Sweep Las Vegas Casino — player complaints: 5 in English

Reason: Delayed payment I made an account and verified myself. I played and enjoyed the using the app. I made purchases. I won and lost. I redeem winnings months ago and still haven’t received the funds yet. I emailed them and they say wait to hear from their team. I’ve won before and I didn’t have this problem and the process only took a few days to hit my account. I’m confused on what’s taking so long this time. Can u help me.?

Reason: Delayed payment I have 4 pending $2000.00 redemptions that I won fair and square. I spent around $2359.40 dollars with them. My first redemption was for $2000.00 on October 11 2026 my second redemption was on October 13th 2026 for $2000.00 my third redemption was on October 14th 2026 for $2000.00 and my fourth redemption I did today October 16th for $2000.00. The max daily limit is $2000.00 a day that’s why I have 4 increments of $2000.00 redemptions. Their website clearly says it takes up to 24hrs to 72hrs to be paid out. I keep getting the same generic response from support saying it’s being handled by their finance team. I just want to be paid out my winnings I risked a lot of my hard earned money and would love for you to help me receive my funds I won fair and square . I’m in a legal state where I’m allowed to play my KYC is verified . I just want them to pay me before I have to escalate this issue to a legal matter

Reason: Delayed payment On September 6th, 2026 I submitted a redemption for 999.37$. On September 14th they asked via email @ hello@­swe­epl­asv­ega­s.com to provide my ID/drivers license and a copy of my bank statement for which I used to deposit with and wish to withdraw to. I submitted all of these documents, on September 17th I received an email back, saying they had received the documents and would be with me as soon as they had an update. Since then, I have emailed them a number of times. Asking them where my money is or what is going on with my redemption, especially being that I have already redeemed from this casino once before, so I know that my account is already verified and I’ve sent in the proper documentation. All they keep sending me back is the same copied and pasted email stating that they are having a high volume of redemptions and they would process me and get to me as soon as they could. This is absolutely unacceptable though. It should not take over a month for me to receive my Money. I also received an email on September 7 stating that my redemption had been successfully submitted in the finance team would be looking over it. What I want to happen is I want to receive my money from this casino. Or at least be given a date and time or be told what is going on.

Reason: Delayed payment Hello,First and foremost I want to thank you for looking at my account and hopefully offering me some help.I deposited and made the play through. I won over $1,600 on the 6th at 11:50pm. I have a large paper trail. I did not get any kind of verification, thank you for playing, or congratulations or anything on when to expect my payout.After three messages I finally got someone to respond that my verification was good and going to be processed, after I sent a formal email It's been a few days I haven't heard from them.I've sent them a couple more emails and no response. With their timeline I should have had it by now and I shouldn't be still pending in their system.I saw more negative reviews on this site and payouts going overtime when it says once you're approved it can take up to 72 hours for approval, and then they send it out. I would greatly appreciate it so much and I've included screenshots of the conversationThank you,< Full name and email removed >

Reason: Delayed payment I emailed them about my redemption I been waiting since the 11th I haven’t received my money yet. I emailed them I also have been checking the website constantly hoping it has been processed. I also check this morning and it keep saying pending nothing has been processed yet at all. Everyday I am checking the sweepslasvegas app hoping my payment has processed and it still shows pending.