pylon-mcp — Claude Code MCP server: tools and setup
Connects Claude Code to Pylon for customer support data and actions. Use it to query and update accounts, contacts, issues, tags, teams, and followers.
claude mcp add pylon-mcp -- npx -y pylon-mcpWhat pylon-mcp does
pylon-mcp exposes Pylon operations to an MCP-enabled agent. It can retrieve, search, create, edit, and remove accounts, contacts, issues, and tags. Other tools cover organization details, teams, issue followers, snoozing, and message redaction.
The server is added with the pylon-mcp package and launched through npx. It needs a Pylon API token, and Pylon allows only Admin users to create one. Node.js 24+ is required, so an older runtime will prevent the server from starting. The MCP setup passes the token through the environment.
What it helps with
- search Pylon accounts and contacts with filters
- create or modify customer support issues
- add and remove issue followers
- manage Pylon tags and teams
- redact a message from an issue
Example prompts for the agent
- Show the Pylon organization and find an account matching these filters.
- Create a Pylon issue from these details, then add the listed followers.
- Find issues from this time range and snooze the selected one until the given time.
How to install pylon-mcp
Platform CLI
claude mcp add pylon-mcp -- npx -y pylon-mcpPlatform CLI
codex mcp add pylon-mcp -- npx -y pylon-mcpConfig file
{
"mcpServers": {
"pylon-mcp": {
"command": "npx",
"args": [
"-y",
"pylon-mcp"
]
}
}
}Config file
{
"servers": {
"pylon-mcp": {
"type": "stdio",
"command": "npx",
"args": [
"-y",
"pylon-mcp"
]
}
}
}Platform CLI
gemini mcp add pylon-mcp npx -y pylon-mcpStep by step, with commands for each platform: How to add an MCP server to Claude Code, Codex, Cursor, VS Code, Gemini CLI and more
Questions about pylon-mcp
How do I install pylon-mcp in Claude Code?
Run claude mcp add pylon-mcp -- npx -y pylon-mcp. You also need a Pylon API token created by an Admin user.
What does pylon-mcp do?
It connects Claude Code with Pylon tools for querying and changing accounts, contacts, issues, tags, teams, and related support data.
What does pylon-mcp require?
You need Node.js 24+ and a Pylon API token. Token creation requires Admin access in Pylon.
