1win Casino— player complaints: 90 in English

Reason: Other I am submitting this complaint regarding unresolved withdrawal issues with 1win.I initiated withdrawal requests on 02 May 2026, and despite a significant amount of time having passed, I have still not received the funds in my bank account.The related withdrawal requests include:SPP-133230 --> 50000SPP-133464 --> 49999The withdrawals are marked as "successful" or "completed" on the platform and Telegram bot; however, no funds have been credited to my bank account.I have fully cooperated with the verification process and have already provided all requested documents, including my latest bank statement, to confirm that the funds were not received.My primary concern is that 1win has not provided any transaction evidence or payment details to support their claim that the withdrawals were successfully processed. I have repeatedly requested the following information:Transaction dateRecipi­ent­/be­nef­iciary nameTransaction reference number or UTR/IMPS referenceAny payment confirmation detailsWithout these details, I am unable to verify the transaction with my bank or investigate the issue from my side.Despite multiple follow-ups, I continue receiving generic responses without a clear explanation or documentary proof of payment. If the withdrawal was genuinely processed from the operator's side, these transaction details should be available and shared for verification.I respectfully request assistance in mediating this matter and ask 1win to either:Provide valid transaction proof and payment reference details for verification with my bank, orResolve the issue by ensuring the pending funds are properly credited.I am prepared to provide screenshots, bank statements, email correspondence, and all relevant evidence supporting this complaint.Thank you for your assistance. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,Based on all the evidence presented, we can confirm that the aforementioned withdrawal was successfully dispatched by the casino on May 2nd. Unfortunately, the player has failed to provide the required information requested.As a result, the AskGamblers Complaint Team considers this complaint Resolved and the case is now officially closed.Thank you to all involved parties for their cooperation. 1win Casino • Representative 3 weeks ago Hello! Thank you for sharing the details of your communication with your bank. We’ve forwarded the information for further clarification and are reviewing the details carefully. Prashu1924 4 weeks ago Hi Team,As requested, I have shared the screenshot of the email received from the bank regarding the transaction reference number provided by you. I have also shared the call record/details of my communication with the bank for your verification.Please carefully review the email and the call record and verify the information from your end.I request you to please avoid providing inappropriate or irrelevant responses and instead address the matter based on the evidence I have shared.Kindly review everything properly and provide me with a clear and appropriate response.Regards, < full name removed > Prashu1924 4 weeks ago i already informed you my bank required all details of the transaction and you providing only screenshot not bank statement of the payment provider and if you need call record I will because indian banking never share any detail via mail but if you have any Indian support team so I am ready to share the call record between me and my bank.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The delay was caused by the payment provider processing the transaction, with the casino confirming no restrictions on their side. After almost a month, the withdrawal was canceled and the funds were refunded to the player's casino account. The player then made a new withdrawal request, which was successfully processed, and the winnings were credited to his bank account. We marked the complaint as resolved following confirmation of the successful withdrawal.

The player from Tanzania had deposited TZS 200,000 to his 1win account via Vodacom M-Pesa, but the funds were not credited despite confirmation from the payment provider. He had submitted all necessary documentation and created a support request, but received only automated responses with no resolution after more than two weeks. The complaint was closed due to the player's lack of response to inquiries and reminders, which prevented further investigation or resolution. The player was informed that he could reopen the complaint if he chose to resume communication.

Reason: Declined payment Hello,I registered at 1win in 2024 and have used my account exclusively for cryptocurrency transactions. All deposits and withdrawals were made in crypto without any issues.In March 2026, the cryptocurrency withdrawal option completely disappeared from my account.Support informed me that due to my account currency (BYN), withdrawals are now only available via bank cards.I attempted several withdrawals to different bank cards, but all transactions were cancelled on the 1win side. My bank confirmed that no transactions were declined from their side. Support provides no clear explanation and only suggests trying againI have already successfully passed account verification (KYC), so there are no restrictions related to identity or compliance.At this point:- Crypto withdrawal is no longer available - Bank withdrawal is not working - No solution is provided I did not violate any rules.I am ready to confirm ownership of both my cryptocurrency wallet and my bank card if required.I request:1.Immediate processing of my withdrawal ($390), OR 2.Restoration of cryptocurrency withdrawal method, OR 3. A functional withdrawal alternative --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear 1win Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. Qokko • 1 reviews 3 weeks ago I have already made dozens of attempts to withdraw funds to my card. None of them have been successful. Your useless recommendations do not work. dear AskGamblers representatives, please close this complaint as unresolved; 1win has no intention of helping 1win Casino • Representative 3 weeks ago Hello,We apologize for the issues you've experienced with withdrawing funds to your card. We understand how frustrating this can be.We recommend trying to set your funds for withdrawal again. If the problems persist, please let us know, and we'll do our best to assist you more effectively.Your patience and understanding are very important to us. Qokko • 1 reviews 3 weeks ago I have already made dozens of attempts to withdraw funds to my card. None of them have been successful. Your useless recommendations do not work. dear AskGamblers representatives, please close this complaint as unresolved; 1win has no intention of helping.

The player from Brazil had made a withdrawal from the 1win platform after completing all verifications, but the funds were not credited, and his account was subsequently blocked. He had emailed for clarification regarding the blockage and the missing money but had not received a response. We had asked him for more details, and after he replied that he had been betting on soccer, had completed verification, and may have used a bonus, we still could not properly assess the casino’s actions. As a result, the complaint was closed because we were unable to evaluate the case fairly with the available information.

ID: ******** Withdrawal Amount: 130,000 ARS Date of Request: January 5th, 2026 ​Description: I am filing this complaint because 1win has failed to credit a withdrawal of 130,000 ARS requested on January 5th. Despite opening 5 different support tickets, the issue remains unresolved. ​The casino's support claims the transaction was successful and provided a screenshot dated January 8th. However, this screenshot is highly suspicious and invalid for the following reasons: ​Truncated Transaction ID: The "Operation Number" provided is incomplete and hidden behind ellipses (TIDGF6TJ57...MRQ2P4M), making it impossible to verify with my payment provider (Mercado Pago). ​Internal Record Only: The proof provided is just an internal website status, not a legitimate banking or payment processor receipt (CEP/Coelsa). ​Lack of Funds: I have my official Mercado Pago bank statement for the entire month of January, which clearly shows that no such deposit was ever received. ​I have been patient for 20 days, but the support team keeps closing my tickets with the same automated response and the same incomplete screenshot. I demand 1win to provide the full, unedited transaction ID (ARN/Hash) or to return the funds to my casino balance immediately so I can attempt a new withdrawal through a functional provider. ​I am prepared to provide my full bank statement to the  team to prove the funds were never credited Casino: 1Win Casino Case #: 3933

No me acreditaron Disputed amount: 7200$ Casino: 1Win Casino Case #: 3773

Dear Casinoreviews Team, I am writing to formally lodge a complaint against 1Win Casino regarding non-payment of my legitimate winnings. On 8th September 2025, I won 1 Bitcoin through the Daily Spin Wheel feature. Immediately after my win, I contacted the casino’s live chat support and also reached out via phone support. Both channels confirmed that the amount would be credited to my account within 24 hours. However, it has now been more than 24 hours, and the funds have still not been credited to my wallet. I have made multiple attempts to follow up via chat, phone, and their official Telegram support, but I am being completely ignored. Hours of waiting result in no response, and my concerns are being neglected. This delay and lack of communication are deeply concerning, especially considering the significant value of the winnings. I kindly request that you investigate this matter urgently and take it up with 1Win Casino on my behalf. I expect this case to be treated with high priority, as I have provided clear evidence of my win and have received false assurances from their support team. Thank you for your time and assistance. I trust in Casinoreview’s commitment to fairness and player protection, and I look forward to your help in resolving this issue. Thank you, Regards, ▇▇▇▇▇ , Id : ▇▇▇▇▇▇▇▇

Dear LCB Team, I am writing to formally lodge a complaint against 1Win Casino regarding non-payment of my legitimate winnings. On 8th September 2025, I won 1 Bitcoin through the Daily Spin Wheel feature. Immediately after my win, I contacted the casino’s live chat support and also reached out via phone support. Both channels confirmed that the amount would be credited to my account within 24 hours. However, it has now been more than 24 hours, and the funds have still not been credited to my wallet. I have made multiple attempts to follow up via chat, phone, and their official Telegram support, but I am being completely ignored. Hours of waiting result in no response, and my concerns are being neglected. This delay and lack of communication are deeply concerning, especially considering the significant value of the winnings. I kindly request that you investigate this matter urgently and take it up with 1Win Casino on my behalf. I expect this case to be treated with high priority, as I have provided clear evidence of my win and have received false assurances from their support team. Thank you for your time and assistance. I trust in LCB’s commitment to fairness and player protection, and I look forward to your help in resolving this issue. Regards, Ilyas, Id :  Disputed amount: 1₿ Casino: 1Win Casino Case #: 3544

My deposit is panding form 20 days and support always asks me to wait we are checking we are cheking. I need my money urgency still they are not giving money plz help me in these dispute. Disputed amount: 30000₹ Casino: 1Win Casino Case #: 2890