1win: a player complaint filed on 2026-07-16, about other. Published on Casino Guru. One of 229 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
The player from Ethiopia, a new user on 1win, faced issues with two deposits of 150 ETB each that had been deducted from her wallet but not credited to her game balance. Despite providing payment evidence and receiving only automated responses from support for over a week, the issue remained unresolved. We advised her to contact her payment provider, as the transaction investigation could take up to a month and the casino had limited control over such cases. After she stopped responding to our follow-up messages, we closed the complaint for now.
