and provide me with a concrete resolution.I would also appreciate a clear explanation of:1. Why these deposits were rejected despite the money being transferred.2. Whether my submitted receipts and banking video have actually been reviewed.3. The current status of each of the three queries.4. When the missing funds will be credited to my 1xBet account.I have been patient for a long time, but this situation has gone far beyond what is reasonable. Please treat this as a formal complaint and escalate it rather than simply asking me to wait again.Regards,1xBet ID: 74138779
