14Red — player complaint #65529, 2018-10-24: bonus terms
14Red: a player complaint filed on 2018-10-24, about bonus terms, 1,100 EUR in dispute, status — closed, no outcome. Published on CasinoReviews. One of 16 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2018-10-24CasinoReviewsBonus termsClosed, no outcome
14Red - Withdrawal denied
I recently deposited €611.31 with 14red and placed various bets and got my balance up to €1100. After trying to process my withdrawal they have now said my withdrawal is denied via email. I have now read reviews online. I now log in to my account and they say my entire balance is originated by bonuses given to me from the casino which is absolute nonsense. When I asked to withdraw this the advisor said I need to “‘make a deposit and I will receive 100% bonus and 50 free spins for each of the next 2 deposits” without actually letting me withdraw. Please help me try and get my winnings. I have screenshots of the live chat if it helps.
