1win Casino— player complaints: 90 in English

The player from Brazil had a blocked account with 1Win, preventing her access to BRL 972. She requested the reason for the block and sought the return of her funds, offering to cooperate with any required identity verification or documentation. She said she had already completed verification and that the balance came from sports betting, including a free bet from a deposit promotion. We closed the complaint because we could not properly assess the casino’s investigation or determine whether the account block and withholding of winnings were justified.The player from Brazil had a blocked account with 1Win, preventing her access to BRL 972. She requested the reason for the block and sought the return of her funds, offering to cooperate with any required identity verification or documentation. She said she had already completed verification and that the balance came from sports betting, including a free bet from a deposit promotion. We closed the complaint because we could not properly assess the casino’s investigation or determine whether the account block and withholding of winnings were justified. Written by KristinaComplaint Resolution Center Team Lead Submitted: 05 Oct 2026 | Closed : 06 Oct 2026Automatic translation:

Reason: Delayed payment On 15 September 2026, I initiated an Instant EFT withdrawal of R500 to my Capitec Bank account from my 1win profile ​On 1synchronous status displays "Successful", but the funds have never reflected in my bank balance. I verified this with Capitec Bank's clearing department; after searching their incoming system using the reference number provided, Capitec confirmed that no incoming transaction instruction exists on their backend.​I have submitted multiple internal support tickets with 1win, but they have remained stuck in 'In Progress' for over 72 hours without any meaningful update or finance trace.​Attached are my official Capitec bank statement covering 15 September 2026 to present proving non-receipt, alongside screenshots of the 1win cashier screen and my open support tickets.

Reason: Delayed payment I am submitting a complaint regarding repeated withdrawal failures on my 1win.com account.I have approximately $20,000 in total between my gaming balance and withdrawal requests. I have made multiple attempts to withdraw my funds through Interac e-Transfer, but several withdrawals have been cancelled or rejected and returned to my gaming balance.I have contacted customer support numerous times. I have repeatedly been told to wait 24 hours, that my requests have been escalated to specialists, and that the issue is being reviewed. Most recently, support advised me to wait for an email from the security team, but my withdrawals continue to be cancelled.I am requesting that 1win provide a clear written explanation for these cancellations, identify any verification requirements that remain outstanding, and process the legitimate withdrawal of my remaining balance.I can provide screenshots of my account balance, withdrawal statuses, and customer support conversations as evidence.

The player from Chile has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Chile has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Oct 2026 Automatic translation:

Reason: Amount not credited I am filing this complaint against 1win Casino regarding an uncredited deposit under support ticket SPP-1918084 and a systematic pattern of unannounced multi-day payment holds on my account.On September 24, 2026, I initiated a deposit transaction. The funds were successfully debited from my personal bank account, but the payment failed to credit to my 1win player balance. I immediately opened an appeal and submitted complete verification documents, including official bank transfer statements proving that the money successfully left my account.Despite providing all required proof, my deposit remains missing after more than 48 hours. When contacting support and my assigned personal manager, I receive only generic, automated responses stating that the standard processing timeframe is up to 72 hours or that specialists are working on it, without providing any concrete updates or timeline.This is not an isolated incident. Every time I make a deposit on this platform, the funds are repeatedly delayed and held for 3 to 6 days before being credited. During previous occurrences (e.g., ticket SPP-1738081), the funds were eventually released without any request for additional verification or explanation of a genuine error, indicating an unnecessary delay mechanism rather than a standard verification process.Holding user funds for days after a confirmed bank transfer without clear justification or resolution is unacceptable. I am requesting that AskGamblers intervene to assist in:Immediate manual processing and crediting of my pending deposit under ticket SPP-1918084.A formal explanation regarding why my account experiences recurring 3 to 6 day deposit holds on valid transactions.

Reason: Delayed payment Title: 1Win Withdrawal Pending for 10 Days – Still No PaymentI am a VIP member of 1Win, and my withdrawal has now been pending for 10 days.My User ID is 68833401.Despite my VIP status, I have contacted 1Win customer support many times, but I keep receiving the same response telling me to wait. I have not been given a clear explanation for the delay or a specific date when my withdrawal will be processed.After 10 days, I still have not received my money.I am asking 1Win to process my pending withdrawal and release my funds as soon as possible.If the payment is completed, I will update this complaint and confirm publicly that the issue has been resolved. --- Ответы в треде --- 1win Casino • Representative 1 day ago Hello! Thank you for providing such a detailed description of the situation. Please let us know if you have a second gaming account on our platform - this will help us locate your payment more quickly. metemermergayrimenkul1 • Turkey 4 days ago 35,000 TRY Deposit Missing – Funds Debited but Not Credited to My 1Win Account My 1Win Player ID is 68833401. On 27 September at 03:13, I deposited 35,000 TRY from my Ziraat Bank account into my 1Win gaming account. The 35,000 TRY was successfully debited from my bank account, but the money has not been credited to my 1Win account. What makes this situation even more concerning is that 1Win customer support claims that they do not recognize or have the bank account to which the payment was sent. However, I have clear evidence of the transaction. I have the official bank receipt, screenshots, and the recipient's full name and IBAN details that were provided to me during the deposit process on 1Win. I did not randomly transfer money to an unknown bank account. The recipient information and IBAN were provided during the 1Win deposit process, and I made the payment according to those instructions. Therefore, I can clearly document where the 35,000 TRY was sent and prove that the transaction was made for the purpose of depositing funds into my 1Win account. I request that 1Win immediately investigate this transaction and credit the missing 35,000 TRY to my gaming account. If this issue is not resolved, I will continue to pursue the matter through relevant complaint and review platforms and provide all available transaction evidence where appropriate. I expect this payment to be investigated and the issue to be resolved as soon as possible. 1win Casino • Representative 1 week ago Hello, Thank you for reaching out, and we understand your frustration after 10 days without a clear update, especially as a VIP member. To look into your case properly, could you please confirm the date, time, and amount of the pending withdrawal? Once we have these details, we'll escalate your case to the relevant department for a prompt review. AskGamblers • Support Team 1 week ago Dear 1win Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.

Reason: Amount not credited ID 367295462On two separate occasions, I made deposits, and the amounts were successfully deducted from my payment method. However, both transactions were subsequently shown as “Cancelled” in my 1win account, and the funds were not credited back to my account.I contacted 1win Support and submitted appeals regarding both transactions. The appeal/ticket numbers are:* SPP-1842627* SPP-1823473I have already provided the necessary information and evidence to 1win, including proof that the amounts were deducted. However, approximately 72 hours have passed without receiving a proper resolution or response regarding either transaction.I am therefore requesting assistance in resolving this matter and recovering the two amounts that were deducted from me.I can provide screenshots and transaction/payment confirmations showing the deductions, as well as screenshots of the cancelled transactions and my communication with 1win Support.I would appreciate it if AskGamblers could review my complaint and assist me in obtaining a clear resolution from 1win.Thank you for your assistance. --- Ответы в треде --- AskGamblers • Support Team 3 days ago Dear @lulu1,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1win Casino • Representative 3 days ago Hello, Thank you for contacting us, and we're sorry for the inconvenience. We've checked your deposits, and both of them have been credited to your account: SPP-1842627: deposit of 500 EGP made on September 19 at 01:32, credited on September 25 SPP-1823473: deposit of 200 EGP made on September 17 at 17:56, credited on September 23 If you have any other deposits that haven't been credited, please send us the payment receipt, and we'll check them right away. lulu1 • Egypt 6 days ago No the funds didn’t reflect to my account It shown as successful but doesn’t shown AskGamblers • Support Team 6 days ago Dear @lulu1,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.

Reason: Delayed payment I am submitting this complaint regarding two pending withdrawals from my 1win account totaling CLP $6,000,000.Both withdrawals were requested on September 18, 2026 at 17:44:Withdrawal 1: CLP $1,500,000Withdrawal 2: CLP $4,500,000Total: CLP $6,000,000Both transactions have remained in the same status: “Under review – Transferring payment for processing.” More than 48 hours have now passed without the withdrawals progressing to the next stage or the funds being paid.I contacted 1win support requesting a clear explanation regarding the delay. However, instead of addressing my pending withdrawals, I received a generic response stating: “Your game account is working normally.”This does not answer my complaint. My account functioning normally is not the issue. The issue is that CLP $6,000,000 in withdrawal requests remain under review without a clear explanation or payment date.I am fully willing to cooperate with any legitimate verification procedure required by 1win. If additional verification or documentation is required, I ask 1win to clearly inform me what is needed and provide me with a secure method to submit it.I respectfully request AskGamblers' assistance in obtaining:Processing and payment of my two pending withdrawals totaling CLP $6,000,000.A clear explanation from 1win regarding why both withdrawals have remained under review.Confirmation of whether any verification or documentation is required from me.A concrete update regarding when my withdrawals will be processed.I am attaching screenshots showing both withdrawals, their amounts, creation date and time, and their current “Under review” status. I am also attaching the response received from 1win support.Thank you for your assistance in resolving this matter.

Reason: Delayed payment I withdraw ₹5000 from 1win but not received any funds with in 1win transaction history shows successful. It’s more than 4 days they are not responding and give money. Everytime they say wait and afterwards another one come and said same thing. I already give them everything as said and I created appeal. It’s give me ticket for my issue and then after 1hours ticket showing it’s successful and resolved but in reality nothing has happened. I didn’t getting any thing. I give them bank statement screenshot they ask for PDF and then asked for screenshot very frustrating GAME ID :- ID 71165560 --- Ответы в треде --- 1win Casino • Representative 1 day ago Hello! To move forward with the check, could you please send us a screenshot of the request you opened with your bank? Any other written confirmation from your bank's support that the funds weren't received will also work. This will help us trace the payment and get back to you with an answer sooner. Thank you for your cooperation. sk321 • India 3 days ago Bank call me regarding transaction when I send email about missing funds and they said sir you can check through bank statement and I said it will not showing any receiveing transaction of ₹5000 they said sir wait a min I will check and get back to you and after that she said sir this payment is reversed to sender as transaction has been failed from the side of sender if you don’t believed what I say I attached a screenshot of mail to bank from my side 1win Casino • Representative 4 days ago Hello! Thank you for providing the statement. To proceed, please send us a screenshot of the response from your bank’s customer support confirming that this amount was not received. We need this document to initiate a re-verification of the transaction with the payment provider. As soon as we receive the screenshot, we’ll immediately begin working on the issue and get back to you with the results. sk321 • India 1 week ago Hello 1win I didn’t receive any amount how it’s shows successful I can provide you bank statement from 1st day of month to till now you can check again if you want. if you already send withdrawal to my bank account show me transaction receipt including time date and name

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Sep 2026 Automatic translation:

The player from Indonesia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Indonesia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 27 Sep 2026 Automatic translation:

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 23 Sep 2026 Automatic translation:

Reason: Delayed payment I am filing a complaint regarding a delayed/failed withdrawal from 1win.1win processed my withdrawal by bank transfer, but the transfer was never successfully received in my bank account. The security code required by the bank to accept/complete the transfer was never sent to me. Because I never received this code, I was unable to accept the transfer.The funds have therefore never reached my bank account, even though the withdrawal was processed by 1win. I have contacted 1win regarding this issue, but the problem has not been resolved and I still have not received my money.I am requesting that 1win investigate what happened to the transfer and either resend the payment correctly or return the funds to my 1win account so that I can withdraw them through an available method.I can provide screenshots and other evidence showing the withdrawal status, my communications with 1win, and the issue with the missing security code. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. camiluzantonia • British Columbia 1 week ago 1win already made the transfer yesterday. Thank you very much for your help. AskGamblers • Support Team 1 week ago Dear @camiluzantonia,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1win Casino • Representative 1 week ago Hello, Thank you for the detailed explanation and for confirming that you completed the verification process as requested. We would like to inform you that the original withdrawal was cancelled and the funds were returned to your gaming balance. A new withdrawal has since been processed successfully. Please check your account/bank to confirm receipt of the funds. If you don't see them or run into any further issues, please let us know right away.

Reason: Delayed payment I requested two separate withdrawals of 10,000 GEL each (Totaling 20,000 GEL) from my 1win account (ID: 376237909). More than 4 days have passed, and both transactions remain stuck in "Processing" status.When I contacted live support, they claimed the issue was on the bank's side. However, when I emailed their security team demanding valid ARN/RRN codes or official transaction receipts, they sent a generic automated template saying "Your account is working normally" and ignored my financial requests.No transaction proof (ARN/RRN) has been provided to prove the money ever left 1win. I request 1win to immediately process both 10,000 GEL withdrawals or provide verifiable ARN transaction reference codes for my bank. --- Ответы в треде --- AskGamblers • Support Team 6 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. mammadovk234 • Georgia 6 days ago Dear AskGamblers Team and 1win Team, I am happy to confirm that I have now received the remaining 4,000 GEL in my bank account. With this final transaction, the entire 20,000 GEL balance has been successfully fully paid out. I would like to extend my sincere gratitude to the AskGamblers Complaint Team for your invaluable support, mediation, and assistance throughout this process. Without your platform, this outcome would not have been possible. You may now officially mark this case as RESOLVED. mammadovk234 • Georgia 1 week ago Dear AskGamblers Team and 1win Team, I would like to confirm that 1win has processed another 2,000 GEL into my bank account. The total amount recovered so far is 16,000 GEL, and the remaining balance is now 4,000 GEL (submitted as 2 x 2,000 GEL withdrawal requests). As maintained throughout this case, I have NOT placed any bets and I am waiting for the final 4,000 GEL to be processed. I kindly ask the AskGamblers team to keep this complaint active until the remaining balance is fully received. mammadovk234 • Georgia 1 week ago Dear AskGamblers Team and 1win Team, I would like to provide an update regarding the second batch of my 10,000 GEL withdrawal requests. 1win successfully processed 2 of the 2,000 GEL requests into my bank account. However, they have unilaterally canceled the remaining 3 withdrawal requests (totaling 6,000 GEL) and pushed those funds back into my playable account balance once again. In accordance with the AGCCS terms and as maintained throughout this complaint, I have NOT placed any bets with these returned funds. I have immediately resubmitted the canceled 6,000 GEL as 3 x 2,000 GEL withdrawal requests (updated screenshot attached). While I appreciate that a total of 14,000 GEL has been processed so far, 1win is still repeatedly canceling the remaining balance to encourage gameplay. I kindly request the AskGamblers team to keep this complaint open until the final 6,000 GEL is fully approved and received in my account.

The player from Ciudad Autónoma de Buenos Aires has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Ciudad Autónoma de Buenos Aires has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 18 Sep 2026 Automatic translation:

The player from France had his account permanently closed at 1win, which resulted in the withholding of CAD 920. He complied with all verification requests and sought clarification on the account closure under clause 12.8, along with evidence of any alleged violations. He said the balance had been built through sports betting, mainly football bets, and no bonus had been used. We were unable to assess the casino’s investigation into the sports-betting activity fairly, so the complaint was closed without a resolution.The player from France had his account permanently closed at 1win, which resulted in the withholding of CAD 920. He complied with all verification requests and sought clarification on the account closure under clause 12.8, along with evidence of any alleged violations. He said the balance had been built through sports betting, mainly football bets, and no bonus had been used. We were unable to assess the casino’s investigation into the sports-betting activity fairly, so the complaint was closed without a resolution. Written by TomasComplaint Specialist Submitted: 15 Sep 2026 | Closed : 24 Sep 2026Automatic translation:

Reason: Amount not credited Complaint: ₹9,000 deposit not credited for 5 daysI am filing this complaint regarding a ₹9,000 deposit made to my 1win account on september 7, 2026, which has still not been credited to my account.It has now been 5 days, and despite contacting 1win support and waiting for the payment verification process, the issue remains unresolved.payment details* casino: 1win* amount: ₹9,000* deposit date: september 7, 2026* request number: spp-1665083* payment check initiated: september 8, 2026 at 05:03 pm* current status: payment check pending / not completed* 1win account id: 546587911win support has informed me that the transaction is being processed by their payment system and that they cannot provide an exact processing time. However, I have now been waiting for 5 days without receiving my funds or a clear resolution.I have contacted their support team several times and was told that the request would be processed as soon as possible. Unfortunately, there has still been no concrete resolution or clear timeframe.I understand that payment processing can sometimes experience delays, but a 5-day delay without a clear explanation or completion is concerning, especially when the amount involved is ₹9,000.I am requesting that 1win investigate this transaction urgently and either credit the ₹9,000 deposit to my 1win account or provide a clear explanation of the current status of the transaction and a definite resolution timeframe.This situation has significantly affected my trust in 1win. I hope this complaint can bring the matter to the attention of the appropriate team and help me receive a prompt resolution.I can provide the relevant payment proof, transaction details, and screenshots of my communication with 1win support if required.regards,< full name removed >1win account id: 54658791

Reason: Delayed payment I’ve been dragged by the 1win casino for several days over withdrawal attempts. Initially, I wanted to withdraw my funds. The withdrawal stayed pending for nearly 6 days. The support team created a ticket to address the issue, saying it’s stuck in the payment system, but until now the ticket is still in process. Meanwhile, the funds have been credited to my account, which I’ve tried to withdraw again, only to face the same issue and vague replies from support --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Remainanonymus • Morocco 1 week ago Last update: my withdrawal arrived. Thank you 1win and AskGamblers for the professionalism and this transparent platform. Remainanonymus • Morocco 1 week ago Hello 1win, I’ve been trying again to withdraw the remainder but it keeps staying stuck in the verification stage. Meanwhile , 2 withdrawals using Attijariwafa are still « in process ». This situation is really frustrating. I deposited a lot into this game account.. this easily breaks trust Remainanonymus • Morocco 2 weeks ago Update: the last withdrawal was successful. Please release the previous withdrawals and thank you for your diligence

The player from Indonesia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Indonesia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 13 Sep 2026 Automatic translation:

The player from Nigeria had his account blocked by 1win after successfully completing the verification process. The casino claimed he had violated clause 12.8 of their site usage rules, leaving him without access to his account and only his registered email for reference. He said his winnings had come from sports betting only, using deposited funds and no bonus, and his National Identity Card verification had been confirmed as successful. We closed the complaint because we did not have enough expertise or access to fairly assess sports betting disputes or the casino’s internal investigation.The player from Nigeria had his account blocked by 1win after successfully completing the verification process. The casino claimed he had violated clause 12.8 of their site usage rules, leaving him without access to his account and only his registered email for reference. He said his winnings had come from sports betting only, using deposited funds and no bonus, and his National Identity Card verification had been confirmed as successful. We closed the complaint because we did not have enough expertise or access to fairly assess sports betting disputes or the casino’s internal investigation. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 13 Sep 2026 | Closed : 22 Sep 2026Automatic translation: