1win Casino— player complaints: 90 in English

I am sharing this post as a public warning and for transparency. I had an active player account with 1win. On April 18, my account balance showed 120,098.15 AZN, accumulated through normal gameplay on slot games. What happened: 1win first confirmed that my withdrawal was successful Later, they changed their statement, claiming a so-called “technical malfunction” They refused to provide: any game logs any technical incident report any verification from the game provider My balance was not paid, and no lawful explanation was given Important details: I did not abuse bonuses I did not exploit any known bug The balance was visible and confirmed in my real account Multiple platforms report similar cases with the same excuse When I asked for proof, audit logs, or provider confirmation, 1win provided nothing. I have now: Sent a formal legal notice to 1win Escalated the case to the Curaçao Gaming Authority Contacted the game provider Amatic Industries Filed additional complaints with watchdog platforms Why this matters: A casino cannot simply void winnings by claiming “technical glitch” without: independent verification provider confirmation transparent logs Otherwise, any win can be cancelled arbitrarily. My advice to players: ⚠️ Be extremely cautious with 1win ⚠️ Withdraw small amounts frequently ⚠️ Screenshot everything ⚠️ Don’t trust “approved withdrawal” messages blindly I will update this post if there is any response or resolution. If anyone else has experienced similar issues with 1win, please comment or reach out. Disputed amount: 120098₼ Casino: 1Win Casino Case #: 4247

The player from Ireland had deposited money twice into the casino but was told by staff that no deposits had been made, despite showing proof with transaction hashes and the wallet address used. The first missing deposit was later credited after back-and-forth, but the same issue happened again with a second deposit. We asked for clarification about the payment method, support contact, and deposit history, but he did not respond to our follow-up messages. As a result, we were unable to continue the investigation, and the complaint was closed for now due to a lack of response.

The player from Italy was facing issues with his account at 1win, where the Security Department requested his USDT TRC20 wallet address for a payout and then ceased communication after he provided it. Despite inquiries, the player received a response from the VIP Manager admitting to "deliberate evasion" and was denied contact information for an independent ADR provider to mediate his case. He said he had requested self-exclusion in September 2025 due to gambling harm, but the casino kept his account active and allowed him to lose €8,495, then later sent only 580 USDT and stopped replying about the remaining balance. We asked him for evidence of the self-exclusion and gambling-related disclosure, but he did not respond to our follow-up messages and reminders. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

The player from Brazil had her account blocked and a pending withdrawal of R$6,000.00, which had been pending for over 200 hours. 1win Casino claimed her account had violated their Terms of Service without specifying the violation, stating that their decision was final and that withdrawals were impossible. She requested the immediate release of her funds or specific proof of the violation. We were unable to assess the casino’s investigation into her sports betting activity fairly, so the complaint was closed without a resolution.

The player from Ghana requested a withdrawal of 4,050 GHS from 1win Casino over a month ago, but the funds have not been credited to his MTN Mobile Money account. Despite the withdrawal being marked as successful, he has received no payments and is facing repeated failures with additional withdrawal attempts. He seeks an investigation into the matter and requests either the completion of the withdrawal or the cancellation of the pending transaction.

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The player from Indonesia reported that the casino had not paid his winnings of 100 USD and was seeking accountability for this issue. He said he contacted the casino by email and live chat but received no clear confirmation about when the money would be paid, and the casino appeared to be stalling. We initially advised patience while the withdrawal was being processed and noted that KYC or withdrawal delays could take up to 14 days. The complaint was later marked as resolved by the player.

The player from India reported that after winning 1 BTC from a free daily wheel spin at 1win Casino, the amount was not credited, and his account was subsequently blocked. He provided proof of his win and claimed that initial support had misled him about the prize. He updated his KYC documents and sought assistance in recovering his winnings. The issue was resolved as confirmed by the player, and the complaint was marked as resolved by the Complaints Team.

The player from Azerbaijan filed a complaint against 1win Casino for the confiscation of over 5,000 AZN in winnings after his account had been blocked. Although the account was unblocked, the funds were missing, with the support team failing to provide a resolution or proof and using a "provider/software error" as justification for the missing balance. He confirmed that the winnings were not tied to any active bonus and had been accumulated on slots, while the casino gave two different explanations without solid evidence. Later, the complaint was marked as resolved by the player.

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The player from Córdoba had been waiting 21 days for a withdrawal of 1,000,000 from 1win casino and had already filed a claim through their platform. The casino continued to claim that the request would be resolved in the order received or that the provider was unresponsive. He later said his winnings had been returned to his gaming balance, while the casino also stated the last withdrawal had been successful, but no clear proof of payment was provided. We asked for confirmation of receipt and the remaining withdrawal amount, but the complaint was finally closed because he did not respond to our follow-up messages and reminders.

The player from Ciudad Autónoma de Buenos Aires had requested a withdrawal of ARS 500,000 two weeks earlier, but the funds had not been credited to his Mercado Pago account despite being marked as approved. He had provided documentation and was facing ongoing delays, receiving no resolution from customer support. We later learned that the withdrawal request had been rejected by the payment system, the funds had been returned to his gaming balance, and a new withdrawal had reportedly been completed successfully. As the player did not confirm the outcome or respond to follow-up messages, we closed the complaint due to lack of response.

The player from Buenos Aires faced an issue where her deposits of 40,000 ARS and 30,000 ARS made on July 15th had not been processed. We advised her to contact her payment provider, as the transaction investigation could take about a month and the casino usually had limited control in such cases. After she did not respond to our follow-up messages and reminders, the complaint was closed for now due to lack of communication.

The player from France deposited 21.2 Tether (USDT) to the casino on May 5, 2026, but the funds had not appeared in his gaming account. Despite submitting all required identification documents and completing the verification process, the deposit status remained pending. We asked him for transaction details and communication with the casino, but he did not reply to our messages or reminder. As a result, we were unable to investigate further and the complaint was closed due to lack of response.

The player from India had been an active member at 1win for five years and had accumulated 10,000 USDT from a bonus during the FIFA World Cup. However, his withdrawal had been halted due to a failed verification, and after over a month of unresolved issues, his account was then banned. We requested the same documents and a selfie holding his ID, along with the full email threads with the casino, for an independent review. The complaint was then marked as resolved after he confirmed the issue had been settled, so we closed the case as resolved.

I really didn't want to talk to you about this, but I've been investing in 1win for about 4 years now and have never had a problem like this before. I've been waiting for the status of my application for about 10 days. Please help; It is truly ridiculous that the support team has kept me waiting for

The player from India had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawal processing could take up to 14 days and asked her to wait, cooperate with the casino, and update us once that timeframe had passed. After the waiting period, we requested a status update and extended the timer by 7 days, but she did not respond. Due to the lack of response, we were unable to continue the investigation and the complaint was closed for now.