BetNjet Casino— player complaints: 12 in English

The player from Ireland requested assistance regarding her account closure issue with BetNjet. Despite explicitly stating her gambling addiction and requesting account closure multiple times since July 3, 2026, her account remained active, allowing her to continue gambling. She sought to understand why her closure requests were ignored, obtain a review of her account activity, and receive reimbursement for deposits made after her initial request. We were unable to move the complaint forward because BetNjet had a long record of not responding to our mediation attempts. As a result, the complaint was closed as unresolved, since the casino had not cooperated or provided any explanation.The player from Ireland requested assistance regarding her account closure issue with BetNjet. Despite explicitly stating her gambling addiction and requesting account closure multiple times since July 3, 2026, her account remained active, allowing her to continue gambling. She sought to understand why her closure requests were ignored, obtain a review of her account activity, and receive reimbursement for deposits made after her initial request. We were unable to move the complaint forward because BetNjet had a long record of not responding to our mediation attempts. As a result, the complaint was closed as unresolved, since the casino had not cooperated or provided any explanation. Written by AttilaComplaint Specialist Submitted: 29 Sep 2026 | Unresolved : 06 Oct 2026Automatic translation:

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 27 Sep 2026 Automatic translation:

The player from Portugal faced a payment dispute with BetNjet involving €6,000 that was successfully debited from his bank account but never credited to his BetNjet account. Despite numerous attempts to resolve the issue and providing documentation, he did not receive a satisfactory resolution or the return of his funds. Legal proceedings were also initiated regarding this matter. We were unable to move the complaint forward because the casino had a history of non-cooperation, and multiple cases were closed under a No Reaction Policy. The complaint was therefore marked unresolved, which negatively affected the casino’s rating.The player from Portugal faced a payment dispute with BetNjet involving €6,000 that was successfully debited from his bank account but never credited to his BetNjet account. Despite numerous attempts to resolve the issue and providing documentation, he did not receive a satisfactory resolution or the return of his funds. Legal proceedings were also initiated regarding this matter. We were unable to move the complaint forward because the casino had a history of non-cooperation, and multiple cases were closed under a No Reaction Policy. The complaint was therefore marked unresolved, which negatively affected the casino’s rating. Written by TomasComplaint Specialist Submitted: 15 Sep 2026 | Unresolved : 23 Sep 2026Automatic translation:

The player from Germany requested a self-exclusion from the casino on August 11, 2026, due to gambling addiction; however, this request was ignored. He was able to deposit €178 and was now seeking clarification on the matter, permanent account closure, and reimbursement for his loss. We were unable to move the complaint forward because the casino had already accumulated more than 10 unresolved cases under our No Reaction Policy and did not cooperate with our mediation attempts. As a result, the complaint was closed as unresolved, and the casino’s rating was affected by this outcome.The player from Germany requested a self-exclusion from the casino on August 11, 2026, due to gambling addiction; however, this request was ignored. He was able to deposit €178 and was now seeking clarification on the matter, permanent account closure, and reimbursement for his loss. We were unable to move the complaint forward because the casino had already accumulated more than 10 unresolved cases under our No Reaction Policy and did not cooperate with our mediation attempts. As a result, the complaint was closed as unresolved, and the casino’s rating was affected by this outcome. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 13 Sep 2026 | Unresolved : 22 Sep 2026Automatic translation:

The player from the United Kingdom had been attempting to close his casino account for over a month due to gambling problems, sending numerous emails and engaging in chat support twice weekly. Despite his efforts, he continued to be allowed to deposit and received no replies to his requests. He reported weekly deposits, including over £200 in one week and £190 on another day, and said he had asked for the account to be closed to stop the urge to gamble. We reviewed the evidence and closed the complaint because of the casino's history of non-cooperation and recommended that the player use blocking software to reduce exposure to gambling.The player from the United Kingdom had been attempting to close his casino account for over a month due to gambling problems, sending numerous emails and engaging in chat support twice weekly. Despite his efforts, he continued to be allowed to deposit and received no replies to his requests. He reported weekly deposits, including over £200 in one week and £190 on another day, and said he had asked for the account to be closed to stop the urge to gamble. We reviewed the evidence and closed the complaint because of the casino's history of non-cooperation and recommended that the player use blocking software to reduce exposure to gambling. Written by TomasComplaint Specialist Submitted: 28 Aug 2026 | Unresolved : 07 Sep 2026Automatic translation:

The player from the Netherlands requested account closure due to addiction but encountered unresponsive communication after multiple attempts via email and live chat. She then sought a refund. We asked her to provide the relevant communication and advised her to submit a clear self-exclusion request to the casino, but the casino did not cooperate, and we could not verify the issue further. As a result, the complaint was closed as unresolved due to the casino’s no-reaction policy towards our service.

The player from Portugal attempted to close his casino account due to a gambling problem, but despite multiple requests via chat and email, the account remained open several weeks later. We asked him for the relevant communication and details so we could assess the self-exclusion request, but he did not reply to our messages or reminder. As a result, we were unable to continue the investigation or confirm any resolution with the casino. The complaint was therefore closed for now due to a lack of response from the player.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported that the casino had paid only £3,000 of the £8,500 won, citing an undocumented max win on a "good will bonus," which the casino's own T&Cs did not confirm. Despite providing evidence and communication, the casino had failed to respond or cooperate with the mediation process. Consequently, the complaint was closed as unresolved due to the lack of casino engagement.

The player from Spain had struggled to self-exclude from the casino, despite having a severe gambling addiction and having waited nearly a week for his request to be processed. The casino had continued to keep his account open, sent only generic responses, and did not reply to his emails, despite being aware that gambling was prohibited in his country. The complaint was marked as unresolved due to the casino's lack of cooperation and multiple previous cases closed under the "No Reaction Policy." The casino's safety rating was negatively impacted as a result. The player was advised to use third-party blocking software and to be cautious with unlicensed casinos, as no regulatory authority could be contacted for further help.

The player from the United Kingdom had repeatedly requested Betnjet casino to close her account due to gambling addiction since March 30, 2026, sending 28 additional emails and engaging in multiple live chats. Despite her numerous pleas, including expressing serious emotional distress, her account remained open, and she had deposited £3,590. We had made multiple attempts to contact the casino through various channels but received no response. As Betnjet operated without a valid license and lacked an alternative dispute resolution service, no regulatory authority could intervene. Consequently, the complaint was closed as unresolved due to the casino's non-cooperation.

The player from Italy was frustrated that, despite multiple requests over two months to close his account due to a serious gambling addiction, it remained open. He had communicated his psychological condition to the operator, but his requests were not addressed. We attempted to contact the casino repeatedly without success, and due to the lack of cooperation from the operator, the complaint was marked as unresolved. The casino's failure to respond negatively impacted its safety rating on our website. The player was advised to use third-party tools like BetBlocker for self-exclusion and to avoid unlicensed casinos in the future.

The player from Portugal had requested self-exclusion from the casino on 14/05 due to addiction but did not receive any response to his requests. Despite emailing daily and attempting to contact support through various channels, he was unable to get assistance. The casino failed to respond to the complaint or cooperate with the investigation. As a result, the complaint was marked as unresolved due to the casino's lack of cooperation.