1xBet — player complaint #15022, 2026-07-10: withheld payouts

The player from Israel had deposited $1,850 into his 1xbet account but could only withdraw $622, which was then blocked pending verification. He had submitted all requested documents but had not received a response for over a week. The casino had then demanded an impossible medical certificate to prove he had no gambling addiction, leading him to believe this was a tactic to avoid paying his withdrawal. We intervened by requesting the casino to provide regulatory justification for this demand and urged them to complete the verification and release the winnings. The casino responded that the account had been restricted due to the player’s own acknowledgment of gambling addiction and confirmed that the full balance had been returned. As the player did not respond further, the complaint was then closed.