Winhero Casino: 27 complaints filed in English across 3 platforms, 4 still open, disputed sums €16,629 · $2,600. Most of them are about other (48%). Risk index 69.7. Texts below are the players' own words, as published on the source site; last complaint 2026-09-30.
Status unknown 19
Unresolved 4
Resolved 2
Closed, no outcome 2
Sources
Trustpilot 18Casino Guru 8AskGamblers 1
Complaints by month
12
01
02
03
04
05
06
07
08
09
Questions and answers
How many complaints are there about Winhero Casino?
The English-language record holds 27 complaints from 3 platforms, 4 of them without a resolution; 19 carry no status from the platform. The latest one is dated 2026-09-30.
What do players complain about?
Mostly other — 48% of cases, then withheld payouts (22%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 27 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 69.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 27
29.03.2026TrustpilotOther
Never got the money I deposited, customer support gives Same answer and now kicked me off the support
Never got the money I deposited, customer support gives Same answer and now kicked me off the support
21.03.2026TrustpilotBonus terms
The bonusses are very bad, on the mail they can promise good bonusses but add very bad bonusses, and i sent maybe 10 to
The bonusses are very bad, on the mail they can promise good bonusses but add very bad bonusses, and i sent maybe 10 to 15 times a mail to close my account they keep sending me bonus promote commercials.. dont play here seriously. Even the cashback calculate is wrong
26.02.2026TrustpilotGame fairness
the worst site in the world, I lost 5 thousand euros in a month, they give you 2 thousand super special starting points
the worst site in the world, I lost 5 thousand euros in a month, they give you 2 thousand super special starting points and then they pay you 200 euros per 10 euro, crap experience a crap site the biggest scam in recent times, I regret playing on this site I hope they close it down
23.02.2026TrustpilotVerification
I wrote a bad review on Trustpilot Febuary 10th which said :First few withdrawals got approved but I kinda had to beg fo
I wrote a bad review on Trustpilot Febuary 10th which said :First few withdrawals got approved but I kinda had to beg for my money everytime and it took forever.Meanwhile the "WinHero Verification Department" kept asking for more and more documents for verification and I just sent it (I know ~ stupi
18.01.2026TrustpilotOther
I became vip at this casino, but wanted to close my account… they didnt reply at all on questions about account closure,
I became vip at this casino, but wanted to close my account… they didnt reply at all on questions about account closure, they only reply when your asking someting regarding a deposit. Totally unacceptable that after 2 weeks and 5 mails they are not responding on questions about account closure and w
16.01.2026TrustpilotOther
The worst thing about casinos with zero RTP is that they only take money and never give anything back. I have asked coun
The worst thing about casinos with zero RTP is that they only take money and never give anything back. I have asked countless times for my account to be closed, but they refuse to do so. Stay away, it's a big scam.The answer has nothing to do with reality. Over 20 emails requesting account closure,
07.12.2025TrustpilotWithheld payouts
SCAM CASINO!!!!!!!!!!!DONT PLAY HERE!This casino is the biggest nightmare I ever experienced.No answer to emails since 3
SCAM CASINO!!!!!!!!!!!DONT PLAY HERE!This casino is the biggest nightmare I ever experienced.No answer to emails since 3 month!!!!!This casino breached their Agreement we had and did not answer to any emails.Live chat is non responsive.And the most important thing:THEY DONT PAY MONEY!Stay away from
