William Hill — player complaint #4911, 2026-07-30: bonus terms
William Hill: a player complaint filed on 2026-07-30, about bonus terms. Published on Trustpilot. One of 224 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Shocking customer service and will not grant bonus even though wagering is met
Due to a system error on the WH app the wagering did not register. Despite meeting the requirement I was told that I would not receive the bonus. It was acknowledge that partial wager had taken place by customer service. However the bonus then suddenly disappeared and now miraculously the bonus never even existed in their records even though I have live chat evidence of their customer service chat confirming my wagering to it. Totally corrupt. Do not trust these scammers
