1win— player complaints: 115 in English

Zero rtp site ! 10 times deposit and still lose . Never play here guys ! NEVER EVER . they controlled everything . rubbish site

I am unhappy because of the 1win token project which I believe mirrors the actual image of the overall 1win system. I spent months playing at their telegram mini game they kept giving me points as my share of the airdrop, I completed all their tasks including deposits on the 1win.com account ( I did it several times to get more rewards of the 1win token ).Yesterday they did an AMA live on TG i saw a reply to one of the costumers qstn that says : " you are not eligible for the airdrop " , though he has balance and same situation as me ! I contacted support they said the same : eligible. I asked why ? They said MAYBE because I didn't not complete all the requirements, which was not listed as requirements but ( ways to earn points ).So 6 months of my life wasted because of this. And I don't even know what requirement I did not complete. They blocked me from their support channel because I said : I feel like I have been scammed !

SCAM WARNING! 1win.com is a CRIMINAL OPERATION.Player ID: 357422767I won 8000 AZN. On 18.04.2026, 1win CANCELLED my 3x1500 AZN withdrawals.SCAM WARNING! 1win.com is a CRIMINAL OPERATION.Player ID: 357422767I won 8000 AZN. On 18.04.2026, 1win CANCELLED my 3x1500 AZN withdrawals.UPDATE 03.05.2026: 1win LIED in their public reply to this review.1win claims "successfully processed and completed" - This is FRAUD. Bank statement 18.04.2026 to 03.05.2026 = 0 AZN received from 1win. I challenge 1win: Post the SWIFT code or crypto TX hash here PUBLICLY. You can't, because you STOLE the money.PROOF 1win is lying:1. They said "payment system rejected" but their site showed "Cancelled by 1win" 3 times. Screenshots sent to MGA.2. Trustpilot AI itself confirms: "most reviewers funds never arrived". 1win is a proven thief.LEGAL ACTION ACTIVE:- MGA investigating 1win for brand abuse + theft of 8000 AZN. Case ID incoming.- Casino.guru Complaint #15926447 - Their "HIGH" safety rating will become "SCAM" in 7 days.- Azerbaijan Cyber Police report filed for theft.FINAL DEMAND to 1win: Pay 8000 AZN to card ****1234 in 24 hours. Player ID: 357422767If unpaid: MGA will fine you 50,000 EUR + blacklist. You lose millions in new players.I will NOT remove this 1-star review until money is in my bank.Every day unpaid = I post this on 10 more forums. DO NOT TRUST 1win.Then on 23.04.2026, 1win support LIED to me: "We paid you 8000 AZN". PROOF OF LIE: 1win's own "Withdrawal History" shows NO 8000 AZN payment exists. I received 0 AZN. This is organized fraud.ILLEGAL: 1win displays Malta Gaming Authority logo on their site. MGA CONFIRMED 1win has NO LICENSE. This is criminal misrepresentation.MONEY LAUNDERING: 1win uses illegal card-to-card transfers via personal bank accounts.I reported 1win to MGA and Curaçao eGaming to REVOKE their license. I also filed complaints with CasinoGuru.DO NOT DEPOSIT. DO NOT TRUST. 1win steals winnings and lies about payments.DEMAND: 1win must be BLACKLISTED and SHUT DOWN.

Unable to withdraw in that casino apparently....SCAM CASINO STAY AWAY!!!!!!Win a lot but unable to withdraw and then when you discuss it with them they don't help at all. Just stay away don't let them steal your money!

My email change request has been pending for several days.My phone number is verified, and I have already submitted all required documents and details multiple times. Despite this, every new support agent asks for the same information again.Initially, I was clearly told that the email update would be completed within 24 hours. However, after the 24-hour period passed, different agents started giving different explanations—some saying to wait, others saying they don’t have an exact timeline.There is no clear update, no confirmation, and no accountability—only repeated “please wait” responses.This is very disappointing and unprofessional support behavior. I request proper escalation to a supervisor and a clear resolution timeline instead of contradictory replies.Case / Ticket ID: 617528Account ID: 328284470

My 1win gaming account with ID 54715166 was declared as a Bitcoin win in June 2025, but despite multiple clear confirmations from 1win, the prize has still not been credited. The win occurred between midnight of June 20 and around 2:00 a.m. on June 21, 2025, while I was using 1win from Chennai, Tamil Nadu, India. After this win, I received many confirmations from 1win’s official channels. Through live chat support, several agents, including Aarya, Anisha, Marina and James, congratulated me, confirmed my win and stated that the team was working to credit the amount. My personal manager at 1win, named Diksha, also confirmed my Bitcoin win in WhatsApp chats, with her number visible in the screenshots, and told me that the win would be credited shortly but that it was only delayed because the amount was huge. I have documented all these messages as proof, including the agents’ names, IDs and my gaming ID mentioned along with the confirmations, and I have saved all of these chats as screenshots and PDF files. In email, they initially wrote that the issue would be resolved and that I should not worry, but after that they stopped responding and ignored me.. On July 23, they suddenly informed me that I had not won one Bitcoin but only 10 1win coins, without providing any proper proof or explanation for this change. However, even after this date, I still have clear written confirmations from 1win in August, on September 18 and on November 25 that again state I have won the Bitcoin, and they are now refusing to answer or explain why they are not honouring these later confirmations. They also tried to demand additional conditions that were never mentioned anywhere for this win or for my previous wins, and I find it very unfair that they now try to impose new requirements after the fact. I consider this behaviour to be cheating and extremely unfair. My expectation from 1win is simple: I want them to honour their own written confirmations and immediately credit the full Bitcoin win that they officially confirmed multiple times, without adding new or unjustified conditions. I have screenshots and screen recordings from my login into my account through to the official 1win chats clearly confirming my Bitcoin win, and if they refuse to accept these official proofs from their own system, I do not understand on what logic they can accept separate Bitcoin screenshots that they never even mentioned in the first place

I requested a withdrawal from my account, but the transaction has been pending for longer than expected. No clear reason or timeline was provided, and the status has not changed for several days. I contacted customer support and received only general responses without specific details. I am not disputing the outcome of any bets. My concern is related only to the withdrawal processing time and the lack of clear communication. I would like to receive either the processed payout or a clear explanation of the delay and the expected resolution timeframe.

1win marked my ₦5,000 withdrawal as successful, but the money never reached my bank account.My bank confirmed non-receipt, and my statement shows only one successful withdrawal out of two made the same day. After submitting proof, 1win stopped responding.Very disappointing experience.

I have been waiting for my withdrawal for 5 days, and my winnings are still not paid. This alone is unacceptable. What makes it even worse is the so-called customer support.Support agents only join the live chat once every two hours and then automatically close the chat after just one minute, without solving anything or providing any real explanation. Every time I contact them, they create a new ticket, but nothing is ever resolved.This behavior is extremely suspicious and shows a complete lack of transparency and respect for customers. At this point, it looks like the platform is deliberately delaying payments and avoiding responsibility, which strongly suggests fraudulent activity.I strongly warn everyone: stay away from this site. Do not deposit or play here unless you are prepared to lose your money.Updated result 23 December : My withdrawal request created on 18 December rejected by 1win after 5 day. They called me & force me delete my review on TrustPilot. If i remove my review they will send my payment. I will not remove my review & i publish my experience here. 1win absolutely scam & fraud company! User ID: 40470056

1WIN = VoleurCe sont des voleurs, dès que vous gagner un peu d’argent il bloque la connexion à votre compte et ne réponde plus au mail. Ne faite pas confiance à 1WIN vous n’en sortirez jamais gagnant financièrement, en voici une preuve.« Hello!Our security service has carried out a comprehensive and objective check regarding your game account (mymail) and, based on its results, we report the following.At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.Thus, in accordance with the violation of clause 9.7. game account (mymail) has been blocked and cannot be restored.Please note that upon re-registration, your game account will be blocked without prior notice.«

useless support that do not solve any issue with my second deposit not credited.ID: 313172107.The support say that my info not match but i try to explain that info was enter mannually. But still show not credited.I will not change my review until it show as credited the deposit of may.Mercado PagoEn proceso+24.187,00 ARS22 de mayo de 202514:32

I am writing to submit a formal complaint against the betting platform 1WIN, as I have experienced what I consider to be an unfair and completely unjustified issue regarding one of my bets. I placed a bet that was clearly and unquestionably a winning bet, yet 1WIN decided to mark it as “cancelled.” As soon as I noticed the issue, I contacted their support team through email, live chat, and their official Telegram channel, providing multiple pieces of evidence, including screenshots, that clearly show the bet should have been settled as a win. The bet (ID 174556477) in question was placed with a Handicap 0 (equivalent to Draw No Bet) on the away team. The match ended 2–3, meaning my selection clearly won. However, instead of being settled as a winning bet, it was refunded. Theirr support team (both in chat and telegram) stated that Handicap 0 results in a refund even my selection has won, but this is only applicable when the match ends in a draw. If the selected team wins, the bet must be settled as a win. In this case, my selection won the match, so the settlement should be updated accordingly. Instead of addressing the evidence, their responses were dismissive, unrelated, and often simply untrue. At no point did they provide a valid explanation for cancelling a bet that was evidently won. Shortly after insisting on a fair resolution, 1WIN restricted my account, preventing me from placing any further bets. Because of this limitation, I was forced to withdraw my remaining balance, as the account was essentially unusable. This restriction appears to be retaliatory simply because I requested justice for a legitimate winning bet. The amount owed to me is €115, corresponding to the cancelled winning bet. I have all screenshots, proofs, and full documentation available and can provide everything upon request. I believe their actions are unacceptable and go against the principles of transparency and fairness that any betting platform should uphold. Please let me know if you need any additional information.

I advise you to stay away from 1win. I joined them as a deposit and withdrawal agent for clients. They created a player account for me so I could fund it and then top up my 1win wallet. All the accounts were activated with a copy of my passport and ID card. Surprisingly, I topped up a player account with 36 USD, but I couldn't top up my 1win cash wallet. I contacted support, and their support was terrible; they didn't answer, and even when they did, it was useless. Support told me to contact the security team. I contacted the security team, and they asked me for a copy of my ID card, even though they created the account and I sent them a copy when I created it. I sent a copy to the security team, and then, to my surprise, they suspended my account, claiming I violated their agreement. They created the account themselves, and I don't have another account with the company, and I haven't even used this account. I want to tell you that this is a childish company. I've been working with 1xbet for two years, and this has never happened to me with them.

Suddenly, I started receiving a lot of casino-related phishing emails. Curious about why this was happening, I checked my email address in security-related databases. It turned out that my email had been registered on a casino website.Obviously, the unprofessional and incompetent people running that site didn’t bother to verify email addresses, allowing someone else to register mine. They didn’t even notify me, so I had no way to inform them that this was a mistake.To make matters worse, these same careless people apparently exposed their user data to hackers - so my email ended up in the wrong hands. Now I’m being bombarded with scam messages.My advice? Ignore this casino completely.

Hi, my account was closed due to a breach of an article. I have sent multiple emails across this past week and I have not received any response, only that I should send an email from the email of my account which is this email so I don't know why I was told that. I have done nothing wrong on my account, I made a withdrawal, completed verification as requested and then my account was closed. Under that article, it says that the deposit should be given back to the player and the winnings confiscated. But I haven't received any answer regarding the withdrawal of those deposits. I'm going to have to make complaints on casinoguru and askgamblers because you're not responding to any of my emails... my id is 32973025

scam and fraud they stole me they cut money from my card but didn't put it in the account customer services is useless

I played for 4 months and won 7,000 euros on football bets, but then the maximum bet was cut and I was no longer allowed to place bets. I do not recommend 1 WIN to anyone who earns money from betting!!

Dear 1win, please don’t reply again with your standard Clause 9.7 message. I am not disputing the account closure — I accept that my account is blocked. My complaint is only about my pending withdrawals. Here are the facts: - My account (Game ID: ▇▇▇▇▇▇▇▇, email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇) was closed under Clause 9.7. Fine, I accept that. - But before the closure, I had already submitted withdrawal requests for my deposited funds in INR. - Those deposits were 100% wagered (as required under Clause 16.13). - My KYC was completed and approved (I have your email confirming that withdrawals were available). - According to Clause 20.1.3 of your own Terms & Conditions, once a withdrawal request is filed, the balance must be repaid unless the deposits themselves are fraudulent. My deposits were legitimate, and you have provided no proof otherwise. Despite this, you are refusing to process my pending withdrawals. Instead, every time I contact you, you copy-paste the same Clause 9.7 response — ignoring the fact that I am not asking for unwagered wallet funds or account reopening, only for the pending withdrawals that I am rightfully entitled to. 💔 I am a middle-class man, and the 7 lakhs INR I deposited were my life savings. Blocking my account is one thing, but keeping my rightful withdrawals — after KYC approval and full wagering — is completely against your own Terms & Conditions. ⚠️ This is scam behaviour. Players, please be careful — even if you follow all of 1win’s rules, they may still block you and keep your money. I am escalating this case to the Curaçao Gaming Authority, Casino Guru, and AskGamblers, and I will continue to warn others until my pending withdrawals are released.

I am extremely disappointed with 1win. My account (Game ID: 74543668, was recently closed under Clause 9.7 of their Terms & Conditions, which they claim relates to fraudulent activity (multi-account, bots, arbitrage, etc.). While I accept their right to suspend my account, they are unfairly withholding my pending withdrawals, which are my own deposited funds in INR, not winnings or bonuses.Here are the facts: • I deposited funds in INR and fully complied with their rules. • I wagered 100% of those deposits as required under Clause 16.13. • I completed full KYC verification, which was approved (I have the email proof confirming that I could proceed with withdrawals). • I submitted withdrawal requests before my account was closed, yet these remain unprocessed. • According to Clause 20.1.3 of their Terms & Conditions, once a withdrawal request is filed, the remaining balance “shall be repaid to the client” unless deposits themselves are fraudulent. My deposits were fully legitimate, and no proof of fraud has been provided.There is also 187,363.76 INR left in my wallet which represents deposits not yet wagered. I am not asking for that amount, as I respect the wagering requirement. I am only asking for the release of the funds that were fully wagered and requested for withdrawal before closure.1win’s refusal to process my pending withdrawals directly contradicts their own Terms & Conditions and fair gaming practices. I will continue to escalate this matter through Casino Guru, AskGamblers, Curaçao Gaming Authority, and social media until my case is resolved.⚠️ Players, be warned: if 1win can ignore their own rules in my case, they can do the same to anyone.

On **August 30, 2025**, I requested a withdrawal of **R$ 2,250.00** via PIX on the **1win** platform. Until now, the payment has **not been processed**. All my previous withdrawals were **instant**, which showed the platform’s quality and efficiency. Unfortunately, this time the process has failed. The support team initially told me to wait **48 hours**, which I did. However, even after that time, the withdrawal remains **pending**. On **September 1, 2025**, I contacted support again. Instead of solving the issue, they simply extended the deadline for another **7 days**, without providing a clear explanation. This situation raises serious doubts about the **credibility and transparency** of the casino. This is a **simple issue to fix**, but the company keeps delaying instead of resolving it. I kindly ask for my withdrawal to be **processed immediately**. - **Player ID:** ▇▇▇▇▇▇▇▇