1xBet — player complaint #25298, 2026-09-19: other
1xBet: a player complaint filed on 2026-09-19, about other. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
My VIP Cashback has been unavailable for one week.I contacted customer support three times by phone. Every time I received exactly the same answer: “It is a technical problem and our technicians are working to fix it as soon as possible.”After one week, the cashback is still unavailable, and they still cannot provide even an approximate date for when it will be fixed.If this is genuinely a technical problem, I understand that technical failures can happen. But after one week, repeatedly saying “as soon as possible” without providing any timeframe is extremely frustrating, especially when this concerns a VIP cashback benefit.1xBet, please give your customers a concrete explanation and timeframe.
