Tipbet - Rejected withdraw
Dear sir/madame,
This complain is about the monday booster bonus at www.tipbet.com. A friend of me told me about this bonus and I wanted to try it. Before my friend started with the bonus she asked a couple of questions just to be sure. One of the questions was; Is there a maximum payout for this bonus? Tipbet told her no, there was no maximum payout for this bonus.
I had to wager the bonus amount 14 times. When I wagered it, i contacted tipbet just to be sure the bonus was finished. Tipbet told me in the chat that i did wager the bonus only 8 times. From that moment i started to get a bad feeling because i won a lot of money. I told tipbet I wagered it already 14 times and told them I got proof of it. Then they told me it was a bug in the system and de bonus was finished.
When I wanted to withdraw the amount i won, it was rejected. I asked tipbet why the withdraw was rejected. They told me I had to wager the total amount from my deposit (250). I did not understand because earlier they told me it was finished. To avoid more problems I wagered 250 more.
After I tried to withdraw the amount i won it was rejected again and they took 2292.50 from the amount. The reason was that there is a maximum payout for this bonus up to 2000. I was surprised because they told my friend there was no maximum payout for this bonus. Tipbet told me it was because my friend was (VIP) and I was not. It is not true because earlier tipbet told my friend when she did not receive vip bonus anymore that vip is not for a lifetime.
I think it is not fair that tipbet plays with the bonus rules, and it is also misleading that they did not describe in the bonus rules about the maximum payout. With othter bonuses with maximum payout, this was always described in the bonus rules.
I hope you can help me with this,
