Foqal — Claude Code MCP server: what it does, how to install
Connects AI assistants to Foqal workflows for tickets, knowledge search, and automations. It covers support, IT, HR, and operations tasks.
Open on GitHubWhat Foqal does
Foqal is a remote MCP server that lets an AI assistant work with Foqal’s workflow platform through plain-language requests. It exposes support tickets, service requests, user history, knowledge articles, custom forms, and workflow automations. Connected services include Slack, Teams, Okta, Google Workspace, Jira, and Zendesk.
The server can create, edit, and resolve tickets, change their status, add comments, search the knowledge base, and work with automations. Foqal handles authentication, permissions, and request-rate controls for the connection.
To configure it, sign in to Foqal and open settings → AI → MCP. Create a server, select its allowed permissions, actions, and tools, then copy the generated connection URL. The connection will not work until that MCP server and URL exist.
What it helps with
- create and update support tickets
- find answers in the knowledge base
- handle IT, HR, and operations requests
- run automations through connected services
- change ticket status and add comments
Example prompts for the agent
- Create a support ticket describing this issue and set its status to open.
- Search the knowledge base for the new employee onboarding process.
- Review this user’s request history and add a comment to the related ticket.
How to install Foqal
1Template address
The server address is a template: replace {…} or […] with your own values
2Platform CLI: remote server
claude mcp add --transport sse foqal 'https://support.foqal.io/api/mcp/[YOUR_GENERATED_TOKEN]'Codex
Codex connects MCP servers over stdio and streamable HTTP only, and this server speaks SSE
1Template address
The server address is a template: replace {…} or […] with your own values
2Config file
{
"mcpServers": {
"foqal": {
"url": "https://support.foqal.io/api/mcp/[YOUR_GENERATED_TOKEN]"
}
}
}1Template address
The server address is a template: replace {…} or […] with your own values
2Config file
{
"servers": {
"foqal": {
"type": "sse",
"url": "https://support.foqal.io/api/mcp/[YOUR_GENERATED_TOKEN]"
}
}
}1Template address
The server address is a template: replace {…} or […] with your own values
2Platform CLI: remote server
gemini mcp add -t sse foqal 'https://support.foqal.io/api/mcp/[YOUR_GENERATED_TOKEN]'Step by step, with commands for each platform: How to add an MCP server to Claude Code, Codex, Cursor, VS Code, Gemini CLI and more
Questions about Foqal
How do I install Foqal in Claude Code?
Sign in to Foqal, open settings → AI → MCP, create an MCP server, and configure its permissions, actions, and tools. Then connect the generated URL with claude mcp add --transport sse foqal 'https://support.foqal.io/api/mcp/[YOUR_GENERATED_TOKEN]'.
What does Foqal do?
Foqal gives AI assistants access to Foqal workflow operations. They can manage tickets, search knowledge articles, use forms, and run automations through the MCP connection.
How are Foqal MCP permissions configured?
When creating the MCP server in Foqal, choose the permissions, actions, and tools it may use. That selection controls the operations available to the AI assistant.
