14Red — player complaint #64230, 2020-01-08: bonus terms
14Red: a player complaint filed on 2020-01-08, about bonus terms, 320 EUR in dispute, status — rejected. Published on CasinoReviews. One of 16 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I deposited around €300 over 2 days. They are quick to give you bonus money. I received €160 bonus. You are limited to only a few games whilst in bonus funds. I was playing for a few hours, I was buying bonuses at different values and got my balance up to just under a grand. I carried on playing lost a bit then thought I would see if I could withdraw. I could but it said it would take the 160 of me as it was bonus. I withdrew €320. Took 5 day to get verified. Then today received email stating withdrawal denied contact support. Contacted support to be told if broke the rules and the balance had been confiscated, even though they left €40 in balance. I don’t understand what rules I’ve broken nobody gives you a proper answer 1 guy called [EDIT] just cut me off without any explanation. They took my money I want mine back
