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1win Casino— player complaints: 90 in English

90 Complaints
20▲ Last 30 days · was 17
23 Unresolved
4.5852773693634d Last complaint
49.8 Risk index
23% Resolved · of 61 with a known status
62% Withheld payouts among those
$2.3M · 19.3M INR · 10,178 BRL +5 Disputed sums

1win Casino: 90 complaints filed in English across 5 platforms, 23 still open, disputed sums $2.3M · 19.3M INR and 6 more currencies. Most of them are about withheld payouts (68%). Risk index 49.8. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.

What players complain about

Withheld payouts 68% 61
Account blocks 18% 16
Other 10% 9
Bonus terms 2% 2
Verification 1% 1
Game fairness 1% 1
Status unknown 29 Closed, no outcome 15 Resolved 14 Under review 14 Unresolved 9 Rejected 9

Sources

Casino Guru 57 AskGamblers 22 LCB.org 8 Trustpilot 2 CasinoReviews 1

Complaints by month

12
01
03
04
05
06
07
08
09
10

Questions and answers

How many complaints are there about 1win Casino?

The English-language record holds 90 complaints from 5 platforms, 23 of them without a resolution; 29 carry no status from the platform. The latest one is dated 2026-10-07.

Does 1win Casino resolve complaints?

Of 61 complaints where the platform recorded a status, 23% were resolved, 38% remain open and 15% were rejected as groundless, 25% were closed without an outcome. Withheld payouts account for 62% of them.

What do players complain about?

Mostly withheld payouts — 68% of cases, then account blocks (18%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 90 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 49.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 90

07.09.2026 LCB.org Game fairness Closed, no outcome
CLOSED: [due to the submitter's inactivity]: 1Win Casino - No Payment Issue
Hello, I am requesting help to recover my legitimate winnings totaling 11,061.77 MDL from 1win (Account ID: 343190981). The platform has wrongfully marked six winning parlay tickets as "lost" (Ticket IDs: 298247969, 298247914, 298247815, 298248022, 298248088, and 298261857). Support has been stalling for over a month, using speculative, AI-generated reasons to claim these bets lost based on a private event (Cristiano Ronaldo's wedding). Since this was a private event with no official, public confirmation or guest list, 1win has no official grounds or proof to declare these bets lost. In situations like this, when the bookmaker lacks any valid argument or concrete proof, they are obligated to pay out the winnings rather than arbitrarily withholding funds. According to fair gaming principles, an unverifiable event should be honored, not declared lost. I have attached screenshots proving the odds and potential winnings for all disputed tickets. Please assist me in recovering my full winnings of 11,061.77 MDL. Thank you. Disputed amount: 642.19$ Casino: 1Win Casino Case #: 4666
05.09.2026 AskGamblers Withheld payouts Rejected
Withdrawal pending for 4months
Reason: Delayed payment Withdrawal has been pending, and I have been waiting endlessly. Account ID 356135357 Please help me with this. I really don't know if this is legit anymore. I have tried all I can after contacting the 1win support team also contact 1win technical support, and also 1win manager, and also telegram bot.Please help me, AskGamblers. --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear @kvngchoko,The AskGamblers Complaint Team is kindly asking you to assist the 1win Casino team further and send the required verification paperwork.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.Thanks for your cooperation. 1win Casino • Representative 1 month ago Hello! Please complete the verification procedure to confirm your identity by contacting us at securi­ty@­1wi­n.s­ocial. This is a standard security procedure. Once the verification has been successfully completed, you will receive an official response by email and will be able to withdraw funds from your account as usual. Until then, withdrawals from your account remain restricted in accordance with clause 11.3 of the Website Terms and Conditions. We can see that no verification attempt has been made from your side so far. Please check your email – a link to complete the verification procedure has been sent to you. AskGamblers • Support Team 1 month ago Dear 1win Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. 1win Casino • Representative 1 month ago Hello,We understand your frustration regarding the pending withdrawal for your account ID 356135357. Your account is currently undergoing a verification process, which is necessary to ensure the security of transactions.We appreciate your patience during this time. Please rest assured that we are working diligently to resolve this issue. If you have any further questions or concerns, feel free to reach out.Thank you for your understanding.
05.09.2026 AskGamblers Withheld payouts Resolved
Has not processed two withdrawals and is not providing a way to complete identity verification
Reason: Delayed payment I am raising this complaint regarding two pending withdrawals from my 1win account. Both withdrawals have remained in “Under review – Transferring payment for processing” status, and 1win has not processed them or provided a clear resolution.Account details:Account Name: < full name removed >1win User ID: 370708736Country: IndiaWithdrawal 1Amount: ₹37,693Method: USDT (TRC-20)Created: 28 August 2026 at 05:12 PMCurrent Status: Under review – Transferring payment for processingWithdrawal 2Amount: ₹50,000Created: 30 August 2026 at 02:12 AMCurrent Status: Under review – Transferring payment for processingAs of 31 August 2026, both withdrawals are still pending. I initially contacted 1win Support regarding the ₹37,693 withdrawal because it had already been pending for more than 24 hours.1win responded stating that, under their rules, they may request identity documents and instructed me to complete verification by going to: Profile → Settings → Identity VerificationI immediately checked my account. However, there is no “Identity Verification” option available under my Profile → Settings.I contacted 1win again and clearly explained that I am ready and willing to provide all documents required for identity verification, but the verification option is not available in my account. I also provided a screenshot showing the available options in my Settings.I have not received a proper solution or a way to submit my identification documents.I want to make it clear that I am not refusing verification. I am fully prepared to complete KYC and provide any documents required. The issue is that 1win is directing me to a verification section that is not available in my account.Meanwhile, both of my withdrawals remain stuck at the same “Under review” stage.What I am requesting. I would appreciate AskGamblers’ assistance in getting 1win to:Provide me with a working and secure method/link to complete identity verification, if KYC is required.Review and complete the verification process without further unnecessary delay.Process my two pending withdrawals totaling ₹87,693 (₹37,693 + ₹50,000), assuming there are no legitimate issues with my account or documents.Provide a clear explanation for the prolonged delay and the reason the withdrawals have not progressed.I am attaching screenshots of my withdrawal statuses, my Profile/Settings section showing that the Identity Verification option is not available, and my email correspondence with 1win Support.I hope AskGamblers can help resolve this matter, as I have cooperated with 1win and am ready to provide any required documentation --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. vishalhcs94 • India 1 month ago Hi team , I confirm my account has been verified and withdrawal has been done. Thank you 1win and askgambler to resolve the issue. vishalhcs94 • India 1 month ago Hi team , Today 1win Security Team sent me a verification link, which I completed by uploading my driving licence and completing the liveness check. However, the verification was declined with the reason that my document had expired, which is incorrect as my driving licence is valid until 2036. I replied to the same email explaining the issue and attached my driving licence and PAN card for review, but I have not received a response yet. Could 1win please resend the verification link so that I can complete the verification again, or alternatively manually review the documents I have already provided? I am fully willing to cooperate with any further verification required. I would appreciate it if this could be resolved and my pending withdrawal processed. 1win Casino • Representative 1 month ago Hello! We have reviewed the information associated with your account and can confirm that the verification procedure has not yet been completed. We have forwarded the situation for further clarification and our specialists are currently checking the details of the issue. We will get back to you with an update as soon as we have more information.
05.09.2026 AskGamblers Withheld payouts Resolved
Refund stuck for weeks with only automated replies Self excluded account balance not paid
Reason: Delayed payment Hello AskGamblers Team and 1win,I am submitting a new complaint because the previous one was closed on the basis that 1win support said the request was “being processed.” However, the situation has not improved at all.Account Information:Player Account ID: [25581487]Amount: Approximately $197 USDSummary of the Issue:My player account is under a 1-year self-exclusion. Before and during this period, affiliate commissions from 1win Partners were transferred into this player account. Around $197 was successfully credited to my player account from the affiliate balance.I requested a refund/withdrawal of this remaining balance. Support asked for my crypto address, which I provided immediately.What has happened since then:For several weeks I have only received the same automated reply:“Your request for a refund of an unsuccessful deposit is being processed, please wait.”This description is incorrect. It is not an unsuccessful deposit. It is money that was already transferred from my affiliate (Partners) account into my player account.At one point, support told me to contact my “VIP manager.” No VIP manager was ever assigned to my account, even though I had requested one multiple times in the past.I have sent multiple polite follow-ups clarifying the nature of the funds and asking for a timeline. I continue to receive only the same computerized reply with no real update and no payment.Current Situation:The refund has been stuck in “processing” for a long time with zero progress. Support is not providing any human response, timeline, or resolution. I am in a difficult financial situation and urgently need this money.What I am requesting:Please process the refund of the approximately $197 to the crypto address I already provided, or give a clear explanation and a definite timeline.I have full screenshots of the entire conversation, including the request for the crypto address and all the repeated automated replies.Thank you for your assistance.Best regards,Shubham --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.For the dispute regarding the affiliate, please submit a separate affiliate complaint https:­//w­ww.a­sk­gam­ble­rs.c­om­/su­bmi­t-a­ffi­lia­te-­pro­gra­m-c­omp­laintWe thank both parties for their assistance during the complaint process. Maymoon666 3 weeks ago Hello, Thank you for your response. You stated that the remaining balance was fully refunded on September 2, 2026. This is only partially correct. The amount refunded on September 2 was approximately $197. That was the money which had already been transferred from my affiliate (Partners) account into my player account. There is still approximately $135 that was left unpaid in the affiliate account itself at the time it was banned. This $135 was never paid out and is a separate amount. Please do not mix the two. The $197 player account refund has been received. The $135 unpaid affiliate balance has not been refunded. I request 1win Partners to release the remaining unpaid affiliate balance of approximately $135. Looking forward to a clear response on this specific amount. 1win Casino • Representative 3 weeks ago Hello! As we have confirmed earlier, $197 was transferred to your gaming account and subsequently paid out to your payment details. Regarding the $135, these funds are not currently available in your gaming account. If the balance remains on the blocked affiliate account, we are unable to process or transfer it from our side, as we do not handle partner account inquiries. Please contact the affiliate program’s designated support team regarding this balance. Thank you for understanding. AskGamblers • Support Team 3 weeks ago Dear 1win Casino,The AskGamblers Complaint Team is kindly asking you to provide evidence that will show that balance was fully refunded. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties. Thanks in advance for your cooperation.
05.09.2026 AskGamblers Withheld payouts Resolved
Amount not credit to my bank account
Reason: Delayed payment Internal Ticket Pending for 15 Days - Account ID [48510350] - Withdrawal Failed & Reversed by BankHello,I am writing because my internal support ticket has been ignored and left PENDING FOR 15 DAYS.My withdrawal of 7000 is incorrectly marked as "Successful" on my dashboard. However, my bank has officially investigated this transaction and confirmed that the funds failed to process and were successfully reversed back to the sender's account on 10/08/26.The money is currently sitting back in your payment gateway pool.Because your internal support is not responding, I am preparing to list this case publicly on independent gambling arbitration boards.Attached: Official bank confirmation showing the funds were never credited. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. ankit92th • India 3 weeks ago Thanks problem is resolved Thanks askgambler and 1win 1win Casino • Representative 3 weeks ago Hello! We apologize for the extended wait. We’re actively working on getting your funds credited to your provided payment details. We’re currently waiting for an update from the payment system, so there’s no confirmed timeframe yet. We’ll update you as soon as we have new information. ankit92th • India 4 weeks ago There is a limit to how long a customer can be ignored. I have raised complaints everywhere I could, but I have still not received any proper help or resolution. I have been playing on 1Win for a long time and have trusted your platform enough to recommend it to my family and friends. But after this experience, I feel completely betrayed and my trust in 1Win has been broken. I have been waiting for my ₹7,000 withdrawal since August 10 — it has now been 27 days, and I still have not received my money. This is not a small amount for me. I am struggling even to afford food and I also have rent to pay to my landlord. I am mentally exhausted and extremely stressed because of this situation. 🥺🙏 Please stop asking me to wait and take this matter seriously. I urgently need my ₹7,000 withdrawal to be resolved and credited to me as soon as possible.
05.09.2026 AskGamblers Withheld payouts Rejected
My withdrawal is stolen
Reason: Delayed payment Id: 377492129I deposited 250 TND via the local D17 digital wallet network and cleanly won 1,700 TND. I requested a withdrawal on August 31st. My payout has been completely stuck in "Pending" status for over 48 hours.Customer support keeps running me in an endless loop demanding a traditional "bank receipt." D17 is a local mobile e-wallet managed by La Poste Tunisienne and does not issue traditional bank slips. I have already provided my official e-Dinar account statement (Extrait de compte) and my National ID card to your security email queue, but support has gone completely silent.I am requesting 1win management to manually override the P2P gateway block and release my 1,700 TND withdrawal to my D17 wallet immediately.My account is verified and every task is done and I’m asking for my money --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear @mahdiamrou18, Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory. Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity. mahdiamrou18 • Tunisia 2 weeks ago Yes the funds were ultimately played back into the system but only because 1win deliberately trapped my funds in a pending state to induce this exact outcome I didn’t want to cancel my withdrawal I requested a legitimate payout expecting it to be processed within 1win stated timeframe . Instead 1win held my withdrawal in a pending loop for more then week which it broke the terms of each pending of less then 50dollars is received in max 24 hours They intentionally waited for my balance to hit 0 then sent a mail saying now u can withdrawal AskGamblers • Support Team 2 weeks ago Dear @mahdiamrou18,The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. mahdiamrou18 • Tunisia 2 weeks ago I tried to withdraw responsibly and The casino locked my funds without a legal reason to force me into a vulnerable state and only authorised the withdrawal after they saw my balance hit zero
05.09.2026 AskGamblers Withheld payouts Resolved
1Win Casino - Deposit 1700 pending 1win account
Reason: Declined payment Respected Sir, My 1win account deposit of Rs.1700 dated 28 July 2026 via UPI (UTR 621725789741) is debited from bank and showing SUCCESS but not credited to 1win wallet. It has been 25 days. I contacted 1win support but they are not resolving. Please credit Rs.1700 to my 1win account immediately. I have attached bank proof. --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. AskGamblers • Support Team 2 weeks ago Dear @reshapt28,Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1win Casino • Representative 3 weeks ago Hello! Thank you for your message and for providing the bank proof regarding your deposit of Rs. 1700 dated 28 July 2026 via UPI (UTR 621725789741).To assist you further, we kindly request a video showing the transaction details, including the successful debit from your bank account. It seems that the video you submitted does not meet our requirements.Once we receive the correct video, we will expedite the resolution of your issue and ensure that Rs. 1700 is credited to your 1win account as soon as possible.Thank you for your understanding. reshapt28 • Albania 3 weeks ago Hello team, I have already sent all video proof you asked for. I cannot make new video anymore. My deposit SPP-1573025 of Rs. 1700 via GPay is completed from bank side. UTR is valid and amount debited. It is already 3 days. Please escalate my case to finance team / senior team. Check with your payment aggregator manually. If you cannot credit, please refund to my bank account. Thank you.
05.09.2026 AskGamblers Verification Unresolved
Delayed Withdrawal Account ID 355569670
Reason: Verification issues Unresolved KYC Verification & Withdrawal Issues - Account ID: 355569670​Dear AskGamblers Team,​I am filing a formal complaint against 1win regarding unresolved verification and funds withdrawal issues for my account ID: 355569670.​I have strictly followed all required procedures and submitted a clean, unedited video recorded via another device displaying my full account credentials, e-wallet transaction history, and proof of identity.​Despite fully complying with their requirements, the support team repeatedly sends generic automated responses without reviewing the provided proof.​The full video proof is uploaded and accessible via this direct link:https:­//w­orm­hol­e.a­pp/­kA4­XEa­#Ab­9ye­gsE­Vxg­kp3­n_S­VPt-A​I request AskGamblers' intervention to prompt 1win to process my withdrawal without further automated delays. --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear 1win Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. lido19818 • Egypt 2 weeks ago "1win’s claim that the funds were processed is completely false and directly contradicted by my official bank statement. They are using false claims to delay payment and mislead the mediation process." lido19818 • Egypt 2 weeks ago Dear AskGamblers Team and 1win Representative, ​As requested, I have attached my official e& money account statement covering the transaction history from August 12, 2026, to September 16, 2026. ​As clearly proven in the attached document, the 4,000 EGP withdrawal (Account ID: 35559670, Ticket: SPP-1443127) has NOT been credited to my wallet at any point. ​Now that official proof of non-receipt has been provided, please proceed immediately with crediting my funds or issuing a valid, verifiable Transaction Reference Number (ARN/RRN). ​Please keep this complaint OPEN until the full amount is received. 1win Casino • Representative 2 weeks ago Hello, Thank you for the details. In order to trace and verify the transaction on our end, could you please send us a correct/updated bank statement (extract) showing the account activity for this period? Once received, we'll proceed with the verification.
05.09.2026 AskGamblers Withheld payouts Rejected
Withdrawal of CAD 1000 marked as successful but I never received the funds
Reason: Refund declined I am writing to complain about a CAD 1,000 withdrawal that I made. 1win support said that I have received my funds, but the payment provider has mentioned that they have sent the funds back to 1win, and my account was never credited. See the attached photo of the conversation with the payment provider (africhange)I just want to withdraw my $1k, which was deemed successful on their website, but I still don’t have my money. --- Ответы в треде --- AskGamblers • Support Team 5 days ago Dear @Markn123,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required bank statement has already been sent to the 1win Casino team accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.Thanks for your cooperation. 1win Casino • Representative 1 week ago Hello, Thank you for your patience throughout this process. To move forward with your case, we need you to send the correct bank statement to our email — without it, we're unable to proceed with the verification and resolve your case. We understand your frustration, and we're ready to help as soon as we receive the correct documentation. Markn123 • Quebec 1 week ago Hi! I’ve sent them the correct information multiple times, but they are not interested in helping me. I’ll accept that I got scammed by 1win and I hope people use this review to learn a lesson. AskGamblers • Support Team 1 week ago Dear @Markn123,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required documentation has already been sent to the 1win Casino team accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required documentation or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.Thanks for your cooperation.
28.08.2026 Casino Guru Withheld payouts
1win Casino - Player's withdrawal is being delayed.
The player from India filed a complaint against 1win Casino for withholding his withdrawal of INR 250,000 after reaching a balance of INR 470,000. Despite completing the KYC process and providing the necessary documents, his withdrawal requests were repeatedly rejected, and his account was then restricted. We closed the complaint because it concerned discretionary VIP benefits and compensation for gambling losses, which were not something we could require the casino to provide. No grounds were found to demand cashback, a personal VIP manager, or other complimentary benefits.The player from India filed a complaint against 1win Casino for withholding his withdrawal of INR 250,000 after reaching a balance of INR 470,000. Despite completing the KYC process and providing the necessary documents, his withdrawal requests were repeatedly rejected, and his account was then restricted. We closed the complaint because it concerned discretionary VIP benefits and compensation for gambling losses, which were not something we could require the casino to provide. No grounds were found to demand cashback, a personal VIP manager, or other complimentary benefits. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 28 Aug 2026 | Closed : 07 Sep 2026Automatic translation:
22.08.2026 Casino Guru Under review
Player's account is closed, funds are withheld.
Player's account is closed, funds are withheld. [Account] — waiting_for_casinoguru
22.08.2026 Casino Guru Bonus terms Under review
Player's bonuses are delayed and not received.
Player's bonuses are delayed and not received. [Bonus] — waiting_for_casinoguru
22.08.2026 Casino Guru Withheld payouts Under review
Player's withdrawal is being delayed.
Player's withdrawal is being delayed. [Withdrawal] — waiting_for_casinoguru
22.08.2026 Casino Guru Withheld payouts Under review
Player’s withdrawal requests are cancelled repeatedly.
Player’s withdrawal requests are cancelled repeatedly. [Withdrawal] — waiting
22.08.2026 Casino Guru Withheld payouts
1win Casino - Player’s winnings haven’t been received yet.
The player from Ghana has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Ghana has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 21 Aug 2026 Automatic translation:
19.08.2026 LCB.org Withheld payouts Closed, no outcome
CLOSED: [Due to the casino’s unresponsiveness]: 1Win Casino - Deposit Issue
Hello LCB Team,I am opening this complaint against 1win Casino because they refuse to credit a deposit I made nearly two months ago. My casino username is On June 21, 2026, at 7:20 AM, I made a deposit of 45,900 XOF using the mobile payment method Wave. The money was successfully debited from my Wave account, but my casino balance remains at zero.The casino support keeps telling me that their payment provider did not receive the funds. However, I contacted Wave Official Customer Support directly, and they formally confirmed to me in writing that the transaction (Transaction ID: T_-WIBWBDTMXWMVMT-QB) was fully validated and successfully delivered to the casino's payment processor.The casino is simply stalling and ignoring clear evidence. I am attaching the official Wave receipt and a screenshot of the official conversation with Wave support as absolute proof.I kindly ask the LCB mediator and the 1win representative here to look into this case and credit my 45,900 XOF immediately.Regards, Disputed amount: 79.68$ Casino: 1Win Casino Case #: 4604
18.08.2026 Casino Guru Withheld payouts
1win Casino - Player’s withdrawal requests are cancelled repeatedly.
The player from Norway faces issues withdrawing 2742 RUB from his account, as he has had five cancellation attempts via SBP after several hours. Despite contacting support, which stated the issue lies with the payment system, the player remains unable to withdraw the funds. He requests either a manual withdrawal to his bank card or conversion of the amount to USDT for withdrawal.The player from Norway faces issues withdrawing 2742 RUB from his account, as he has had five cancellation attempts via SBP after several hours. Despite contacting support, which stated the issue lies with the payment system, the player remains unable to withdraw the funds. He requests either a manual withdrawal to his bank card or conversion of the amount to USDT for withdrawal. Written by AttilaComplaint Specialist Submitted: 18 Aug 2026 | Resolved : 18 Aug 2026Automatic translation:
12.08.2026 Casino Guru Withheld payouts
1win Casino - Withdrawal of player's winnings has been delayed.
The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We followed up on the complaint, and it was then marked as resolved after he confirmed the issue had been settled using the dedicated button. The case was closed in our system based on his confirmation.The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We followed up on the complaint, and it was then marked as resolved after he confirmed the issue had been settled using the dedicated button. The case was closed in our system based on his confirmation. Written by JeanCasino Analyst & Complaint Specialist Submitted: 12 Aug 2026 | Resolved : 13 Aug 2026Automatic translation:
11.08.2026 LCB.org Closed, no outcome
CLOSED: [Due to the casino’s unresponsiveness]: 1Win Casino - No Payment Issue
Hello, I want to file a formal complaint against 1win Casino.  Account Email/ID: bru******@gmail.com Country: Brazil Problem: The account was blocked with a balance of R$6,000.00. I cannot withdraw the funds. I have contacted 1win support and [email protected] multiple times but received no response. I have all documents ready: ID, selfie, proof of address and deposit receipts. Please help us recover the funds. Thank you Disputed amount: 6092.43R$ Casino: 1Win Casino Case #: 4567
10.08.2026 Casino Guru Withheld payouts Under review
1win Casino - Player’s withdrawals have not been received.
The player from Mexico has been waiting six weeks to withdraw funds totaling $10,500 MXN from 1win, with three withdrawal transactions marked as 'Successful' but not received in her bank accounts. Despite validation from 1win's finance department and assigned investigation numbers, there has been no resolution, and she receives only vague updates from customer support.The player from Mexico has been waiting six weeks to withdraw funds totaling $10,500 MXN from 1win, with three withdrawal transactions marked as 'Successful' but not received in her bank accounts. Despite validation from 1win's finance department and assigned investigation numbers, there has been no resolution, and she receives only vague updates from customer support. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 07 Aug 2026 Automatic translation:

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