Chatway Live Chat — Claude Code MCP server for support
Wires your AI agent into the Chatway inbox: find conversations, answer customers, assign agents. Useful when support runs on Chatway.
claude mcp add --transport http chatway https://mcp.chatway.app/mcpWhat Chatway Live Chat does
The server speaks Model Context Protocol and exposes your Chatway conversations, tickets and contacts to an assistant. An agent can list and search threads, read message history, resolve or reopen a conversation, send replies, drop private notes for the team, assign agents and hand a chat from bot to human. Help articles are searchable too, which helps when an answer has to match your documentation.
Setup means adding the remote address https://mcp.chatway.app/mcp to your client. Transport is Streamable HTTP and sign-in goes through OAuth 2.1, so no API key is involved — you authorize against your Chatway account. Workspace owners and admins are the ones who can connect. Tagging and contact custom data tools sit behind paid plans.
The repo also ships Agent Skills: prepared workflows for triaging unresolved chats, drafting replies, routing to the right person and spotting recurring issues. They install separately from the MCP connection with npx skills add Chatway-app/chatway-mcp-server, and your client has to support skills at all. Skip the MCP authorization and the skills have nothing to call — the two steps are independent.
What it helps with
- sort an unresolved queue and flag urgent requests
- draft a reply from thread history and help articles
- hand a conversation from bot to a human agent
- pull a customer's past issues before answering
- spot recurring complaints and update the knowledge base
Example prompts for the agent
- Show my latest unresolved Chatway conversations
- Find this customer's previous chats and summarize them
- Draft a reply using the knowledge base, I'll approve before sending
How to install Chatway Live Chat
Platform CLI: remote server
claude mcp add --transport http chatway https://mcp.chatway.app/mcpPlatform CLI: remote server
codex mcp add chatway-live-chat --url https://mcp.chatway.app/mcpConfig file
{
"mcpServers": {
"chatway-live-chat": {
"url": "https://mcp.chatway.app/mcp"
}
}
}Config file
{
"servers": {
"chatway-live-chat": {
"type": "http",
"url": "https://mcp.chatway.app/mcp"
}
}
}Platform CLI: remote server
gemini mcp add -t http chatway-live-chat https://mcp.chatway.app/mcpStep by step, with commands for each platform: How to add an MCP server to Claude Code, Codex, Cursor, VS Code, Gemini CLI and more
Questions about Chatway Live Chat
How do I install Chatway Live Chat in Claude Code?
Run claude mcp add --transport http chatway https://mcp.chatway.app/mcp, then sign in to Chatway when prompted.
What does Chatway Live Chat do?
It gives an AI agent access to your Chatway inbox: searching and reading conversations, replying to customers, private notes, agent assignment and knowledge base search.
Do I need an API key?
No. Authentication uses OAuth 2.1 through your Chatway account, and workspace owners or admins are the ones who can connect.
