William Hill - bonus winnings shown before play
Hello. 2 wks ago I played Little Britain slots, the bonus symbols came in, before it took me to the bonus section of the game £53.25 flashed up for a split second. I then went onto bonus screen picking random icons revealing cash, more picks etc. When I had ran out of picks I won £53.25, then it revealed the symbols I didn't pick, one showing a x7 multiplier. No matter which items I had picked the game had already decided the cash amount I was going to win cos it flashed up on screen before playing the bonus. I contacted William Hill as soon as it happened, they said they would look into it, I heard nothing.
I complained few days later and was told the technical team would look into it and I would hear. I never heard from them for about 3 days yet was told 24/48hrs. I go on chat service again and told technical team found no errors, so I ask where my e mail, they offer me £15 for what they call "inconvenience" case closed. A few times on there chat service I was disconnected and I had to keep repeating myself on complaining and also felt as if being fobbed of. Overall I must have been cut off at least 3 times while I was typing, then when I complained about being cut of another argument occurred as he went on and on, then said agent typed message at 10.39 and I hadn't responded by 10.42 that's why I got cut off. I told him he was wrong, then agent said well its there all on gmt time. I responded by saying as it was only 9 pm now how can I be cut off on your times as it was over one and a half hours away, (I was cut of around 8 pm ). Like I said felt as my complaint was being disregarded and i never knew if they looked into game as I never had an e mail yet they are quick to send e mails asking about feedback. The game was Little Britain slots on the William Hill casino slot page. I also complained by e mail to the complaint page willhill.com( or .co.uk ) and I never had reply from that either.
