William Hill — player complaint #59995, 2024-02-03: other

I recently won 9000 I withdrew 500 of it on Thursday around 6-7pm that was my last time on the site until around 3am when I woke up in the night couldn't sleep so procrastinated on my phone and checked my account to see all the money gone I deposited 463 to see if maybe a glitch as well as refreshing and no even that money went. I repeatedly contacted them to be told no one had breached my account and it was within my usual gambling habits. I have never gambled 8500 in one night no where near that amount. They played a game I never play they played a live game but they did also play a game I did play. I never gamble more than 100 on a single wager never mind repeatedly so I don't understand how they can say its within my usual gambling habits. I have seen a previous complaint of someone else this happened to and they managed to get it back. I want to know how they did this